Lindsay Volkswagen of Dulles

Was looking for a vehicle for some weeks until we decided to try Lindsay. We were pleasantly surprised by the attention we got and the eventua purchase decision was made easy by and the excellent, courteous and genuinely caring sales guy Alfonso. Strongly recommend.

I had amazing service! They found great deals for me! Highly recommend going through bob derby! Laura with the finance team gave me a great experience and explained my terms vividly. If I were to get another cari would choose Lindsey Volkswagen of Dulles.

We recently bought a pre-owned vehicle with Alfonso Monteverde's assistance at Lindsay Volkswagen of Dulles. We had a very good experience, Alfonso was honest and upfront about our purchasing options and took the time we needed to find the car that suited our needs. It ended up taking a long time as we figured out the details, and Alfonso patiently worked with us to advocate for what we wanted from this purchase. I wouldn't hesitate to return if we need to purchase another vehicle in the future.

This was my first experience purchasing a brand new card, and I thoroughly enjoyed it. Alfonso was also excited for me, which showed each time we spoke and met. We love the all electric vehicle and look forward to enjoying it for years to come!

My wife and I were looking to purchase our first family car, and going to Lindsay Volkswagen of Dulles and working with Alfonso M. was the best decision we could have made. I inquired about the availability of an Atlas online. The next day Alfonso followed up directly with a phone call, and sent videos introducing himself and a “walk-around” of the car. We met Alfonso the next day on the lot. Alfonso explained everything a buyer would need to know about the Atlas, inside and out. He is definitely an expert on this car. We were very impressed with the test drives, not just because of how the car drove, but we were pleasantly surprised we were not being pressured at all to buy the car. It did not feel like we were being sold something. Alfonso was very personable; he allowed us to get a feel for a couple of models that we liked, so that we could enjoy the drive and make the most informed decision if we were to purchase. The negotiation process was smooth, due to Alfonso working with the manager to come up with a monthly payment that we were looking to stay around. During the financing stage, Sean C. did an excellent job presenting all the necessary documentation and numbers, and getting us the best, and most importantly, necessary coverage on the car, all staying within budget. Before leaving the lot with our new Atlas, Alfonso gave us a crash course on some internal features of the car and configured some important settings so we would not have to worry about figuring them out later. We definitely recommend Lindsay Volkswagen.

Recently purchased a VW Jetta Sport with the help of Alfonso. We were first looking to purchase a vehicle back in April. We wanted a manual transmission and test drove some of the older vehicles on the lot. The 2022 Sport looked like a nice option, but these new models were hard to come by. Alfonso helped us with choosing one from the factory. Unfortunately, that vehicle was damaged during transit. We were disappointed; however, Alfonso kept looking for a replacement - keeping us in the loop for several months. Got a text from him two weeks ago that another Sport was available, so we jumped at the chance! Vehicle arrived last weekend and we got all the paperwork done by Saturday COB. No pressure sales, we got to test drive the vehicle, finance was great to work with. Thanks to Alfonso for all his persistence and great customer service!

There are no words to describe the level of kindness, professionalism, and assistance I received from Issam and Mari throughout the shopping and purchasing of my new vehicle. I went into Lindsay VW of Dulles to look around and see if purchasing a new car was even an option. I was incredibly pessimistic when arriving, as I am a newly single mother and do not have much wiggle room with my budget. I had an almost unrealistic goal in terms of what I needed in a vehicle and what monthly car payment was manageable for me. Mari began the shopping experience with me upon arrival and, as a mother herself, was able to point out exactly what I was in search of for my son and I. We went on a test drive and she explained all of the safety features for my son and put my heart at ease while I drove my dream SUV around. However, in the back of my mind, I knew this vehicle was going to be unattainable for my son and I as we financially struggle. When we arrived back to the dealership after the test drive, I expressed my love for the vehicle but that I knew it was not going to be "doable". She calmed my nerves by telling me many different options, being incredibly supportive and understanding of my situation throughout. She then introduced me to Issam to discuss finances and to continue calming my nerves. I was literally shaking with fear, as this was the moment in which my dreams were going to be shattered for my son and I. The moment he sat down, introduced himself, and began talking, I felt a sense of comfort and safety. He didn't speak to me in jargon that I was unable to understand, which most finance managers do. He clearly explained every one of my options, asked me questions to get a better understanding of my situation, and gave me his professional opinions on what he thought would work best for me. When I say that I have never experienced a more calming and reassuring experience with car-buying, I cannot begin to explain all the ways this experience was life changing for me. Issam literally moved mountains for my son and I. Issam was able to get me a monthly payment BELOW my comfort line and treated me with an amount of respect that is rarely ever received at a dealership. Everyone knows that car buying is incredibly stressful but this experience was so far from that. From the moment I stepped into Lindsay VW of Dulles to the second I drove away in my dream car, it was such an incredible experience. I have been driving my dream car for a day now and it has literally been life changing. My life has been in absolute shambles lately but Mari and Issam showed me that I CAN be successful as a newly single mom and I CAN give my son the things he deserves. I can not recommend Issam, Mari, or Lindsay VW enough. They gave me so much more than a vehicle. They gave me a newfound hope in people, a much-needed confidence boost, and sense of pride that I can kick this single mom dilemma's butt! Their kindness was and will remain unmatched by all others. Issam and Mari, if you see this: Please know how incredibly grateful I am to you and everything you did for my little family. We are forever in your debt.

My wife and I had decided to trade-in her car for a larger SUV. Alfonso Monteverde was the first to greet us as we walked into Lindsay VW in Dulles. We explained that we were interested to understand more about the Atlas and he was very thorough in explaining the various trim options. Being relatively new in the country it is often difficult to pass very stringent credit terms set by corporate office. He found a way to make it work under VW’s foreign executive lease program and he worked with his finance department to get me approved. Luckily there was an Atlas R-Line that we wanted already on the way and he made sure that it was designated for us. When we picked up the car a few days later, it was already ready to go and he walked through pairing of our phones. We are very happy with our choice, but especially because Alfonso made the whole experience very effortless. He had mentioned that he had being doing this for 17 years and it showed. Thank you, Alfonso! My colleagues will be informed about Alfonso at Lindsay VW.

Bought a certified preowned VW in Mid June from Lindsey VW. Battery went bad about 3 weeks later. This dealership won't cover any repairs on it. Look somewhere else where they take care of their customers and don't just cite regulations. Like VW has a history of honesty with the consumer. It’s not about the warranty which is all they keep citing. It’s about treating customers with decency and standing by their product. Which they don’t. Good luck after the sale if you buy from them!

My issue is with communication - When I first contacted Lindsay in November 2021 I informed them that due to the information I received from Costco that Lindsay was a preferred dealer and would get a discount. I was assigned a sales person. I mentioned to him the Costco membership and was informed that when the vehicle is ordered the discount would apply at time of delivery. 3 DAYS before I was picking up the vehicle I was asked for copy of Costco card along with other information. Sales person contacted me back to let me know that the Costco discount was not being honored and I can cancel since there were other buyers waiting as per his manager. I had already waited 8 months for this vehicle also had to fly from RDU to Sterling Va. I feel that the communication at the company is very poor. I could have bought the vehicle closer to home without the great inconvenience. I feel that information regarding not participating for specific vehicles should have been communicated to me from the inception.