Reviews
Very long 2 hour wait to purchase a vehicle with a check
Very long 2 hour wait to purchase a vehicle with a check in my hand! I notified you hours before arrival. Waiting this amount of time with a check in hand is senseless and such a waste of time. The salesman was fine no issues there. The purchase process needs improvement.
Very long 2 hour wait to purchase a vehicle with a check
Very long 2 hour wait to purchase a vehicle with a check in my hand! I notified you hours before arrival. Waiting this amount of time with a check in hand is senseless and such a waste of time. The salesman was fine no issues there. The purchase process needs improvement.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
The advisors are always friendly and keep you abreast of
The advisors are always friendly and keep you abreast of any updates on your vehicle. Also the price of an oil change is very reasonable compared to other service departments.
The advisors are always friendly and keep you abreast of
The advisors are always friendly and keep you abreast of any updates on your vehicle. Also the price of an oil change is very reasonable compared to other service departments.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Call multiple times and also text and didn’t hear back so
Call multiple times and also text and didn’t hear back so I had to text again and after over an hour I get a call back that I could come a pick my vehicle up that they could not find nothing.
Call multiple times and also text and didn’t hear back so
Call multiple times and also text and didn’t hear back so I had to text again and after over an hour I get a call back that I could come a pick my vehicle up that they could not find nothing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great Dealer & Service departments.
Great Dealer & Service departments. Thanks Tom and service department for the outstanding job performance. My Bronco?s oil change and tire rotation was completed quickly.
Great Dealer & Service departments.
Great Dealer & Service departments. Thanks Tom and service department for the outstanding job performance. My Bronco?s oil change and tire rotation was completed quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, we're happy you found Tom to be so supportive during your experience here at Group 1 Ford of Rivertown. If you have any further questions, please don't hesitate to reach out!
Great job by Katelyn.
Great job by Katelyn. Excellent customer service and open communication. Technicians are competent and qualified. Excellent service bays. All needs resolved. Make Rivertown Ford your #1 choice
Great job by Katelyn.
Great job by Katelyn. Excellent customer service and open communication. Technicians are competent and qualified. Excellent service bays. All needs resolved. Make Rivertown Ford your #1 choice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bob, we're happy you found Katelyn to be so supportive during your experience here at Group 1 Ford of Rivertown. If you have any further questions, please don't hesitate to reach out!
I always receive Amazing service!
I always receive Amazing service! Every time I take my Bronco they are quick, reliable, communicative, and are able to diagnose the problem (if any) and repair and service fast.
I always receive Amazing service!
I always receive Amazing service! Every time I take my Bronco they are quick, reliable, communicative, and are able to diagnose the problem (if any) and repair and service fast.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ashlan, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Valet service was excellent pick up and return with no
Valet service was excellent pick up and return with no issues…all a GOOD JOB!
Valet service was excellent pick up and return with no
Valet service was excellent pick up and return with no issues…all a GOOD JOB!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great staff nice facilities and timely.
Great staff nice facilities and timely. All wins. I will never take my vehicle anywhere else
Great staff nice facilities and timely.
Great staff nice facilities and timely. All wins. I will never take my vehicle anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Just wanting to make sale, no help after the sale was
Just wanting to make sale, no help after the sale was made. Management and sales rep were not helpful
Just wanting to make sale, no help after the sale was
Just wanting to make sale, no help after the sale was made. Management and sales rep were not helpful
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Mackenzie has always gave me great recommendations on my
Mackenzie has always gave me great recommendations on my car even thought I didn?t buy from them, since day one she has been honest and gave me her genuine insight. I look forward to seeing her every time I have questions or concerns about my baby. (IM LOVING MY NEW TIRES)
Mackenzie has always gave me great recommendations on my
Mackenzie has always gave me great recommendations on my car even thought I didn?t buy from them, since day one she has been honest and gave me her genuine insight. I look forward to seeing her every time I have questions or concerns about my baby. (IM LOVING MY NEW TIRES)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Reagan, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. Feel free to reach out to us if you need anything. Have a wonderful day.