Reviews
Little pricey, very good service work was done timely.
Little pricey, very good service work was done timely. Service desk personnel was also great.
Little pricey, very good service work was done timely.
Little pricey, very good service work was done timely. Service desk personnel was also great.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
From the time we drove onto the lot we were pleased with
From the time we drove onto the lot we were pleased with the staff and the service we received. Our salesman had Steve take over for him when he had to leave. Steve was extremely proficient in showing us the ins andd outs of both the vehicles we purchased. Would definitely buy there again.
From the time we drove onto the lot we were pleased with
From the time we drove onto the lot we were pleased with the staff and the service we received. Our salesman had Steve take over for him when he had to leave. Steve was extremely proficient in showing us the ins andd outs of both the vehicles we purchased. Would definitely buy there again.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Brittany was excellent she addressed my concerns and
Brittany was excellent she addressed my concerns and offered sunbit when the issues with my car were noticed upon further inspection specifically the turbo charger. Brittany was off and in training the other reps I spoke with were all knowledgeable and very polite. I have been a loyal Ford customer since 1997 at Bob Gillingham Ford in Ohio until I moved to Alabama in 2021 and I bought my Ecosport after my lease ended. I bought my 2019 Ecosport from Opelika Ford dealer but chose Rivertown as my grandson heard good things about Rivertown and Opelika I was unable to get through to them after multiple attempts phone would ring for long time and disconnect and I experience once in their service area not welcoming I will just say that. I am very pleased with Rivertown and found the atmosphere very welcoming and friendly.
Brittany was excellent she addressed my concerns and
Brittany was excellent she addressed my concerns and offered sunbit when the issues with my car were noticed upon further inspection specifically the turbo charger. Brittany was off and in training the other reps I spoke with were all knowledgeable and very polite. I have been a loyal Ford customer since 1997 at Bob Gillingham Ford in Ohio until I moved to Alabama in 2021 and I bought my Ecosport after my lease ended. I bought my 2019 Ecosport from Opelika Ford dealer but chose Rivertown as my grandson heard good things about Rivertown and Opelika I was unable to get through to them after multiple attempts phone would ring for long time and disconnect and I experience once in their service area not welcoming I will just say that. I am very pleased with Rivertown and found the atmosphere very welcoming and friendly.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Wow,What an amazing dealership!
Wow,What an amazing dealership! My car salesman DANIEL NEWSOME did a great JOB in finding the best vehicle for me.
Wow,What an amazing dealership!
Wow,What an amazing dealership! My car salesman DANIEL NEWSOME did a great JOB in finding the best vehicle for me.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Service was completed in a timely manner.
Service was completed in a timely manner. Staff was very friendly. I had no issues with service or staff.
Service was completed in a timely manner.
Service was completed in a timely manner. Staff was very friendly. I had no issues with service or staff.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very professional hood job on service and repair work.
Very professional hood job on service and repair work. Pleasant waiting room. Helpful staff members. Worked on car while I waited. Advised on future needs my car may need
Very professional hood job on service and repair work.
Very professional hood job on service and repair work. Pleasant waiting room. Helpful staff members. Worked on car while I waited. Advised on future needs my car may need
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Judy, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
He was informative, prompt, and truthful.
He was informative, prompt, and truthful. I would buy from him again. The process was simple and easy.. The whole staff made it smooth to buy my vehicle.
He was informative, prompt, and truthful.
He was informative, prompt, and truthful. I would buy from him again. The process was simple and easy.. The whole staff made it smooth to buy my vehicle.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Johnson, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service representative Lacey was really great, she
My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much
My service representative Lacey was really great, she
My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Overall good customer service.
Overall good customer service. Very difficult to contact service department by phone. Had to come in to reach service department. Service personnel were friendly and personable.
Overall good customer service.
Overall good customer service. Very difficult to contact service department by phone. Had to come in to reach service department. Service personnel were friendly and personable.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We’re glad to hear you experienced good customer service from our team. We understand your frustration with reaching the service department by phone and will review this to improve accessibility and communication. We look forward to providing a more convenient experience next time.
The vehicle had a tire puncture on the passenger front
The vehicle had a tire puncture on the passenger front and was dealt with speed. Very pleasant and attentive staff. Quality work done quickly and reliably
The vehicle had a tire puncture on the passenger front
The vehicle had a tire puncture on the passenger front and was dealt with speed. Very pleasant and attentive staff. Quality work done quickly and reliably
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, thank you for sharing your positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.