Reviews
Dropped my truck off for oil change and tire rotation.
Dropped my truck off for oil change and tire rotation. just took longer than expected (drop off 11am - pick up 5:15pm), but i didn?t have anything planned that day so it ended up being fine.
Dropped my truck off for oil change and tire rotation.
Dropped my truck off for oil change and tire rotation. just took longer than expected (drop off 11am - pick up 5:15pm), but i didn?t have anything planned that day so it ended up being fine.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We took the SUV to Rivertown Service because it just died
We took the SUV to Rivertown Service because it just died on me and then started back up. I got an appointment fairly quick and it was the battery which they switched out and reset the system...Did not like the high bill....
We took the SUV to Rivertown Service because it just died
We took the SUV to Rivertown Service because it just died on me and then started back up. I got an appointment fairly quick and it was the battery which they switched out and reset the system...Did not like the high bill....
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello John, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
This is the second time I had gotten my truck serviced at
This is the second time I had gotten my truck serviced at this location and Tom was great. My experience from beginning to end has been AWESOME.
This is the second time I had gotten my truck serviced at
This is the second time I had gotten my truck serviced at this location and Tom was great. My experience from beginning to end has been AWESOME.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. If you have any further questions, please give us a call. We're always happy to help!
Fixed the truck up like I wanted and made the process
Fixed the truck up like I wanted and made the process easy as could be
Fixed the truck up like I wanted and made the process
Fixed the truck up like I wanted and made the process easy as could be
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tom was great and very informative if I had a chose I
Tom was great and very informative if I had a chose I will pick him every time.
Tom was great and very informative if I had a chose I
Tom was great and very informative if I had a chose I will pick him every time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Tom to be so supportive during your experience here at Group 1 Ford of Rivertown. Please don't hesitate to reach out if there's anything additional we can do for you.
Lacey did a great job being sure I was getting the
Lacey did a great job being sure I was getting the correct service for my car and told me about the reward points I could apply to the bill.
Lacey did a great job being sure I was getting the
Lacey did a great job being sure I was getting the correct service for my car and told me about the reward points I could apply to the bill.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rivertown. Please don't hesitate to reach out if there's anything additional we can do for you.
Good service for today, will return for the next service
Good service for today, will return for the next service soon. Lacey was a great service person and treated me right. Have a wonderful day
Good service for today, will return for the next service
Good service for today, will return for the next service soon. Lacey was a great service person and treated me right. Have a wonderful day
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Eddie, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!
Lacey provided exceptional customer service.
Lacey provided exceptional customer service. My service needs were met and I am back on the road in my F250. We always use Rivertown Ford Group 1!
Lacey provided exceptional customer service.
Lacey provided exceptional customer service. My service needs were met and I am back on the road in my F250. We always use Rivertown Ford Group 1!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Low down tried to not give me a loaner when my truck in
Low down tried to not give me a loaner when my truck in for wRanty
Low down tried to not give me a loaner when my truck in
Low down tried to not give me a loaner when my truck in for wRanty
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re sorry for the frustration you experienced. At the time of your visit, all loaner vehicles were in use. We worked to reschedule your appointment and were able to provide a loaner at a later date. We appreciate your patience and the opportunity to assist. Donnie Tyler Service Manager Group 1 Ford of Rivertown 706-641-6835 or dtyler@Group1Auto.com
No you didn’t work with me I had to argue with ford corporate for 2 weeks to get a loaner while I was waiting I had to charge my battery every night just to go to work I had to pay one of my guys 50 dollars a day to pull my trailer because I couldn’t pull it with the loaner I finally got I was inconvienced and fell like I got nothing but a run around from you and ford on a truck that’s not but 5 months old I have been a loyal ford owner for over 40 years but this will be my last ford and Rivertown ford is a joke and I tell everybody that will stand still long enough to listen about my experience and to never do business with you
Speedy service was good customer care.
Speedy service was good customer care. Quick check in and out. I was able to get a same day appointment without any issue. Waiting area clean and comfortable.
Speedy service was good customer care.
Speedy service was good customer care. Quick check in and out. I was able to get a same day appointment without any issue. Waiting area clean and comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!