Reviews
My service representative Lacey was really great, she
My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much
My service representative Lacey was really great, she
My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Overall good customer service.
Overall good customer service. Very difficult to contact service department by phone. Had to come in to reach service department. Service personnel were friendly and personable.
Overall good customer service.
Overall good customer service. Very difficult to contact service department by phone. Had to come in to reach service department. Service personnel were friendly and personable.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The vehicle had a tire puncture on the passenger front
The vehicle had a tire puncture on the passenger front and was dealt with speed. Very pleasant and attentive staff. Quality work done quickly and reliably
The vehicle had a tire puncture on the passenger front
The vehicle had a tire puncture on the passenger front and was dealt with speed. Very pleasant and attentive staff. Quality work done quickly and reliably
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, thank you for sharing your positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.
The service department here is top notch!
The service department here is top notch! This is based on ease of making an appointment, friendly and courteous staff, pricing, and service provided. Keep up the good work!
The service department here is top notch!
The service department here is top notch! This is based on ease of making an appointment, friendly and courteous staff, pricing, and service provided. Keep up the good work!
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It was stress free.
It was stress free. They were able to provide me with a loaner car while they did lengthy repairs to my car. Mackenzie was a great rep as well
It was stress free.
It was stress free. They were able to provide me with a loaner car while they did lengthy repairs to my car. Mackenzie was a great rep as well
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They fix my car on time and it?
They fix my car on time and it?s fixed. I went on vacation. I want say thank you very much. I will always take my car to the Ford dealer in Columbus, Georgia
They fix my car on time and it?
They fix my car on time and it?s fixed. I went on vacation. I want say thank you very much. I will always take my car to the Ford dealer in Columbus, Georgia
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Loretta, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It was great costly but great .
It was great costly but great . The service advisor was nice and knowledgeable and helpful and kept me in formed of what was going on
It was great costly but great .
It was great costly but great . The service advisor was nice and knowledgeable and helpful and kept me in formed of what was going on
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The manager Donnie was a great help, he listened to what
The manager Donnie was a great help, he listened to what the problem is and fixed it. I told him what happened at the time of my service.
The manager Donnie was a great help, he listened to what
The manager Donnie was a great help, he listened to what the problem is and fixed it. I told him what happened at the time of my service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Eddie, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! We are always more than happy to assist you if anything else comes up. Take care!
Lacey was wonderful to work with yesterday.
Lacey was wonderful to work with yesterday. She went above and beyond making sure that my car was given the best service. She was also so kind and helpful.
Lacey was wonderful to work with yesterday.
Lacey was wonderful to work with yesterday. She went above and beyond making sure that my car was given the best service. She was also so kind and helpful.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you
Tom was my service advisor and he was very nice and
Tom was my service advisor and he was very nice and helpful he keep me updated on the progress of my car.
Tom was my service advisor and he was very nice and
Tom was my service advisor and he was very nice and helpful he keep me updated on the progress of my car.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you