Reviews
Very professional hood job on service and repair work.
Very professional hood job on service and repair work. Pleasant waiting room. Helpful staff members. Worked on car while I waited. Advised on future needs my car may need
Very professional hood job on service and repair work.
Very professional hood job on service and repair work. Pleasant waiting room. Helpful staff members. Worked on car while I waited. Advised on future needs my car may need
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
He was informative, prompt, and truthful.
He was informative, prompt, and truthful. I would buy from him again. The process was simple and easy.. The whole staff made it smooth to buy my vehicle.
He was informative, prompt, and truthful.
He was informative, prompt, and truthful. I would buy from him again. The process was simple and easy.. The whole staff made it smooth to buy my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My service representative Lacey was really great, she
My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much
My service representative Lacey was really great, she
My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much
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- Buying process
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Overall good customer service.
Overall good customer service. Very difficult to contact service department by phone. Had to come in to reach service department. Service personnel were friendly and personable.
Overall good customer service.
Overall good customer service. Very difficult to contact service department by phone. Had to come in to reach service department. Service personnel were friendly and personable.
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- Buying process
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- Quality of repair
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The vehicle had a tire puncture on the passenger front
The vehicle had a tire puncture on the passenger front and was dealt with speed. Very pleasant and attentive staff. Quality work done quickly and reliably
The vehicle had a tire puncture on the passenger front
The vehicle had a tire puncture on the passenger front and was dealt with speed. Very pleasant and attentive staff. Quality work done quickly and reliably
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Andrew, thank you for sharing your positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.
The service department here is top notch!
The service department here is top notch! This is based on ease of making an appointment, friendly and courteous staff, pricing, and service provided. Keep up the good work!
The service department here is top notch!
The service department here is top notch! This is based on ease of making an appointment, friendly and courteous staff, pricing, and service provided. Keep up the good work!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It was stress free.
It was stress free. They were able to provide me with a loaner car while they did lengthy repairs to my car. Mackenzie was a great rep as well
It was stress free.
It was stress free. They were able to provide me with a loaner car while they did lengthy repairs to my car. Mackenzie was a great rep as well
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
They fix my car on time and it?
They fix my car on time and it?s fixed. I went on vacation. I want say thank you very much. I will always take my car to the Ford dealer in Columbus, Georgia
They fix my car on time and it?
They fix my car on time and it?s fixed. I went on vacation. I want say thank you very much. I will always take my car to the Ford dealer in Columbus, Georgia
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Loretta, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It was great costly but great .
It was great costly but great . The service advisor was nice and knowledgeable and helpful and kept me in formed of what was going on
It was great costly but great .
It was great costly but great . The service advisor was nice and knowledgeable and helpful and kept me in formed of what was going on
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The manager Donnie was a great help, he listened to what
The manager Donnie was a great help, he listened to what the problem is and fixed it. I told him what happened at the time of my service.
The manager Donnie was a great help, he listened to what
The manager Donnie was a great help, he listened to what the problem is and fixed it. I told him what happened at the time of my service.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Eddie, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! We are always more than happy to assist you if anything else comes up. Take care!