Reviews
The customer representative was professional the whole time and let me know about updates on my truck including additional services through text message which made it convenient for to easily be in control of any additional services.
The customer representative was professional the whole time and let me know about updates on my truck including additional services through text message which made it convenient for to easily be in control of any additional services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Robbie was very courteous and helpful, The service department did a great job servicing my F250. It was complete in less than 2 hours.
Robbie was very courteous and helpful, The service department did a great job servicing my F250. It was complete in less than 2 hours.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Pleasing experience, good sales person very knowledgeable about the vehicle. No high pressure. Vehicle was clean.It was as good an experience as buying a car can be!
Pleasing experience, good sales person very knowledgeable about the vehicle. No high pressure. Vehicle was clean.It was as good an experience as buying a car can be!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
This is one of the best dealerships that I ever dealt with. True professionals, from the door to the door
This is one of the best dealerships that I ever dealt with. True professionals, from the door to the door
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Mr. Robbie Andujar& Ms. Jennifer McVay was absolutely wonderful, they gave us the most caring awesome customer service in our distressed time. Much Appreciated.
Mr. Robbie Andujar& Ms. Jennifer McVay was absolutely wonderful, they gave us the most caring awesome customer service in our distressed time. Much Appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! Feel free to reach out to us if you need anything. Have a wonderful day.
All fine except trying to contact CS. Never did get in to talk to Serv mgr but they did call back and all was well
All fine except trying to contact CS. Never did get in to talk to Serv mgr but they did call back and all was well
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I was here for routine service appt Excellent service provided Lacey was fabulous as she always is She?s always friendly and helpful. Highly recommend
I was here for routine service appt Excellent service provided Lacey was fabulous as she always is She?s always friendly and helpful. Highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Tabitha, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! Thanks again for the recommendation, and have an amazing day!
Overall, the service is excellent and that?s what I go there. However, I had an emergency dental appointment at 4 PM. So they have it back by 3:15. I didn?t get back till 345 which made me late to my appointment. And when I went to the gauges right after they pulled up, it says that my real life was at 82%. I don?t understand why it would be that if they just changed it out and drove from the dealership to my parking lot 10 miles away. Also, I preferred it when they would have anAlso, I preferred it when they would have a driver drop you off at work instead ofhaving one of their individuals drive your vehicle there and back. Other than that, everything?s good to go.
Overall, the service is excellent and that?s what I go there. However, I had an emergency dental appointment at 4 PM. So they have it back by 3:15. I didn?t get back till 345 which made me late to my appointment. And when I went to the gauges right after they pulled up, it says that my real life was at 82%. I don?t understand why it would be that if they just changed it out and drove from the dealership to my parking lot 10 miles away. Also, I preferred it when they would have anAlso, I preferred it when they would have a driver drop you off at work instead ofhaving one of their individuals drive your vehicle there and back. Other than that, everything?s good to go.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback and for your continued trust in our service. We apologize for the delay that impacted your schedule, as well as the concern regarding the oil life indicator and transportation process. Your comments will be reviewed with our team to improve timing, accuracy, and convenience. We hope to provide a more reliable and accommodating experience on your next visit.
Rob took care of me and truck exceptionally well. He got all my fixed of which there were 3.
Rob took care of me and truck exceptionally well. He got all my fixed of which there were 3.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nick, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
Lacey was great, professional and very informative ! Will definitely be returning! Service was done prom
Lacey was great, professional and very informative ! Will definitely be returning! Service was done prom
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!