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Group 1 Ford of Rivertown

(2,646 reviews)
Visit Group 1 Ford of Rivertown
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2026 consumer dealer award
View 3 awards
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award
New (706) 405-4674 (706) 405-4674
Used (706) 786-9057 (706) 786-9057
Service (706) 358-4350 (706) 358-4350

Inventory

See all 432 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since January 2021.
At Rivertown Ford our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. If you have any questions please feel free to contact us.

Please review our extensive inventory of Ford cars trucks and SUV's including the Ford Mustang Fusion and F-150. We work hard to get you into the vehicle you have always wanted. That new Ford is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.
Area's Largest Volume Ford Dealership

Service center

Phone number (706) 358-4350

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–6:00pm
Sunday
Closed

Reviews

(2,646 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 Ford of Rivertown from DealerRater.

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My service representative Lacey was really great, she

My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much

My service representative Lacey was really great, she

My service representative Lacey was really great, she kept me informed about my vehicle and was very polite. Thank you very much

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Overall good customer service.

Overall good customer service. Very difficult to contact service department by phone. Had to come in to reach service department. Service personnel were friendly and personable.

Overall good customer service.

Overall good customer service. Very difficult to contact service department by phone. Had to come in to reach service department. Service personnel were friendly and personable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The vehicle had a tire puncture on the passenger front

The vehicle had a tire puncture on the passenger front and was dealt with speed. Very pleasant and attentive staff. Quality work done quickly and reliably

The vehicle had a tire puncture on the passenger front

The vehicle had a tire puncture on the passenger front and was dealt with speed. Very pleasant and attentive staff. Quality work done quickly and reliably

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Andrew, thank you for sharing your positive experience. Please don't hesitate to reach out if there's anything additional we can do for you.

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The service department here is top notch!

The service department here is top notch! This is based on ease of making an appointment, friendly and courteous staff, pricing, and service provided. Keep up the good work!

The service department here is top notch!

The service department here is top notch! This is based on ease of making an appointment, friendly and courteous staff, pricing, and service provided. Keep up the good work!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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It was stress free.

It was stress free. They were able to provide me with a loaner car while they did lengthy repairs to my car. Mackenzie was a great rep as well

It was stress free.

It was stress free. They were able to provide me with a loaner car while they did lengthy repairs to my car. Mackenzie was a great rep as well

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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They fix my car on time and it?

They fix my car on time and it?s fixed. I went on vacation. I want say thank you very much. I will always take my car to the Ford dealer in Columbus, Georgia

They fix my car on time and it?

They fix my car on time and it?s fixed. I went on vacation. I want say thank you very much. I will always take my car to the Ford dealer in Columbus, Georgia

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Loretta, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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It was great costly but great .

It was great costly but great . The service advisor was nice and knowledgeable and helpful and kept me in formed of what was going on

It was great costly but great .

It was great costly but great . The service advisor was nice and knowledgeable and helpful and kept me in formed of what was going on

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The manager Donnie was a great help, he listened to what

The manager Donnie was a great help, he listened to what the problem is and fixed it. I told him what happened at the time of my service.

The manager Donnie was a great help, he listened to what

The manager Donnie was a great help, he listened to what the problem is and fixed it. I told him what happened at the time of my service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Eddie, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Ford of Rivertown! We are always more than happy to assist you if anything else comes up. Take care!

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Lacey was wonderful to work with yesterday.

Lacey was wonderful to work with yesterday. She went above and beyond making sure that my car was given the best service. She was also so kind and helpful.

Lacey was wonderful to work with yesterday.

Lacey was wonderful to work with yesterday. She went above and beyond making sure that my car was given the best service. She was also so kind and helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you

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Tom was my service advisor and he was very nice and

Tom was my service advisor and he was very nice and helpful he keep me updated on the progress of my car.

Tom was my service advisor and he was very nice and

Tom was my service advisor and he was very nice and helpful he keep me updated on the progress of my car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you

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