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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Good work

came in without an apt., because as I was driving my son to school my TPM came on. Took it in and found I had a nail in the side wall of a tire I purchased two tire they were in srock, got the them mounted and balance and was gone in a little more than an hour

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Had to take my car to be serviced. Scott Boyals helped me...

Had to take my car to be serviced. Scott Boyals helped me a lot. There was an issue and he put our family first and we will buy from them again thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I love Lucas Honda

I will only take my Honda to Lucas. I have been a customer for many years. They are A1. Service, parts, and price. Thanks again Lucas Honda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Amazing:)

Amazing job finding the car I wanted! Gary was fantastic, would definitely recommend

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This dealership is recommended by my credit Union....

This dealership is recommended by my credit Union. Their reputation is that good. Service is always quick and efficent. I will buy my next cae from Lucas Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service to detail 2016 Honda CR/V

Same outstanding service I've gotten for 20 years. I had my car "detailed" and it looks and drives like a new one. It's actually a 2016 CR/V.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Sirs,I have always enjoyed the service at "Lucas...

Sirs, I have always enjoyed the service at "Lucas Honda". I am on my 2nd Honda Civic & see 3rd Honda in future. Yours is great dealership with awesome Honda's. ~ Jeff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Superb Honda Sevice

Great service department. Service representatives are courteous and friendly. Explain what needs to be done for your service and if they discover something while performing the service they let you know and let you decide if you want to add the item to your service request. Good honest pricing. Best spot to take your Honda for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I had a surging issue since I purchased. Service manager...

I had a surging issue since I purchased. Service manager refused help and hung up on me. refused to help me any further to resolve the problem. Extremely disrespectful to me on the phone, and I was completely taken by surprise he hung up on me rather than trying to find a solution. I am a woman and was treated unfairly because of not having the proper language to communicate my cars problems. Was made to feel ignorant and that was an awful feeling and to know my pilot still has no answer from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Great service as usual

As always, the team at Lucas Honda is fantastic! Courteous, friendly, professional and I did not have to wait long for my alignment to be done and have me out the door. Thanks Steve, John and the guys in the garage!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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