Reviews
Rear shocks R&R
Maintenance personal and service reps interacted well together. I was given a fair quote for parts and labor and they even gave me a 10% discount for being a disabled vet. I was able to talk to one of the maintenance guys who worked on my car and he took the time to explain to me a questions I had about the procedure. Over all experience was 100% positive!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Wonderful Service
Lucas Honda has been a pleasure to deal with in every aspect. I particularly enjoy dealing with Pam in the service dept at their Orange Park, FL facility!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
2016 Honda Accord Service
I took my 2016 Accord to the Service Department for it's 15,000 mile service and received outstanding service, from the tine I arrived to drop off my car and to the time I picked it up. I continue to purchase Honda vehicles because of the quality of Honda automobiles and the service we receive from Lucas Honda and will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Oil Change
Great service as always. Oil changed while waiting.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
great work
Even though my car was a 2016 Toyota Corolla the estimate they gave me for tires mounted balanced and a 4 wheel alignment they nailed the estimate
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Dealership in Jax
They are the easiest dealer I have ever worked with. I have purchased 5 cars from them and will continue to take my business there as my preferred Dealer. Worked with Jim online and over the phone to secure the entire deal for a trade plus a car for my son. Walked in, signed paperwork for one car in less than an hour and was on my way home after second car was done an hour later. Ricky, the General Manager, was also outstanding and did everything he could to make the process as easy as possible.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Internet Sale is best
I used the Internet Sales to get the best price. No haggling; good, fair deal. Visited other dealers but they didn't come close to a deal with add-ons that I didn't want.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Pam is wonderful, always pleasant to work with.
I went to Lucas Honda for an oil change and they had my car done in less time than I thought they would, less than an hour for a 10:30 am appointment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New car after 13 years
Pleasant, fun buying experience. Courteous and knowledgeable salesperson I had a budget and was assisted in staying within it I met several people, Charles, the manager, finance person and Pam in service. All were so willing to help and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Personal and Polite
Johnny has the best temperament for this business. He stays professional from beginning to end. We went in three different times to get the deal we wanted.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
