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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Great Experience

Been going to Lucas Honda for Service and New Vehicles since 1996. Always a pleasant and great visit. Service Reps and New Car Sales are knowledgeable and experienced. Very Happy with Steve Lucas Honda. The Best All Around. Larry K Read

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service

My Honda experience: Timely repair, great service, writer awesome. I would recommend this dealership thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Warranty Rpair/Installation of New Navi Software

Received an outstanding customer service, warranty repair, and installation of new version for the GPS,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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50 K Service

Great inspection. The service rep kept me informed as work was being accomplished. Car washed after service completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Another outstanding service at Lucas Honda!!!

Like clockwork, the service department exceeded my expectations during this last service on my 2012 Accord EX. Pam scheduled it and Scott did a superb job taking care of the necessary items. It’s always a pleasure coming to Lucas Honda for all my service needs. Thanks!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Excellent

As always Lucas Honda is the best! There is no need for 25 words to describe the service I received because the fewer words like EXCELLENT - AWESOME are short and to the point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best Day Ever!!

I had my 2011 Accord serviced for new brakes. They were quick, professional and courteous. I would recommend this facility to everyone I know. While my Accord was getting serviced, I bought a new Crv. The sales dept was fantastic. No pressure, but they were very professional in handling my purchase. I especially liked the way they did everything they could to make my purchase easy and affordable for me. Best day ever!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ruth Clinton

Very warm friendly staff, lovely clean facility. I was so impressed that I never went to any other dealership and knowing what a great make Honda is I was sold. Joseph was charming I would recommend him in a heartbeat,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honda 30,000 mike service

The staff at Lucas Pam, Steve, and the rest of the crew is always so amazing. Prompt, polite, warm; they make you feel that it is no problem to take care of anything you need. Gebhart reakjy here for you. Always a pleasure. The lady at the check out is also always very friendly and kind. The car is always clean and ready to go in no time at all. A loaner is provided fkd big jobs. I cant say enough good things

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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safety is a top priority

My car was scheduled for an oil change. I had a slight car accident on the way to Lucas Honda. While waiting at the stoplight, Blanding at Collins, my car was rear ended. The damage seemed minor, but I needed to be sure there was nothing serious. Mr. Steve Cardoza was most understanding of my concern and made sure the mechanics examined the car. The mechanics did not find any structural damage and the cosmetic damage was slight. I deeply appreciated Mr. Cardoza making sure the car was OK. I have enjoyed my interactions with him over these many years and look forward to working with him in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.