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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Why I continue to use Lucas Honda for car service.

We had to have some major maintenance done to our 2013 CR-V. Liked that we did not feel pressured to have the work addressed that day, if it did not work for us. Felt it was done rather quickly and we were on our way within a couple of hours. OUr attendant or service writer, Pam Busbee was very easy to work with. We always have used your facility for our service work and will continue to do so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service visit

Overall excellent service. Very friendly and helpful staff.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Good deal great people

Great care was taken to understand and help me make a trade that got me a newer car and lower payments. Other dealerships were uninterested or didn't care enough to try.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Review

Lucas Platimum service has always been great. Steve the service rep has always taken good care of me.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very pleased

I was very pleased with my service appointment at Lucas. My car was serviced timely and washed afterwards. The most impressive......they told me I needed an air filter and they actually showed me the current air filter and how dirty it was. I would recommend Lucas to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

Great experience at Lucas for my first oil change at this dealership. We just moved from the Daytona Beach area we need to find a new dealership to get our service and Lucas will be our new Honda home. The only thing I wish they would do that they don't is send out monthly coupons for oil changes, tire rotation and other service related items.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My 2010 CRV

The work was done as promised. Everything was exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very pleased

Very pleased with the entire dealership. Polite, friendly and knowledgable. Low pressure too. The service department is clean, quick and professional. I couldn’t be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Lucas Honda Review

Did not enjoy the buying process from them, almost made me not want to get a car. But their service and maintenance is good.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honda customer

I have been a honda owner for the last thirty-five years. Since moving to Jacksonville 10 years ago I have utilized the services offered by Lucas Honda; you might say I will only entrust my Honda to Lucas. I have always been exceptionally satisfied with the actual mechanical service provided, and the service team go out of their way to make you feel welcome and special from the moment you drive onto the property right up to the end of your visit with the cashier. It is very evident that customer care and satisfaction is the #1 objective at Lucas Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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