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Lucas Honda of Jacksonville

(1,384 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2019 consumer dealer award

Reviews

(1,384 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lucas Honda of Jacksonville from DealerRater.

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Service visit

:-) Prompt, friendly and efficient service as usual. I would definitely recommend this service center. The complimentary car wash and access to WiFi while waiting is always an added bonus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rose Coman

Excellent service and Mr John Keene was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Lucas Honda of Jacksonville

I have been using Lucas Honda for a my car maintenance for a very long time. I am currently driving my 5th Honda purchased ( in the last 30 years) from Lucas Honda. Very happy with the service and will not take my car anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Beat dealer ever

Beat Dealer ever. Great service advisor and extremely honest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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33,700 mile service

These guys are on top of things. They take care of everything, the first time, while I'm here and remind me of the next scheduled service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Jim MacDonald

Mr. MacDonald is very knowledgeable of his product; made my purchase a pleasant experience. I'll recommend Lucas Honda to anyone in the market for a new or preowned automobile. BTW, your service department is top-notch also...they have been servicing my cars for many years. Steve Lucas would be proud of his dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Ms. Denise Jones

My visit to Lucas Honda was excellent as it always is. I was taken care of as soon as I arrived and was done within an hour. I feel this is because of the superb management if the Service area. They truly care about their customers and keeping them happy and satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Pam Busbee was the service adviser that I deal with and she is great. Very personable and professional. You couldn't ask for a better representative for Lucas Honda.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The right way to buy a new vehicle!

We began our search for a new Honda CRV locally but soon became discouraged with the lack of cooperation from our dealership. We then turned to the internet with our request and was soon contacted by Jim MacDonald with Lucas Honda. Jim found us the exact make, model and color of CRV we asked for with many dealer extras for the price we needed! He then spent time demonstrating all the features - insuring we were comfortable with our new purchase. This was a very enjoyable and stress free process thanks to Jim MacDonald, Jim Bolt (the financial guru) and the Lucas Honda Team! Thanks to all involved! Gordon and Bunnie Mills

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Normal 5 Star

Ive always had the best experience with Lucas Service Department! This is my third CRV and I couldnt be more satisfied with the CRV and the service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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