Gary Yeomans Ford

Our 3 day repair ballooned into over 2 weeks when our technician apparently got fired or quit in the middle of the repair and no one could figure out what was going on with our car. When he was there, it was already difficult enough to get any information on what was going on with our vehicle. We would call and be told over and over again that someone would give us a call back, but they never did. We finally found out from someone new that he had left and were told that we would be ?given a status update? a full week after he had told us the car was in paint and would be ready the next morning. When we called the insurance to inform them the shop was dragging things out intentionally, they suddenly figured out how to make phone calls and we got our car back that day (after they had claimed we wouldn?t be getting a status update until 4 days later). The entire process was so incredibly frustrating, the shop refused to communicate any status updates to us without us demanding them, and wouldn?t get in contact in a timely manner with the insurance company. We were not at fault yet we were forced to be the go-between between the repair shop and the at-fault insurance company. I definitely would NEVER consider coming back here again for a repair or any work. Save yourself the time and stress and go somewhere else.

Their word means something and that means something to me. Thank you thank you! Ben done me well and so did the service manager. They were both great to work with.

Flew in from 600 miles away to buy a used truck. Everything was exactly as described. Laura was great to work with. Best dealership experience I?ve had.

I usually hate buying cars from dealerships and avoid it at all costs?this week of shopping from dealer to dealer reminded me exactly why? right up until I met Antwane at Yeomans. I was literally getting into my car to leave when he stepped in and helped me untangle what had been a week-long disaster. (One dealership even sold me a truck?then sold it to someone else the day I showed up to pick it up?and tried to push me into a different one I didn?t want. On top of that: poor communication, unprofessionalism, and a total lack of respect for my time.) From the moment Antwane got involved, everything turned around. The rest of the team?from the sales managers to the finance department and the post-sale experience manager?made the process seamless and genuinely pleasant. Big shout-out to Antwane and Allison for their thoroughness, professionalism, and great attitudes. I?ll be back.

Charlotte was amazing and very Friendly. Wish every dealership had a Charlotte. Took my truck in and informed me on a daily basis. Made me feel ar home.

Took my Ford Bronco ? sport in for its 50,000 mile annual review. I had the oil change the air cabin filter changed out tires rotated and a whole bunch of other much-needed maintenance issues addressed at the dealership. It was really a smooth experience. Ms. Carr was excellent with her Customer Service skills and able to guide me through the whole process of what needed to be done. She is my number one go to whenever I need repair or service done on my Bronco Sport. My shuttle driver STEPHEN kept me well in the loop of when I could be picked up from my residence after I got a ride home. The shuttle service is really nice. It means I don?t have to spend the whole day at the dealership waiting for a repair to be done. Of course I had to have breakfast at Joe Mustang Caf�. He serves up really good ciao and at a reasonable cost as well and the coffee is free.

Timely and all work was OK except they put some scratches on my wheels while putting on new tires. All personal were courteous and professional 6 6

World class experience! Fantastic experience from negotiations through finalizing the paperwork. The professionalism and courtesy throughout the buying experience is industry leading. Highly recommend that you give them an opportunity.

Be careful about trusting staff verbally. Get everything in writing. They offered me a price and a lifetime guarantee, and after two hours of guidance to close the deal, everything changed. They raised the advertised price and didn't honor the lifetime guarantee. Then they offered me another two-year guarantee, which they also tried to charge me for at the sales agreement. Be very careful; they aren't honest about what they offer.

Very professional and courteous always kept me up to date on everything Ben Burrows is always helpful and did everything possible to make it smooth and simple