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Mercedes-Benz of Lancaster

(266 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed
2026 consumer dealer award
View 1 awards
2026 consumer dealer award
New (717) 842-4671 (717) 842-4671
Used (717) 842-4674 (717) 842-4674
Service (717) 842-4672 (717) 842-4672

Reviews

(266 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Lancaster from DealerRater.

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I contacted MB of Lancaster about a 2025 GLA250 and

I contacted MB of Lancaster about a 2025 GLA250 and worked with Andrew Fox to make my purchase. Mr. Fox and the team at this dealership made the process so pleasant and are true professionals. I highly recommend this team for your next purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Heather, thank you for sharing your experience with Andrew and the team! It's wonderful to know you felt supported every step of the way. Congratulations on your new 2025 Mercedes-Benz GLA 250! - Mercedes-Benz of Lancaster

I’ve had my car serviced at this dealership since

I’ve had my car serviced at this dealership since 2018,Jeremy Shenk has been my service advisor since my first visit. He always explains exactly what’s needed and the car is always well taken care of. I lived in NYC until recently and I would drive here whenever the car needed service. That’s all you need to know.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Glenn, hearing this from one of our regulars made our day! Thank you for trusting Mercedes-Benz of Lancaster with your vehicle's service needs, and a big thanks to Jeremy and the team for always going the extra mile. Safe travels!

From the Service Writer to the mechanics to the guy at

From the Service Writer to the mechanics to the guy at the car wash, Lancaster Mercedes always delivers top quality service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi Nelson, we are proud of our team for taking such great care of you at every step of the process! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your support. See you next time!

From the moment I inquired about the vehicle I was

From the moment I inquired about the vehicle I was interested in purchasing to the moment it was delivered to my front door, the sales staff at Mercedes-Benz of Lancaster were amazing! They were attentive to my needs, courteous, and very professional. I have nothing but thanks and gratitude for Janyce and Leonardo! Janyce went above and beyond and always answered my questions promptly and accurately. This is now my “go to” dealership for all things Mercedes-Benz!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Teresa, we are glad to hear you had such a successful purchase experience with Janyce and Leonardo! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your support. We wish you many safe and happy miles ahead!

The charges for the parts and services provided are

The charges for the parts and services provided are obscenely inflated. The quality of service provided can be described as acceptable. Yet, it is certainly not commiserate with what they charge. This is certainly not a good value.

Rating breakdown (out of 5):
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Buying process
Quality of repair
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Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Andy Fox the salesperson gave us excellent service.

Andy Fox the salesperson gave us excellent service.The Finance person Becky was very helpful until I requested the cancellation of a extended warranty, then she became invisible with regards of contacting.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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I have been buying cars, suvs, etc.

I have been buying cars, suvs, etc. every other year for the past 25 years and have never had a more positive sales experience than I had with Josh. He was outstanding in every aspect of the sales experience. He was honest, knowledgable and truly dedicated to serving me. I hope he is around in two years. Jim W

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jim, we are honored by your high praise of Josh! Thank you for choosing Mercedes-Benz of Lancaster and for sharing your positive experience with us. We wish you safe travels in your ride!

Great dealership great service took care of every issue

Great dealership great service took care of every issue on my vehicle. Gave me a loaner car kept me up-to-date. Couldn’t ask for more.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are thrilled to hear that the Mercedes-Benz of Lancaster team provided thorough, communicative service! We hope you will turn to us for any future automotive needs. Take care!

As always, the service team does a splendid job of caring

As always, the service team does a splendid job of caring for my vehicle. Whether it be scheduled maintenance, or in this case, just a clean-up inside and out with detailing, they make me proud to have chosen Mercedes-Benz as my vehicle. Hard not to...this company has over 100 years of experience. Thank you Gottlieb Daimler and Carl Benz.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Bonnie, we're so glad our service team consistently impresses you! Thank you for choosing Mercedes-Benz of Lancaster.

We had a great experience buying our new car from Andy

We had a great experience buying our new car from Andy Fox! He was very knowledgeable and made the process super easy and efficient. I definitely recommend working with Andy!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brooke, thank you for sharing your feedback about Andy and our team! We hope you enjoy your new ride, and we look forward to seeing you again at Mercedes-Benz of Lancaster!