Bayway Chevrolet

3.5 out of 5 3.5

Reviews

3.5 out of 5 3.5
163 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 15, 2019

    recently we took our hard earned money and put together an brought a truck at bay way Chevrolet Pearland tx and the facts that it was never inspected... and certified to check up scares me to death and my husband has contacted bayway 6/10 times why won’t they repair/.replace it with another truck

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi Lilie, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If yo...u are willing to give us another chance, please reach out to us at (281) 606-0465 to speak to our manager directly.

  • 1.0 out of 5
    October 10, 2019

    JULY 2019BROUGHT A F150 AT BAYWAY,PEARLAND PREOWNED AND WAS NEVER ADVISED IT WAS A DANGEROUS UNSAFE VEHICLE BECAUSE THEY DIDN'T INFORM ME OF ANY PROBLEMS... UNTIL I GOT HOME, ,I CALLED ABOUT INSPECTION STICKER, THEY WOULDN'T EVEN INSPECT THE TRUCK AT BAYWAY ,PEARLAND SERVICES,ADVISED ME TO GET ONE ON MY OWN.WENT BACK TO BAYWAY SERVICE DEPT, FOR INSPECTION STICKER AND WAS ADVISED BY PAUL,ERIC THAT THEY WOULD NOT INSPECT THE TRUCK BECAUSE IT FAILED INSPECTION AND NEEDED SERIOUS FRONT END REPAIR, THEY SENT ME BACK TO PREOWNED FOR TRADE IN, BUT KYLE THE SUPERVISOR BAYWAY CHEVROLET PREOWNED DEALERSHIP MANAGER AGAIN ALLOWED ME TO LEAVE BAYWAY PEARLAND WITH NO INSPECTION. YET THEY SOLD IT TO ME. NO ONE AT BAYWAY,PEARLAND PREOWNED, SERVICES OR OWNER, IS THIS FAIR PRACTICE FOR A 20 THOUSAND DOLLARS. TRUCK.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Timothy, we take your comments very seriously. We would like the opportunity to address your concerns with your truck. Please reach out to us directly... at (281) 606-0465 when you have a chance. Thank you, and we look forward to hearing from you.

  • January 23, 2018

    Service Rep was very informative and professional, I will return to this dealer for scheduled maintenance and service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Walter E Tingle, we are so happy to read such a great review about Bayway Chevrolet! Please don't hesitate to reach out if there's anything additional... we can do for you.

  • 5.0 out of 5
    June 3, 2019

    The experience was great. Everyone was helpful and informative. I would recommend

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow, we love to hear about experiences like yours, Devin! We appreciate you for taking the time to leave us this review, and we hope to see you again... in the future. Have a wonderful day!

  • 5.0 out of 5
    April 23, 2019

    Jay was great and very helpful, looked at Tahoe and test drove.Wife decided to go with another manufacturer. Thanks again Jay and the person he was training.... Darryl u have a great team. Gary from Crosby

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello Gary, and thank you for taking the time to leave us this review. We are happy to hear that Jay was able to answer your questions and provide yo...u with 5-star customer service. Although we could not earn your business, we do hope that you will consider us again in the future. Thank you again for your kind words, and have a great day!

  • 5.0 out of 5
    March 27, 2019

    Superior customer service and great repair work.....

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bayway Chevrolet! Our team strives to deliver an exce...llent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a wonderful day!

  • 5.0 out of 5
    December 24, 2018

    dealership worked with me in buying a vehicle in my price range. I've purchase my last 2 vehicles from Strickland and my 2018 from Bayway. I left out of... there happy.you'll also be very happy with the service dept.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi there, thank you for taking the time to leave a review for us at Bayway Chevrolet. We're happy we could meet your expectations! If you're ever in n...eed of more help, please let us know! Thank you again for choosing Bayway Chevrolet and we hope to see you again.

  • 5.0 out of 5
    June 14, 2018

    Today is my 4 year anniversary of starting a career of bringing my car for formerly Strickland, now Bayway Chevrolet in Pearland Texas. Also is FLAG DAY... and 48 years ago, I was shipped to Long Binh Vietnam this day also. I have been with State Farm since 1981, and as long I am getting good service, I will stay, otherwise I am out of there. My car would not start so I called State Farm Road Service to get a jump and it took. He came up in a small 4 door sedan with ROADSIDE ASSISTANCE. I was expecting a tow truck. I got a jump and it took, so I called Eric Sullivan to let him know about me coming over there. I made it and thought it was the battery, which I was right. Also the damage to the battery cables from the acid was suggested that they be replaced. So I agreed to that. Bayway has HONEST people in the service department. But before this battery went out, I bought one over 3 plus years ago and had one replacement. Then I called Eric today and I informed him that before this happened, my air conditioner would blow cold air, then it would get warmer then come back up again. Well today, the air conditioner was blowing colder air and it was not all over the board, so in this HEAT, not good to have problems with the air conditioner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    William, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further... we can do for you, we are happy to help! We hope you have a great day!

  • 1.0 out of 5
    May 31, 2018

    Bought a new truck April 18th. Trades in my car with a payoff due. On May 15th I received a letter from the bank that my car was past due I called the... dealership and was told they only do what they are told have gone there 3 times asking for the GM leaving my name and phone Number they never called on May 29th I went to the bank and was told that my car still wasn't paid so I had to make a payment. I was told that I would have 45 days before my first payment but due to the fact I had to pay my old payment I have 3 days till my new one NEVER BUY THERE

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there, I would like to get some more details about your experience with us. Gerald, at our dealership we pride ourselves in straight forward, no no...nsense, and transparent dealings with our clients. We are interested in learning more about your particular situation. Please contact us at (281) 606-0465 when you have an opportunity, and we will be more than happy to try and turn your experience around.

  • 1.0 out of 5
    April 12, 2018

    I purchased or rather was lied to and coerced into buying a vehicle I did not want from Christopher at Bayway in early March. I'm not going to go into... details on this review as I wrote a lengthy complaint to the GiM two days ago and waiting for his response which has yet to arrive. I will give him until Sunday and if I still haven't heard I will update this review with the gory details. Let's see if they live up to their lofty claims. In the meantime, I'd suggest you stay away. Some pretty shady wheeling and dealing going on at Bayway.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your ...visit. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 606-0465 when you have a chance. Thank you, and we look forward to hearing from you.

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