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Toyota Santa Monica

(628 reviews)
Visit Toyota Santa Monica
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday 10:00am–7:00pm Closed
New (888) 768-2647 (888) 768-2647
Used (888) 904-7224 (888) 904-7224
Service (888) 905-4460 (888) 905-4460

Reviews

(628 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Santa Monica from DealerRater.

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Dale Strauf

Dale Strauf was great; saved me money and got me in and out on a Saturday. Knowledgeable and customer-oriented—can't ask for more. Oh—and a good sense of humor!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Who ya gonna call? Mark Lewis!

Mark Lewis is a consummate professional! Sometimes, I've been Concerned about going to dealers for repairs, but mark's efficiency, honesty and work ethic has me coming to Toyota of Santa Monica for routine maintenance. And thanks to Mark, my car is so well maintained!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Basic maintenance and 100, 000 mile check up

My car is 11 years old, just turning over to 100000 miles, always bring it to Santa Monica Toyota for all it's maintenance. Mark Lewis is my service advisor and I know I am in good hands when i leave my car with him. He's honest and has never steered me wrong.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

George Grob was fantastic on the sale!

George Grob was fantastic on the sale!Very nice guy,honest,and in no way was he pushy or aggressive!Highly recommended-and I would definitely do business with him again!Yeung Ji on the finance end of things was also fantastic!Very personable guy with some amazing life experiences that he shared as he took care of the business end of things!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Christopher Rinker in the service dept. was fantastic

This is my first, and possibly only, review ever written on a website like this. I just needed to say publicly that I received the best customer service I have ever had at an automobile company, from Christopher Rinker. I hate going into auto shops, service depts., etc. because usually I am treated with either indifference and contempt from less than enthusiastic staff. Christopher was honest, knowledgeable, courteous, and diligent. Give that man a promotion!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Necessary Repairs

Thanks to the thoughtful advice of Thomas Soveg, your service representative we were made aware of an issue that required immediate attention and certainly saved us future grief and additional repair costs not to mention the loss of use of the car at perhaps an inconvenient time and place. A very patient professional person to have in your service department that for us casts a very positive view of Toyota Santa Monica. Pauline and Dick Troy Santa Monica

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
1 person out of 1 found this review helpful.

Diana Loncar

I was ready to lease a new car, more specifically, a car I had my eye on for quite awhile. A Prius. The moment I walked in Santa Monica Toyota I was treated with courtesy and professionalism. Diana Loncar walked me through my first lease and I was so impressed with her candor and generous demeanor that upon departure I referred her to 2 of my friends that were interested in Prius also. After my experience going through the process of leasing my beautiful car and the follow-through to insure all my expectations were met I think I will continue to be a loyal customer to Toyota and Diana Loncar in particular.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Quick, efficient service by Tom Soveg a veteran rep.

Tom Soveg is a knowledge rep who is courteous and professional. I have found him to be honest in his recommendations with respect to needed service on my cars. I have worked with tom for over 10 years. Solid employee.recommend him highly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Excellent Customer Service

I brought my car in for a routine maintenance and to replace the worn out time belt. I was extremely impressed by Ricky's professionalism and attention to detail when I explained the reasons for my visit. He kept me up to date on the progress of the maintenance service, and made recommendations that were within my budget. Now that I work a few miles away from the Dealership, I will be bringing my car in for future services. Toyota Santa Monica is "Best In Class" and "Gets is right the first time". Many thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Service!

I gave Toyota of Santa Monica 5 stars because of the great service, from Christopher Rinker, who greeted me promptly and told me what my options were (without any pressure, which was a nice change from other Service Dealers I have gone to before). He said my car would be done in 1 hour and 15 minutes and it was! I would definitely return to Toyota of Danta Monica!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.