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Germain Nissan of Columbus

(833 reviews)
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 490-3690 (877) 490-3690
Used (877) 492-6910 (877) 492-6910
Service (888) 886-5196 (888) 886-5196

Reviews

(833 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Nissan of Columbus from DealerRater.

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pleasant well dressed, professional and informative. He was no more problem at all thank you for taking care of Mr Rogue Nissan! 😊

pleasant well dressed, professional and informative. He was no more problem at all thank you for taking care of Mr Rogue Nissan! 😊

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the five-star rating. We’re pleased our team provided professional and informative service for your Nissan Rogue.

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Turns out the squeaky brakes I was concerned about was only a rock that was stuck. Instead of doing a customer a solid I was still charged $209 for a stuck rock. Waiving something as simple as that would have gone a long way in developing a first impression.

Turns out the squeaky brakes I was concerned about was only a rock that was stuck. Instead of doing a customer a solid I was still charged $209 for a stuck rock. Waiving something as simple as that would have gone a long way in developing a first impression.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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Overall good experience. Work was completed in the projected time frame. No complaints, all good!

Overall good experience. Work was completed in the projected time frame. No complaints, all good!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Timely completion is a priority for our service department. Knowing your Altima was serviced on schedule and left you satisfied means a lot to us.

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Quick and easy oil change and maintenance. Good communication, respectful of time and trustworthy Overall good experience. Will return

Quick and easy oil change and maintenance. Good communication, respectful of time and trustworthy Overall good experience. Will return

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our service team was glad to provide a quick and easy oil change and maintenance for your Nissan Rogue. Hearing that our communication was clear, respectful of your time, and trustworthy means a lot to us.

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My wife and i had the pleasure of working with Tatiyana to purchase our new 2023 Nissan Rogue! she made the process as easy as possible and was extremely helpful! we will refer all friends and family to her and Germain Nissan.

My wife and i had the pleasure of working with Tatiyana to purchase our new 2023 Nissan Rogue! she made the process as easy as possible and was extremely helpful! we will refer all friends and family to her and Germain Nissan.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your note about Tatiyana making the purchase of your Rogue effortless highlights our team’s focus on clear, helpful guidance. Knowing you plan to recommend Tatiyana and our dealership to friends and family means a lot to our team.

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Wanted me to pay $200 and couldn't tell me what the problem is with my car

Wanted me to pay $200 and couldn't tell me what the problem is with my car

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

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Bianca was easy to work with, very friendly and professional. Highly recommended Germain Nissan to anybody. Thanks!

Bianca was easy to work with, very friendly and professional. Highly recommended Germain Nissan to anybody. Thanks!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your praise for Bianca’s friendliness and professionalism reflects how our service department aims to provide a smooth experience. Knowing you recommend us to others means a great deal to our team.

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Joshua, is very professional and keeps me posted on my vehicle while be worked on.....great service and will continue to support Nissan on Morse Rd . Good staff and appreciate the effort....

Joshua, is very professional and keeps me posted on my vehicle while be worked on.....great service and will continue to support Nissan on Morse Rd . Good staff and appreciate the effort....

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Knowing that Joshua’s updates during your Nissan Altima service were so helpful means a lot to our team. We’re pleased our staff could provide great service, and we appreciate your continued support at our Morse Road location.

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I've worked with Greg before since this is my 4th Nissan. I was glad to see he's still there and professional and friendly as I remember.

I've worked with Greg before since this is my 4th Nissan. I was glad to see he's still there and professional and friendly as I remember.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It’s rewarding to know you found our staff professional and friendly and felt welcome by a familiar face. Our service team is pleased we could assist with your Murano’s service once again.

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This dealership was quick and had great communication either me the entire time of service.

This dealership was quick and had great communication either me the entire time of service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Knowing that the service on your Nissan Rogue was quick and our updates kept you informed means a lot to our service team. Thank you for the five-star rating!

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