Germain Nissan of Columbus

My car had a problem after receiving a basic maintenance service. When I brought the car back, and wanted clarification on what was going on Bianca defended her mechanic (not a problem.) However, there were 2 conflicting reports about the vehicle’s breaks done by the same mechanic in between the 3 days. Bianca was exasperated and irritated with me when I wanted to better understand why my vehicle was in a worse condition. They then told me to start by spending 2000$ MORE to MAYBE fix the problems. When they couldn’t tell me exactly why they didn’t find the problem beforehand or why I had to have three more new services done (on things the prior maintenance check had mentioned were okay.) I really did begin to get frustrated. I asked for a refund of my break check to which Bianca told me she would have to talk to her manager about it. She was annoyed with me for asking. I reiterated multiple times throughout all of the problem solving exchanges that I was not blaming her and that I just didn’t understand why the same mechanic would issue conflicting reports. I don’t understand why she was so hostile. Additionally when taken to get a second opinion on the status of my vehicle it was noted that the tires they attempted to get me to replace, in order to maybe fix the sound, that started after the vehicle was dropped at Germain Nissan, did in fact not need replaced in the slightest. I am astounded by the lack of good faith in this experience. Bianca was hostile or annoyed throughout the entire experience. The mechanic who worked on my vehicle, both times, didn’t appropriately notice an issue with my car nor accurately identify it when it was presented. Seriously. None of the recommended services were the solution. I was asked to pay 2000$ in addition to the the 1300$ I had already paid to fix a problem. That started after going to this dealership, and wasn’t the solution. I’ve heard great things about the services this dealership and company provides but I leave this experience feeling incredibly disappointed. I hope it was a one-time bad day for Bianca and my mechanic and that they both feel better soon.

Friendly courteous helpful The whole experience was professionally handled and my wife and I at no time felt any pressure to purchase. The team at germain Nissan did a great job.

Fast and friendly. Got our work vehicle in and back out quickly. Would recommend them every time.

Top notch process leasing a new Pathfinder. I am out of state and inquired based on website ads. Received almost immediate follow-up. The communication flowed smoothly and frequently. I wasn't sure how difficult it would be as an out of state customer, so I contacted a couple local dealers who didn't want to help or their pricing was astronomical. Anahi was a pleasure to work with and made the process quite simple. Found a vehicle that met my requests. I even had the Pathfinder delivered to my home. Anahi even followed up to make sure I am enjoying my Pathfinder. Extremely happy with my lease.

I felt like a priority, which is rare when in a large location. I've always felt this way at Germain Nissan.

Always have treated myself and family very well I believe that they care about their customers

Mr. West was cordial, sent updates while I waited, and adjusted my bill after I presented a Nissan promo. Thank you!

Excellent....professional Keep me updated on my vehicle maintenance... Everything was completed with all the information....

Professional, courteous quick service. Any customer that is looking to purchase a vehicle from Germain Nissan would be welcomed with a professional healthy attitude that is looking to give you their best service and not waste your time.

Although I could not accomplish what I wanted to by getting my AC to work because the cost for an AC compressor was way too much. everything was explained to me. If there was a way I would have immediately had Greg now I remember his name place the order for me and schedule a comeback appointment. The main service agent was kind and trying to get me financing but I only qualified for $1200 and the cost of the service was 1700 +. I will with how things are going lately financially have to suffer through some of this summer if not all without air conditioning. Thank you to your team for their kindness.