Reviews
The dealership shows care and appreciation for the
The dealership shows care and appreciation for the customer. They took care of their customers. Great job
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Last service was excellent.
Last service was excellent. Wait time was about 1 hr. 5-6 hrs too long for husband’’s car.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
The best car dealership experience I've ever had!
The best car dealership experience I've ever had! Exceptional service, a welcoming atmosphere with the delightful smell of fresh popcorn, and an incredible team. Jason Girolami, my salesperson, was a true gem—Arlington Toyota is fortunate to have him. He made the entire process smooth and hassle-free, providing top-notch service with sincerity and a great personality. Ricardo in the finance department, along with Ali and Ibo—the amazing Turkish brothers—were all fantastic. I purchased a pre-owned pickup truck and couldn’t be happier. Highly recommend these guys without reservation!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Olivia Hand made my car shopping experience easier and
Olivia Hand made my car shopping experience easier and less nerve wracking. Her pleasant smile and willingness to help put me at ease and she answered all my questions. Juan Velez and Robert Park worked well with Olivia and me to make the purchase of the vehicle a bit smoother. Thank you Olivia!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service time was great even there was a large volume
The service time was great even there was a large volume of people coming in
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Took my truck in for repairs on time and notified me
Took my truck in for repairs on time and notified me when my truck was in service & text me when it was done ahead of time
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They really try to help customers, understand their needs
They really try to help customers, understand their needs and makes them feel important and offered water snacks due to the time it takes them to do their paper.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Landi paid attention to our needs from the beginning.
Landi paid attention to our needs from the beginning. No pressure just facts and figures. Chris his manager also gave us the same courtesy. He listened. Thanks again guys. Mohammed the F&I manager was very helpful with the grueling process of paperwork. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
BE AWARE, there is a non-negotiable $1885 fee added to
BE AWARE, there is a non-negotiable $1885 fee added to EVERY vehicle purchased at Arlington NEW or USED. Details of the fee are hidden in the disclosures at the bottom of their website. It is called a pre-delivery service charge". You may also see it as an "optional accessories" charge on your "out the door price" as I did. And VERY FEW of the "accessories" you pay for apply to USED vehicles. On top of that, there are additional dealer fees added to EVERY purchase. So if considering a USED car purchase listed at $17k like I did, my out the door price was almost $21k. If you don't like surprises, ask for an out the door price before you go to the dealership. They are proud to show you the "Arlington Discount" right up front but they hide the hidden "Arlington Charges" in small print at the bottom of the page.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Kevin and PD were extremely helpful in getting me a
Kevin and PD were extremely helpful in getting me a vehicle with all the options I wanted. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase