Reviews
2020 Fusion
Very organized and friendly. Jeff Wells was more than happy to figure out what the best way to go with pricing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sellerst75@yahoo.com
My experience was the best. The service guy Jordan really took good care of me. Ten ?????????? for Jordan. Great job, keep up the good work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ford Escape purchase
I had a good experience. They found me the car I wanted. At first I didn?t like their trade in offer for my car but eventually I got the price I wanted.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
sheilaandredelaporte@gmail.com
Jeff Well is great to work with in Amherst facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service Repair
When I take my vehicle to Autonation Ford Amherst, I have full confidence that it will be done right. Our service advisor Jason was very nice, friendly and extra helpful, he took the time to explain what the technician found and recommended the best solution, he ordered the parts, they installed them and we got the vehicle back good as new. I would recommend them to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil change
The visit was an oil change and tire rotation. It went as planned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Very pleased
I was very pleased with the service on my vehicle. Ryan kept me informed throughout. Service department is efficient in all areas. Pre-COVID I would wait in the waiting room, comfortable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Oil. Change
I have been coming to these guys for years, would never go anywhere else, they are the best each and everyone of them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Danielle, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.
A dealership without courtest!!
I had an appointment today to get a recall repair done at 1 PM at the Autonation on Rt 58 in Amherst Ohio. When I got there the place was dark and a note on the door stating closed due to power outage. They didn't even have the courtesy to call and let me know that they would be closed. I have bad arthritis and it hurts to get into my car an drive as well as the pain I have to endure when walking and standing. I knocked on doors to see if anyone was around to get someone attention to see if I needed to reschedule or what, but nobody responded. I finally left and came back home. We have had problems with this dealership before and this is the final straw. I will NEVER go back to that place again come xxxx or high water.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
New car
My salesman John was very helpful. Great job!!!!!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
