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AutoNation Ford Amherst

(1,106 reviews)
Visit AutoNation Ford Amherst
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–6:00pm
Sunday 11:00am–5:00pm
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 376-5090 (888) 376-5090
Used (888) 334-3124 (888) 334-3124
Service (866) 981-8972 (866) 981-8972

Reviews

(1,106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Amherst from DealerRater.

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2020 Fusion

Very organized and friendly. Jeff Wells was more than happy to figure out what the best way to go with pricing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sellerst75@yahoo.com

My experience was the best. The service guy Jordan really took good care of me. Ten ?????????? for Jordan. Great job, keep up the good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ford Escape purchase

I had a good experience. They found me the car I wanted. At first I didn?t like their trade in offer for my car but eventually I got the price I wanted.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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sheilaandredelaporte@gmail.com

Jeff Well is great to work with in Amherst facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service Repair

When I take my vehicle to Autonation Ford Amherst, I have full confidence that it will be done right. Our service advisor Jason was very nice, friendly and extra helpful, he took the time to explain what the technician found and recommended the best solution, he ordered the parts, they installed them and we got the vehicle back good as new. I would recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil change

The visit was an oil change and tire rotation. It went as planned.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Very pleased

I was very pleased with the service on my vehicle. Ryan kept me informed throughout. Service department is efficient in all areas. Pre-COVID I would wait in the waiting room, comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Oil. Change

I have been coming to these guys for years, would never go anywhere else, they are the best each and everyone of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Danielle, your comments keep us motivated and working hard for all our guests! Drive safe, and we'll see you on the road.

A dealership without courtest!!

I had an appointment today to get a recall repair done at 1 PM at the Autonation on Rt 58 in Amherst Ohio. When I got there the place was dark and a note on the door stating closed due to power outage. They didn't even have the courtesy to call and let me know that they would be closed. I have bad arthritis and it hurts to get into my car an drive as well as the pain I have to endure when walking and standing. I knocked on doors to see if anyone was around to get someone attention to see if I needed to reschedule or what, but nobody responded. I finally left and came back home. We have had problems with this dealership before and this is the final straw. I will NEVER go back to that place again come xxxx or high water.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New car

My salesman John was very helpful. Great job!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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