Reviews
Awesome experience with our salesman Valance Isaacs!
Today we purchased a used car for my son, from Coggin Honda Jacksonville. We had the best experience with our salesman Valance Isaacs. He was exceptionally knowledgable about the vehicles and took the time to show us the features of our 2011 Hyundai Sonata. His friendly, customer service oriented attitude made the buying experience a pleasure. There were no high pressure sales tactics, and he took the time to help us find the right vehicle for our needs - at a fair price. I will be sure to tell my friends and family to go see him first, if they are looking for a vehicle. Our experience with the finance manager was very easy, and pleasant. The Humes.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing to do business withCoggin Honda Jacksonville We know you have many choices when it comes to automotive service providers and we sincerely appreciate the fact that you have given us the opportunity to earn your business. We hope you enjoy many happy years of driving your 2011 Hyundai Sonata. Ryun Pavelick, General Manager
Never shop at this deal again
I have a perfect credit score of over 800. I leased a car from them not knowing about their reputation. 2 days later, I went back to the dealership trying to lease ANOTHER upgraded car. SERGIY who is the sales manager started to become highly unprofessional, extremely rude, acting as he is doing us a favor of leasing the car. He was unreasonable and difficult to deal with . He threatened to cancel my prior lease. He continued being difficult then started to ask for immigration papers and documents that no one will ask for especially I have been a citizen for over 20 years. I have a successful corporation and perfect credit score. I will never go back to Coggin Honda dealership at Atlantic Blvd nor would I recommend anyone to shop there.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Afif, I am very sorry to hear that you are disappointed with your recent experience in our dealership. We aim to conduct all business ethically and with the highest level of integrity so I am very concerned with your review. Please give me a call at 904-565-8803, at your earliest convenience so that I may discuss your experience in greater detail. I appreciate your business and look forward to speaking with you. Kristen Bass, Customer Care Director
Used vehicles untrustworthy
Everywhere I've ever purchased a used vehicle there was some sort of inspection process performed by the dealer's technicians prior to the vehicle hitting the lot. Apparently Coggin is the exception to the rule. I purchased a used vehicle from Coggin recently, only to find out there was a heavily corroded brake line that did not last a week post-purchase. Fortunately i am capable of making repairs myself, but one who is not would have been extremely unfortunate. The repair cost would have been substantial if made by a facility, and numerous other issues have been found since that would not have escaped an inspection by a trained technician. The safe bet would be to find a shop that invests the time to seperate possible trouble vehicles, or at least ensure they are worth selling. For such a large auto group, I find my experience unacceptable.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Awesome!!! Service Phone #855-921-3228
All of the Honda.com have the wrong phone number. Then I googled and found an item New Honda Dealership. I brought it up and found the correct phone number. The number on the Honda.com needs to be changed. That is why I put the phone number in the title of my review. This service center is awesome. I was hassled with another Honda service and was very frustrated. This service dept is friendly, positive and helpful. So so happy we found them. I do not work for them or just giving a good review. My review is honest and I am thrilled to have found them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing, Judy! Coggin Honda JAX has the best service technicians around and I take a lot of pride in their work. We appreciate your business and welcome any questions or concerns you may have in the future. Ryun Pavelick, General Manager
Outstanding Service
Thanks Joanna in helping me find the Honda Civic with the features that I was looking for. The Civic handled was outstanding on the road test.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the feedback, Freddyb. We strive to provide excellent service to our customers at Coggin Honda Jacksonville. Congrats on your Honda Civic. Ryun Pavelick, General Manager
very good dealer and very happy w
Very honest and once I was at the dealer, they were affirm w the deals when I arrived to the phone deal we had.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vincent, thank you for taking the time to leave us feedback. Ryun Pavelick, General Manager
Purchase of used car
I totally recommend this dealership. Its staff is welcoming and smiling, they make sure you feel comfortable. My saler was Roula Freiha, and she has done her job amazingly. She was able to give me the advice I was looking for. She even left me some time alone to think whether I should buy the car or not. She was not insistent at all which is a quality I seeked for a saler.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Charlotte, thank you for leaving this detailed feedback about your experience with Coggin Honda Jacksonville. You really made our day today. Ryun Pavelick, General Manager
5 star dealer
I came in to buy a car and everyone was very friendly, they answered all my questions. The staff is amazing! Best place ever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Val, thank you for your review of Coggin Honda Jacksonville. We appreciate your business and we look forward to assisting you in the future with your sales and service needs. Ryun Pavlicek, General Manager
Amazing Service, Extrememly helpful and friendly
I was helped yesterday my Jimmy, he was great, helpful and insightful in helping me pick out a good vehicle for my asking price. He let me test drive models and even drove me around the lot, seeing if i found something i liked. Kelly also helped and he was extremely polite and knowledgable, he even helped us out further by dropping our monthly price and even including a free protective cover and a resistall cleaning care kit. If anyone i know is in the market for used or new i will definitely be sending them to Coggin. Since this was my first actually financing a vehicle, i was a little unsure what to expect, however they made the process amazingly east and painless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Aaron, thank you for your review of Coggin Honda Jacksonville. We appreciate your business and we look forward to assisting you in the future with your sales and service needs. Ryun Pavlicek, General Manager
i like coggin honda
take a long on finace but the sales person Kelly its so goog with his product.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ferjon, thank you for your review of Coggin Honda Jacksonville. We appreciate your business and we look forward to assisting you in the future with your sales and service needs. Ryun Pavlicek, General Manager
