Reviews
Awesome experience!
Awesome experience. Brandon was extremely helpful and courteous. I visited 5 dealerships and AutoNation was the best. Good selection and financing options were explained to me in detail.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Leslie, thank you for your kind review; we are happy to pass along your comments to Brandon here at AutoNation Honda West Knoxville! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
LIfe's milestones
Our friends (truly, friends at this point) at Autonation Honda have seen our family through many milestones. Having kids (minivans!); new jobs (hybrids for commuting!); first teen drivers (HRV!); divorce (leasing during uncertainty....); teenage boys being boys (replacement vehicle for the HRV!). I've traded cars at Autonation Honda 11 times!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lela, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda West Knoxville! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
tndogmom@gmail.com
I loved the no haggle pricing and have already recommended the AutoNation buying experience to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Sherrie, it is great to read such wonderful comments about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
What now?
In response to a recall, my fuel pump was replaced last week. Now it is hard to start and I am on a trip and I am afraid of getting stranded.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maryann, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (865) 730-0012 to discuss what we can do to help.
Honda Civic maintenance
Excellent service done in a timely manner. I plan on using AutoNation Knoxville for all future maintenance.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient service
I started my buying process online. It took less than a day to secure financing and complete the process. I then traveled to the dealer to complete the process, and was in and out in less than an hour. Awesome experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Michael, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Terrible Service
Terrible service. Waited for one and half hours for a scheduled simple oil change. Finally I asked when they?d be done and was told they hadn?t even started. Never told me they?re running late or gave me an update. Last time forgot to reset maintenance alert. Just getting sloppy. Won?t be back.
- Customer service 1.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jim, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (865) 730-0012 to discuss what we can do to help.
Nice job
The service department did a great job on my ridgeline. No issue
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.
Honda CRV maintenance
Scheduled regular maintenance and was advised of next required checks so went ahead with that as well Was advised of price and time required. Pleasant waiting environment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carolyn, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Oil change/brake replacement
Had to get an oil change and brake pad replacement. The repair was quick and they kept me up to date while I was waiting. Great service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Austin, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!