Reviews
Write a review90 days and still waiting on a tag. Purchased the car no financing. Boy that seemed like a mistake. Still waiting on the title and tag and no help or support from the dealership. It’s very disappointed for BMW dealership. I made multiple calls trying to get someone help me with no results.We receiving letters from the state saying that the taxes were not paid on the vehicle we traded in . Ifyou’re purchasing a vehicle outright, be careful with Orr. FYI we do love the vehicle.
90 days and still waiting on a tag. Purchased the car no financing. Boy that seemed like a mistake. Still waiting on the title and tag and no help or support from the dealership. It’s very disappointed for BMW dealership. I made multiple calls trying to get someone help me with no results.We receiving letters from the state saying that the taxes were not paid on the vehicle we traded in . Ifyou’re purchasing a vehicle outright, be careful with Orr. FYI we do love the vehicle.
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- Overall experience
- 2.0
- Does recommend this dealer
- Shopped for a new car
Blane, I'm sorry to hear about the frustrating delay with your tag and title. We pride ourselves on providing timely assistance, so it's concerning to know that you've had difficulty getting support. If you'd like to discuss your visit further, please contact our Gregg Orr Auto Collection Customer Service Department at 903-223-4100. Thank you!
I recently purchased a new X6 BMW, traded in my 2023 M440 BMW. Johnny Fielder was great to work with, working tirelessly to get a deal that worked for both ORR BMW, and myself. Johnny spent as much time as necessary, going over EVERYTHING, about the operation of the car inside and out, answering all our questions, I highly recommend Johnny, he is knowledgeable , patient and willing to work hard. Justin Wells our service advisor, has been awesome to work with, helped us a great deal on our M440. Justin recommended Johnny Fielder when I asked which salesman I should talk to about a possible trade Justin Octavi, the finance manager, worked with us when we purchased the new X6, showing different warranties available above and beyond the standard BMW warranty. Orr BMW in Shreveport has a great team, sales, service and finance, we will not hesitater to recommend ORR BMW, because we are completely satisfied.
I recently purchased a new X6 BMW, traded in my 2023 M440 BMW. Johnny Fielder was great to work with, working tirelessly to get a deal that worked for both ORR BMW, and myself. Johnny spent as much time as necessary, going over EVERYTHING, about the operation of the car inside and out, answering all our questions, I highly recommend Johnny, he is knowledgeable , patient and willing to work hard. Justin Wells our service advisor, has been awesome to work with, helped us a great deal on our M440. Justin recommended Johnny Fielder when I asked which salesman I should talk to about a possible trade Justin Octavi, the finance manager, worked with us when we purchased the new X6, showing different warranties available above and beyond the standard BMW warranty. Orr BMW in Shreveport has a great team, sales, service and finance, we will not hesitater to recommend ORR BMW, because we are completely satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Bought my first dream car BMW X1 in July and it’s more than what I had expected of a car. My experience with BMW was awesome the salesman Johnny Fielder was very knowledgeable of what this car can do and made my visit wonderful. I would recommend this dealership & Johnny to anyone interested in buying a BMW ~ awesome 🚘 ❤️
Bought my first dream car BMW X1 in July and it’s more than what I had expected of a car. My experience with BMW was awesome the salesman Johnny Fielder was very knowledgeable of what this car can do and made my visit wonderful. I would recommend this dealership & Johnny to anyone interested in buying a BMW ~ awesome 🚘 ❤️
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Attentive reps. Very knowledgeable. Pleasant. Helpful. Humorous. Nothings perfect but mostly good outcomes. I always go there for help with my cars. I have owned several BMWs too. Just bought another.
Attentive reps. Very knowledgeable. Pleasant. Helpful. Humorous. Nothings perfect but mostly good outcomes. I always go there for help with my cars. I have owned several BMWs too. Just bought another.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Emily helped us buy the car I been wanting! Great experience I found the car I have been shopping for! So happy with my new ride
Emily helped us buy the car I been wanting! Great experience I found the car I have been shopping for! So happy with my new ride
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 4.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cris Lacarte was a very pleasant car salesman to work with. I went in to test drive a vehicle and he sold me a car within the hour. He was so knowledgeable of the vehicle, he walked me through everything I asked of him. He also showed me so much more. I would recommend him to anyone wanting to purchase a new vehicle. The dealership itself is great from the salesman, service, parts, and the finance manager. Thanks for your assistance on all that I received from all departments.
Cris Lacarte was a very pleasant car salesman to work with. I went in to test drive a vehicle and he sold me a car within the hour. He was so knowledgeable of the vehicle, he walked me through everything I asked of him. He also showed me so much more. I would recommend him to anyone wanting to purchase a new vehicle. The dealership itself is great from the salesman, service, parts, and the finance manager. Thanks for your assistance on all that I received from all departments.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We worked with Chris at ORR BMW. He was helpful but not pushy. He was friendly and knowledgeable about the vehicle we purchased. I would recommend Chris to friends & family.
We worked with Chris at ORR BMW. He was helpful but not pushy. He was friendly and knowledgeable about the vehicle we purchased. I would recommend Chris to friends & family.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
This is my second X5, and Gavin at ORR BMW Shreveport was the best , no rush no pressure he was extremely patient with me , recommend him to all my family and friends.
This is my second X5, and Gavin at ORR BMW Shreveport was the best , no rush no pressure he was extremely patient with me , recommend him to all my family and friends.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Went in to trade in my nissan and my guy gavin got me into a beautiful bmw. Couldnt be happier with the service i recieved.
Went in to trade in my nissan and my guy gavin got me into a beautiful bmw. Couldnt be happier with the service i recieved.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cristofer is a outstanding salesman . He is very knowledgeable of car features and their capabilities
Cristofer is a outstanding salesman . He is very knowledgeable of car features and their capabilities
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car