Orr BMW

Bought my first dream car BMW X1 in July and it’s more than what I had expected of a car. My experience with BMW was awesome the salesman Johnny Fielder was very knowledgeable of what this car can do and made my visit wonderful. I would recommend this dealership & Johnny to anyone interested in buying a BMW ~ awesome 🚘 ❤️

Emily helped us buy the car I been wanting! Great experience I found the car I have been shopping for! So happy with my new ride

This is my second X5, and Gavin at ORR BMW Shreveport was the best , no rush no pressure he was extremely patient with me , recommend him to all my family and friends.

Went in to trade in my nissan and my guy gavin got me into a beautiful bmw. Couldnt be happier with the service i recieved.

Horrible. Still waiting on answers why my brand new 430i 2022 is having brake issues. Was told that I have to deal with it due to it being normal. Brakes screech as loud as fireworks on the fourth of July or bombs from the Russian War. They are so arrogant, condescending, and patronizing. Asked how they could make it right. Once I told them, they pretty much stated nothing is guaranteed and suggested I take my vehicle to another dealership and trade it in. After letting me know that past customers have done the same. Pretty much confirming nothing would be done to fix the EXTREMELY LOUD BRAKE PROBLEM. FRANK IS THE WORST, MIGHT I ADD.

I have wanted a BMW for a long time. I am retiring and I am treating myself with a new 2022X5. I custom-ordered my dream car and I was treated extremely well by Joe Kendall. He’s awesome and very personable. Thanks Joe. Can’t wait for my car to arrive!

MY TITLE SAYS IT ALL WONDERFUL! I just want to thank you to the staff at Orr BMW for making my experience wonderful!! I'd suggest any of my friends and family go Orr BMW!

I bought my BMW X5 from BMW and love the vehicle and the whole team are awesome! I will be back to buy another from Orr BMW and team.

They have never even heard of customer service at this BMW dealership. I've owned BMWs for past 20 years and have lived all over the country. This is by far THE WORST BMW dealership I've encountered. They are inexperienced, unwilling to admit wrongdoings, and are void of any quality customer service. They make me consider purchasing a Mercedes.

This is my 2nd review. I have never witnessed such poor cuostomer service and incompetent people! I sent an email regarding service I needed on my BMW. I never got a response, so I called and spoke with Frank. He said he did did receive an email from me! Very interesting. I explained that I needed someone to meet me with my car at the airport in 2 days, service it, and return my car to airport in a week. He said no one could meet me at airport, so I drive my car to dealership which was 45 minutes out of my way. I reminded Frank that I needed my car returned to airport in one week. The day before I was to arrive back at airport, I called Frank and reminded him of time and place. To my surprise, no one was at airport with my car when I arrived. I phoned the dealership and witnessed again poor customer service. He forgot to send someone with my car! I waited 40 minutes, and my car was finally delivered.