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Orr BMW

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 9:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 9:00am–7:00pm
Tuesday 9:00am–7:00pm 9:00am–7:00pm
Wednesday 9:00am–7:00pm 9:00am–7:00pm
Thursday 9:00am–7:00pm 9:00am–7:00pm
Friday 9:00am–7:00pm 9:00am–7:00pm
Saturday 9:00am–6:00pm 9:00am–6:00pm
Sunday Closed Closed

Inventory

  • No photo available
    BMW Certified
    2022 BMW X6
    15,351 mi.
    $71,995
  • No photo available
    BMW Certified
    2022 BMW X5
    41,162 mi.
    $43,995
  • No photo available
    BMW Certified
    2023 BMW X5
    22,735 mi.
    $54,995
  • No photo available
    BMW Certified
    2024 BMW 330
    26,563 mi.
    $39,977
  • No photo available
    BMW Certified
    2022 BMW 228 Gran Coupe
    20,097 mi.
    $30,995
See all 20 vehicles from this dealership.

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (13 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Orr BMW from DealerRater.

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Bought my first dream car BMW X1 in July and it’s more

Bought my first dream car BMW X1 in July and it’s more than what I had expected of a car. My experience with BMW was awesome the salesman Johnny Fielder was very knowledgeable of what this car can do and made my visit wonderful. I would recommend this dealership & Johnny to anyone interested in buying a BMW ~ awesome 🚘 ❤️

Bought my first dream car BMW X1 in July and it’s more

Bought my first dream car BMW X1 in July and it’s more than what I had expected of a car. My experience with BMW was awesome the salesman Johnny Fielder was very knowledgeable of what this car can do and made my visit wonderful. I would recommend this dealership & Johnny to anyone interested in buying a BMW ~ awesome 🚘 ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience buying a car with Emily

Emily helped us buy the car I been wanting! Great experience I found the car I have been shopping for! So happy with my new ride

Great experience buying a car with Emily

Emily helped us buy the car I been wanting! Great experience I found the car I have been shopping for! So happy with my new ride

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Happy New X5 Owner

This is my second X5, and Gavin at ORR BMW Shreveport was the best , no rush no pressure he was extremely patient with me , recommend him to all my family and friends.

Happy New X5 Owner

This is my second X5, and Gavin at ORR BMW Shreveport was the best , no rush no pressure he was extremely patient with me , recommend him to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I love Orr BMW

Went in to trade in my nissan and my guy gavin got me into a beautiful bmw. Couldnt be happier with the service i recieved.

I love Orr BMW

Went in to trade in my nissan and my guy gavin got me into a beautiful bmw. Couldnt be happier with the service i recieved.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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You Bought It.. Now it's Your Problem.

Horrible. Still waiting on answers why my brand new 430i 2022 is having brake issues. Was told that I have to deal with it due to it being normal. Brakes screech as loud as fireworks on the fourth of July or bombs from the Russian War. They are so arrogant, condescending, and patronizing. Asked how they could make it right. Once I told them, they pretty much stated nothing is guaranteed and suggested I take my vehicle to another dealership and trade it in. After letting me know that past customers have done the same. Pretty much confirming nothing would be done to fix the EXTREMELY LOUD BRAKE PROBLEM. FRANK IS THE WORST, MIGHT I ADD.

You Bought It.. Now it's Your Problem.

Horrible. Still waiting on answers why my brand new 430i 2022 is having brake issues. Was told that I have to deal with it due to it being normal. Brakes screech as loud as fireworks on the fourth of July or bombs from the Russian War. They are so arrogant, condescending, and patronizing. Asked how they could make it right. Once I told them, they pretty much stated nothing is guaranteed and suggested I take my vehicle to another dealership and trade it in. After letting me know that past customers have done the same. Pretty much confirming nothing would be done to fix the EXTREMELY LOUD BRAKE PROBLEM. FRANK IS THE WORST, MIGHT I ADD.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Orr BMW is the Best!!

I have wanted a BMW for a long time. I am retiring and I am treating myself with a new 2022X5. I custom-ordered my dream car and I was treated extremely well by Joe Kendall. He’s awesome and very personable. Thanks Joe. Can’t wait for my car to arrive!

Orr BMW is the Best!!

I have wanted a BMW for a long time. I am retiring and I am treating myself with a new 2022X5. I custom-ordered my dream car and I was treated extremely well by Joe Kendall. He’s awesome and very personable. Thanks Joe. Can’t wait for my car to arrive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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WONDERFUL WONDERFUL!

MY TITLE SAYS IT ALL WONDERFUL! I just want to thank you to the staff at Orr BMW for making my experience wonderful!! I'd suggest any of my friends and family go Orr BMW!

WONDERFUL WONDERFUL!

MY TITLE SAYS IT ALL WONDERFUL! I just want to thank you to the staff at Orr BMW for making my experience wonderful!! I'd suggest any of my friends and family go Orr BMW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

I bought my BMW X5 from BMW and love the vehicle and the whole team are awesome! I will be back to buy another from Orr BMW and team.

Great Experience

I bought my BMW X5 from BMW and love the vehicle and the whole team are awesome! I will be back to buy another from Orr BMW and team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Avoid Orr and Frank in service

They have never even heard of customer service at this BMW dealership. I've owned BMWs for past 20 years and have lived all over the country. This is by far THE WORST BMW dealership I've encountered. They are inexperienced, unwilling to admit wrongdoings, and are void of any quality customer service. They make me consider purchasing a Mercedes.

Avoid Orr and Frank in service

They have never even heard of customer service at this BMW dealership. I've owned BMWs for past 20 years and have lived all over the country. This is by far THE WORST BMW dealership I've encountered. They are inexperienced, unwilling to admit wrongdoings, and are void of any quality customer service. They make me consider purchasing a Mercedes.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Terrible service

This is my 2nd review. I have never witnessed such poor cuostomer service and incompetent people! I sent an email regarding service I needed on my BMW. I never got a response, so I called and spoke with Frank. He said he did did receive an email from me! Very interesting. I explained that I needed someone to meet me with my car at the airport in 2 days, service it, and return my car to airport in a week. He said no one could meet me at airport, so I drive my car to dealership which was 45 minutes out of my way. I reminded Frank that I needed my car returned to airport in one week. The day before I was to arrive back at airport, I called Frank and reminded him of time and place. To my surprise, no one was at airport with my car when I arrived. I phoned the dealership and witnessed again poor customer service. He forgot to send someone with my car! I waited 40 minutes, and my car was finally delivered.

Terrible service

This is my 2nd review. I have never witnessed such poor cuostomer service and incompetent people! I sent an email regarding service I needed on my BMW. I never got a response, so I called and spoke with Frank. He said he did did receive an email from me! Very interesting. I explained that I needed someone to meet me with my car at the airport in 2 days, service it, and return my car to airport in a week. He said no one could meet me at airport, so I drive my car to dealership which was 45 minutes out of my way. I reminded Frank that I needed my car returned to airport in one week. The day before I was to arrive back at airport, I called Frank and reminded him of time and place. To my surprise, no one was at airport with my car when I arrived. I phoned the dealership and witnessed again poor customer service. He forgot to send someone with my car! I waited 40 minutes, and my car was finally delivered.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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See all 13 reviews