Meet Mike Rutherford

We have tried to work with them several times. They are awful. We have 2 open recalls that we can't seem to get them to fix. Twice we called and scheduled times and they promised we could have a loaner while they took time to do the recalls. When we showed up for the appointment they said they don't do loaners. But for some reason they keep promising them. They said a manager would contact us but they never did. Go figure. So this time we made arrangements for ourselves so we could leave the vehicle. Then they call us after we have left the vehicle saying your car is in great shape! It needs $3,000 in repairs though... and we can't do one of the recalls unless you do one of the repairs. The recall is a legitimate safety concern that is malfunctioning in our car, and they just want to make money off of us. Im not sure how or who to complain to but i would think that it would be mandatory for them to replace something that is malfunctioning and is a safety concern. These people are a joke

Honda Superstition Springs where I purchased my car in 2018 used to be excellent. I have all my servicing there as well. I went in last week with an appointment to have something that’s been recalled fixed. The person I was assigned to Gabbie, wasn’t there, they paged her twice then actually went in the back to get her, when she finally came to her work space, she rolled her eyes & asked why I was there, I showed her the paper for the recall, snatched it out of my hand & said it will take 3-4 hrs. I left & will go to Chandler for any further servicing, my next car (2-5yrs) will be a Toyota.

I worked with a total of 4 individuals. My credit was a bit skechy...but they made me feel like family, all of them. No pressure, just caring, and I appreciate it! Thank you Superstition Springs....Mike, Art, David and Mehdi! My email is tcampbell@aguafria.org, if you want to check if this is accurate!!!

Originally went in to fix a simple tint mistake that was never applied but paid for and to speak about finding a certain new car for my 90 year old; Veteran Great-Uncle and was ignored for over 20 minutes. I left and worked out another deal for a Jeep at a competitors dealership. Leaving there sastified I returned to Honda in the hopes of at the very least having the Paid for Tint Applied, was ignored and finally when I sought out mangnement I was passed off onto someone who could not help me. So I returned the following morning with the understanding it would be applied and we worked things out. I received what they claimed and swore to me was the finished product and I was wrong because it was simply "settling". They charged him $895 for Tint that was never applied and when it was it had more bubbles and debris trapped under it than I have ever seen. There is Human Hair trapped under some edges still. So I now must take a Fifth day away from work to handle this and make sure he is comfortable. I plan on going elsewhere for Any and all my Honda Needs.

HONDA OF SUPERSTITION SPRINGS SOLD MY DAUGHTER A CERTIFIED USED VEHICLE INFESTED WITH BED BUGS. She purchased the previously leased 2016 Honda Civic on Saturday, Jan. 12, 2019. The next day she went to an urgent care facility after waking up that morning with a serious rash. At urgent care they thought it might be scabies and prescribed treatment for that. The very next morning, Monday, she found a couple of bugs that she thought were too big to be bed bugs; one on the knee of her pants she discovered while driving the car, the other she found later inside the leg of her pants. Tuesday, Jan. 15, she noticed numerous bugs dispersed throughout the Civic; including one that had crawled onto her face and two which had crawled onto her arm (one of which she found and crushed in the presence of her supervisor, while explaining the situation). That morning she learned that what she had in her car was bed bugs. Of the many bugs she had seen that morning 2 were big – adults -- the rest were small – babies. Honda of Superstition Springs said they would take measures to deal with the problem, but would not take responsibility, alleging the car was clean and bug free when she bought it; implying that somehow she had transferred a bed bug infestation into the car. They pointed out items in the trunk placed there three days before. These items had been in the back of my van – a van which does not have bed bugs in it (and I do not have bed bug bites on me) – where they had been stored for three weeks. The items were originally in my daughter’s former car that was totaled in an accident (determined not to be her fault). That car was very well taken care of and did not have bed bugs. The insurance process with her previous car took more time than usual due to the holiday season: the accident happening Dec. 23 – two days before Christmas. Since the insurance company would no longer pay for the rental car (also not bug infested) after Jan. 11th and needing transportation rather quickly, she purchased the used Honda thinking that it fit her needs, both ran and looked like new. Now, not only did she have to deal with a bed bug infestation in a newly purchased vehicle, to add insult to injury, she was not allowed to return to work until both her house and car were certified bug free (with documentation). So when the dealer – who sold her the source of the problem – denies responsibility, it makes me, as the father, very angry. A bed bug infestation takes more than just a couple of days to occur – it could take a month and a half or more (eggs take a week or more to hatch). Bed bugs are fairly easy to kill if you can spot them: they “Squish” easily, soap and water will kill them and they cannot live long in extremely high heat – 120º F or above. What they are is extremely talented at hiding and remaining dormant and not feeding for months (adults up to a year). Although keeping things clean and shampooing upholstery and carpet are good preventative measures, the bugs park themselves in cracks and tiny spaces beyond the reach of these chemicals. And although cars are not their preferred habitat, they’ve been known to live in cars up to 6 months. And they prefer the dark, feeding mainly at night. So the explanation that makes the most sense is that when my daughter drove the car that Saturday night to visit friends, the period of dormancy without feeding officially came to an end. On Jan. 17, Honda of Superstition Springs said they would like to get her into a different car because they were “mortified” by her experience. She did get a moderate deal on a new Honda Civic, with the COSTCO savings program and a lower interest rate. It appears they gave her $1000 credit on the infested car, but did not give credit for the $9450 that we had put down 5 days before on that car. They were still not taking responsibility for the infested car (even though their denial clearly defies logic) and responded like they were the victims, now having an infested car that they couldn’t sell. So even with the deal, she is out thousands of dollars. In addition to the down payment, her loss includes $550 to treat the house on the following Friday, January 18th – the exterminator found no proof of any infestation but three adult bed bugs and one almost adult bug were found at various spots in the house on the 4th and 5th day after the car was purchased -- the result of bed bugs hitchhiking from the car to their preferred environment: the home. My daughter also had copays to urgent care, a dermatologist (who recognized bed bug bites), prescription creams and medications. The experience has been a financial and emotional drain and a real nightmare for my daughter, who is actually kind of a neat freak and has very little fondness for most bugs as it is. The persons at Honda of Superstition Springs we have dealt with are Mike Rutherford, general manager; David Hernandez, Aaron Hammer and Louis Vasquez. Do not do any business with this dealership. Period.

My sales representative Mike Lacey spent a good amount of time with myself and my father in finding the right price and the right vehicle that I was looking for which was the 2018 Honda accord. The transaction was a tad complex since I currently had a lease to add into the mix but with the help of Mike Rutherford and also the finance person David H. whom we had the pleasure of meeting we were able to make it happen. The attention to detail and the sense of urgency and asking open ended questions truly made me feel valued and I highly recommend Honda of Supersition to my family and to my friends. This is the fourth vehicle my family has purchased from Honda of superstition! I also have two small children and I appreciate them having a kids area for them to color read or watch a movie !

I would like to say that Superstition Springs Honda has been my go-to place to buy a car in the past 5 years. The salesman are friendly and helpful Finance managers are very informative and cooperative and the management team is very friendly and appreciate. This is my second new car from them and continue to buy again from them in the future. Thank you Superstition Springs Honda you're the best

Bought many Honda’s from Honda Superstiton Springs and always had a great Experience and will come back to do it again! Awesome Job 😊 the whole organization takes care of you! Starting with the Owner the General Manager all the Sales Mangers as well as the Finance and Sales Representatives. Thank you!

My experience dealing with Michael, Adrian, and Amir was very pleasant and quick. I love my new molten lava CRV EX! The ride is so nice!!

I’m not writing about the car or issues with the car. Repairs happen. What this review is about is the total lack of customer service within the service department. If you buy a Honda do not get it serviced here.