I truly think this is one of the best dealers around . I had Fernando and yoel helping me And they made Me feel really confortable during the entire... process . . Thank you guys
Thank you for your positive review and recommendation. We are so glad to know you felt comfortable throughout the process and were taken care of. Than...k you!
My wife and I had a great experience with Manny Patino at Ocean Mazda. Manny was very thorough and was very up-front with us in meeting our requests. ...If you want it done quickly and painlessly, go see him at Ocean Mazda.
Went shopping for a new car. The sales person Carlos Ruiz was very nice and took his time with us. We did not feel pressured and he was gracious when ...we said we needed extra time.
We had visited a number of other dealers looking for an SUV with a third row. We went to Hyundai, Honda and Mitsubishi. The Mitsubishi Outlander is an... SUV with a third row, but unless you are a baby, the third row is ridiculous. Frankly, that car shouldn't have a third row. That left the Honda Pilot and Hyundai Santa Fe and the CX-9. We liked all three, but the styling and look of the CX-9, plus all the standard features it has that are premium on Honda and Hyundai put it at the top of our list. So to Ocean Mazda we went. Manny Patino was our associate and he was great. He was patient with us, answered our questions, but answered them in a way that you could tell he knew what he was talking about, whereas with other, you can sort of get a sense that they are making things up. I never felt like that with Manny, so he's either a very good actor, or he really does know what he's talking about. Once we decided on the car, it was off to the back and forth buying process that is pretty much the same everywhere you go. You know, "let me check with the manager" deal. Frankly, when are car dealers going to learn that most people don't appreciate that part and would just really prefer if they got the absolutely lowest/best price the first time. But whatever, I can't knock Manny for that because it's not his fault and just a symptom of the entire industry. If I had to buy another car tomorrow, and it was a Mazda, I would see Manny no questions asked.
Honestly, It was an overall great experience. It was my first time going to this location and first time doing a car transaction on my own. Everyone w...ho attended us was great. Carlos Ruiz, our salesperson was absolutely fantastic!! His customer service was impeccable, took his time with us, gave us space and time to talk without rushing our decision and more than anything was honest and transparent¿ from the start. I would recommend¿ him to anyone who is going through this process!
I prearranged via the phone with Michael Armenteros for a 14,200 oil change for my CX-5. This initial call was amazingly great. Michael is a special... individual in this profession. I actually looked forward to having my car serviced. My appointment was today (2/14/2018)@ 11AM. Michael greeted me and immediately introduced me to Andy Wehmeyer, and detailed to him what we had discussed. Andy escorted me to the waiting area (a really comfortable and beautiful area with an immaculate eating feature). The rest rooms are immediately accessible. My car was ready by 12:30PM, with oil and filter change and tire rotation and balance completed, To top-off my happy visit, my car was washed and looking great! Thank you all! Mel Yusem
First and Last time we buy a car from this dealer, they will say anything to close the deal, from a soft pull that became 3 hard inquiries on your cre...dit up to over charges on warranties that we never asked for and they did not explain from the beginning of the deal. Even after we cancel all the extra charges the same day, It has taken 3 months to process our refund and to send the check to our bank (still waiting). Meanwhile we need to pay the extra interest for the remaining balance. Be aware of these professional lairs, deceiving financial people like Julio will take all your down payment almost $3.5K to apply it to extra warranties and services to get paid more in commission. He will tell you that if you cancel them your interest rate will go up which is false ask any lawyer. Delete review
Just unbelievable !!! The only reason I bought a car from these guys because they seemed reputable guys with good reviews and rating. I guess I was w...rong, NOBODY in this dealership is willing to lift a finger to resolve a problem. Bought a car from them 3 months ago, still waiting for my tags. They keep sending me temp tag for THREE months. Each time I call just endless hold on the phone and a new promise to get my tags next week. I regret spending money at this place, so frustrating. I have never had any WORSE experience buying a car, what a NIGHTMARE. All I need is simply get my tags....
The guy who sold me the car had much of an attitude when I told him i wanted to take some time to think about the purchase. I was a first time car buy...er and this was the first dealer ship I went to. When i said this he threw his hands in the air and flipped out on me. If it wasnt for me needing a new car so badly and having looked all over that day and not finding anything I never would have bought my car there. I would not recommend this dealership to anyone. Although since I have had the car the sales guy has been very helpful no one else in the dealership has been. I am satisfied with the car but the service is down right HORRIBLE! No calls back, no help, still having issues with them over a month later. I think they are entitled and rude here for absolutely no reason.
Everytime I visit Ocean Mazda, I leave feeling like family. The customer service is amazing and the vehicles are reliable. I have had no regrets.