Faulkner Honda

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

3.5
(625 reviews)
Visit Faulkner Honda
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–8:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–12:00pm
Sunday Closed Closed
New (717) 265-9120 (717) 265-9120
Used (717) 857-2525 (717) 857-2525
Service (717) 603-9074 (717) 603-9074

Inventory

See all 249 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2021.
Our goal is to exceed your expectations in a dealership. At Faulkner Honda our motto is "Family First" which is your assurance that each and every employee is here to meet your needs in a manner that really makes you feel like you are part of our Faulkner Family. We have established ourselves as a leader in providing the best in market pricing service and customer satisfaction!

Faulkner Honda is a proud member of the largest dealer group in Pennsylvania with over 80 years of automotive experience and we are still family owned!
Family First-"To Be Sure"

Service center

Phone number (717) 603-9074

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
7:30am–12:00pm
Sunday
Closed

Reviews

3.5
(625 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
1.0

THE MOST UNPROFESSIONAL CAR DEALERSHIP I HAVE EVER DEALT

THE MOST UNPROFESSIONAL CAR DEALERSHIP I HAVE EVER DEALT WITH. I ordered keys for my car in April of 2023 and did not receive them until February 2024! They never called me to say the keys had arrived. I had to continuously call them for 10 months. Then when I arrived to pick up the keys, THEY WERE NOT EVEN CUT YET!! Seriously, after 10 months! The staff is always friendly, but totally UNPROFESSIONAL, and they could care less about any inconvenience they cause you because they're all too busy talking to each other to notice. After waiting for 10 MONTHS to receive my keys, they had to "check to see" if someone could program them for me, AND they had the audacity to try to charge me to have them programmed! The service manger Scott Stewart was laughing at the situation, then he raised his voice to try to shut me up so other customers wouldn't hear my complaint. He said he was "doing me a favor" by waiving the fee and I should be thankful that he was "being nice". Umm ok. I don't care if I have to go to THE MOON to find a different Honda dealership, I'm not coming back to this one, they're horrible.

1.0

THE MOST UNPROFESSIONAL CAR DEALERSHIP I HAVE EVER DEALT

THE MOST UNPROFESSIONAL CAR DEALERSHIP I HAVE EVER DEALT WITH. I ordered keys for my car in April of 2023 and did not receive them until February 2024! They never called me to say the keys had arrived. I had to continuously call them for 10 months. Then when I arrived to pick up the keys, THEY WERE NOT EVEN CUT YET!! Seriously, after 10 months! The staff is always friendly, but totally UNPROFESSIONAL, and they could care less about any inconvenience they cause you because they're all too busy talking to each other to notice. After waiting for 10 MONTHS to receive my keys, they had to "check to see" if someone could program them for me, AND they had the audacity to try to charge me to have them programmed! The service manger Scott Stewart was laughing at the situation, then he raised his voice to try to shut me up so other customers wouldn't hear my complaint. He said he was "doing me a favor" by waiving the fee and I should be thankful that he was "being nice". Umm ok. I don't care if I have to go to THE MOON to find a different Honda dealership, I'm not coming back to this one, they're horrible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Sales woman from next-door Toyota handled our case and

Sales woman from next-door Toyota handled our case and was excellent The sales people at Honda were very impatient with us when we had follow up questions the next day

5.0

Sales woman from next-door Toyota handled our case and

Sales woman from next-door Toyota handled our case and was excellent The sales people at Honda were very impatient with us when we had follow up questions the next day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Consumer response

Ok

Show full review
1.0

They refused to honor the purchase price.

They refused to honor the purchase price. They failed to honor trade in amount. They neglected to return deposit after purchase.

1.0

They refused to honor the purchase price.

They refused to honor the purchase price. They failed to honor trade in amount. They neglected to return deposit after purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
1.0

🤔 Makes no Sense.

-*So I put a deposit on a new vehicle. After 9 months of waiting for they did not apply the deposit to the car purchase. Months later deposit is still not returned.

1.0

🤔 Makes no Sense.

-*So I put a deposit on a new vehicle. After 9 months of waiting for they did not apply the deposit to the car purchase. Months later deposit is still not returned.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Hi Sheetz, we are so disappointed to learn of this situation you have described. Please reach out to our Business Communication Manager, Patti Della Vecchia, at (717) 756-6035 and we will do our best to make this better. We hope to hear from you soon.

Show full review
5.0

We had a pleasant experince buying our car at Faulkner

We had a pleasant experince buying our car at Faulkner Honda. Billy, Jarrett and the lady who provided the notary service were very friendly and proffessional. Thank you!

5.0

We had a pleasant experince buying our car at Faulkner

We had a pleasant experince buying our car at Faulkner Honda. Billy, Jarrett and the lady who provided the notary service were very friendly and proffessional. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review
1.0

Worst service possible!

This place is a joke! When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage to basically the entire left half of the car’s panels. It took them over a month to get me in just for a 30 second appointment where they took some pictures and I filled out a couple of forms. While at said appointment, the guy who was working with me started giving all kinds of wrong information that they refused to honor. If your trusted employee tells me something, I expect it to be true, not just running your mouth. Fast forward another month or so and I drop off the car the evening before. I double checked with both my insurance and their office that it was okay and was very clear about dropping the car off, I signed the envelope and left my keys in the box. Next day I’m checking my emails in the evening to find that they won’t work on my car unless a form is signed in person. I couldn’t do that, nor could I borrow a car for any longer and therefore had to reschedule. Jump to this week, I never got confirmation calls like before, so I called them myself. The lady at the desk couldn’t find my appointment, transferred me to the manager who said the parts are in and that it’s ready to be worked on. I had mentioned about what time to expect picking it up the next day, when he told me, no, it’s a 3-4 day project. Thanks for the heads up, no one told me how long it would take when going over forms. Now I have to find a last minute rental (btw don’t use enterprise). When I go to drop it off, with that dang form from before, they tell me it’ll be done around Monday or Tuesday the following week. Excuse me? The manager told me only three or four days! There’s no communication with them, not from management, not from their office staff, not from the in-house adjusters. You’d think after how badly they screwed me the first time that they’d go out of their way to help me, but alas their customer service is terrible. I don’t feel like a part of their “family” that they like to portray when going through the buying process at all. With all this said they’re losing my business, four cars in eight years; my parents business, 12 cars across 15-20 years, and just about every one of the friends and extended family I’ve spoken to about the subject. Don’t buy here, and definitely don’t get work done here either. -N Linn

1.0

Worst service possible!

This place is a joke! When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage to basically the entire left half of the car’s panels. It took them over a month to get me in just for a 30 second appointment where they took some pictures and I filled out a couple of forms. While at said appointment, the guy who was working with me started giving all kinds of wrong information that they refused to honor. If your trusted employee tells me something, I expect it to be true, not just running your mouth. Fast forward another month or so and I drop off the car the evening before. I double checked with both my insurance and their office that it was okay and was very clear about dropping the car off, I signed the envelope and left my keys in the box. Next day I’m checking my emails in the evening to find that they won’t work on my car unless a form is signed in person. I couldn’t do that, nor could I borrow a car for any longer and therefore had to reschedule. Jump to this week, I never got confirmation calls like before, so I called them myself. The lady at the desk couldn’t find my appointment, transferred me to the manager who said the parts are in and that it’s ready to be worked on. I had mentioned about what time to expect picking it up the next day, when he told me, no, it’s a 3-4 day project. Thanks for the heads up, no one told me how long it would take when going over forms. Now I have to find a last minute rental (btw don’t use enterprise). When I go to drop it off, with that dang form from before, they tell me it’ll be done around Monday or Tuesday the following week. Excuse me? The manager told me only three or four days! There’s no communication with them, not from management, not from their office staff, not from the in-house adjusters. You’d think after how badly they screwed me the first time that they’d go out of their way to help me, but alas their customer service is terrible. I don’t feel like a part of their “family” that they like to portray when going through the buying process at all. With all this said they’re losing my business, four cars in eight years; my parents business, 12 cars across 15-20 years, and just about every one of the friends and extended family I’ve spoken to about the subject. Don’t buy here, and definitely don’t get work done here either. -N Linn

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Nlinn, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out our Business Communication Manager, Patti DellaVecchia, at (717) 756-6035 and we will work with you personally in rectifying the issues you experienced.

Show full review
1.0

This place is a joke!

This place is a joke! When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage to basically the entire left half of the car’s panels. It took them over a month to get me in just for a 30 second appointment where they took some pictures and I filled out a couple of forms. While at said appointment, the guy who was working with me started giving all kinds of wrong information that they refused to honor. If your trusted employee tells me something, I expect it to be true, not just running your mouth. Fast forward another month or so and I drop off the car the evening before. I double checked with both my insurance and their office that it was okay and was very clear about dropping the car off, I signed the envelope and left my keys in the box. Next day I’m checking my emails in the evening to find that they won’t work on my car unless a form is signed in person. I couldn’t do that, nor could I borrow a car for any longer and therefore had to reschedule. Jump to this week, I never got confirmation calls like before, so I called them myself. The lady at the desk couldn’t find my appointment, transferred me to the manager who said the parts are in and that it’s ready to be worked on. I had mentioned about what time to expect picking it up the next day, when he told me, no, it’s a 3-4 day project. Thanks for the heads up, no one told me how long it would take when going over forms. Now I have to find a last minute rental (btw don’t use enterprise). When I go to drop it off, with that dang form from before, they tell me it’ll be done around Monday or Tuesday the following week. Excuse me? The manager told me only three or four days! There’s no communication with them, not from management, not from their office staff, not from the in-house adjusters. You’d think after how badly they screwed me the first time that they’d go out of their way to help me, but alas their customer service is terrible. I don’t feel like a part of their “family” that they like to portray when going through the buying process at all. With all this said they’re losing my business, four cars in eight years; my parents business, 12 cars across 15-20 years, and just about every one of the friends and extended family I’ve spoken to about the subject. Don’t buy here, and definitely don’t get work done here either. -N Linn

1.0

This place is a joke!

This place is a joke! When my lease ends I’m not sure I’m going to stay with Honda, or the Faulkner family for that matter. A deer hit me back in June and did some damage to basically the entire left half of the car’s panels. It took them over a month to get me in just for a 30 second appointment where they took some pictures and I filled out a couple of forms. While at said appointment, the guy who was working with me started giving all kinds of wrong information that they refused to honor. If your trusted employee tells me something, I expect it to be true, not just running your mouth. Fast forward another month or so and I drop off the car the evening before. I double checked with both my insurance and their office that it was okay and was very clear about dropping the car off, I signed the envelope and left my keys in the box. Next day I’m checking my emails in the evening to find that they won’t work on my car unless a form is signed in person. I couldn’t do that, nor could I borrow a car for any longer and therefore had to reschedule. Jump to this week, I never got confirmation calls like before, so I called them myself. The lady at the desk couldn’t find my appointment, transferred me to the manager who said the parts are in and that it’s ready to be worked on. I had mentioned about what time to expect picking it up the next day, when he told me, no, it’s a 3-4 day project. Thanks for the heads up, no one told me how long it would take when going over forms. Now I have to find a last minute rental (btw don’t use enterprise). When I go to drop it off, with that dang form from before, they tell me it’ll be done around Monday or Tuesday the following week. Excuse me? The manager told me only three or four days! There’s no communication with them, not from management, not from their office staff, not from the in-house adjusters. You’d think after how badly they screwed me the first time that they’d go out of their way to help me, but alas their customer service is terrible. I don’t feel like a part of their “family” that they like to portray when going through the buying process at all. With all this said they’re losing my business, four cars in eight years; my parents business, 12 cars across 15-20 years, and just about every one of the friends and extended family I’ve spoken to about the subject. Don’t buy here, and definitely don’t get work done here either. -N Linn

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
4.0

cash is king

Jon Mendez (sales consultant) was a person whose core values aligned with mine. This was made quite clear in conversation that had nothing to do with car buying and that is how I knew that I selected the right individual in helping me to make a major purchase. I was not familiar with Honda and Jon educated me with information which included history and value. I can conclude that his product knowledge and his step by step instructions on how everything operates made my learning experience easy. I know I can pick up a phone and call Jon and he will never be too busy to help. So Jon gets a 10 out of 10. Now I cannot say this about Dan Fry (finance director). Mr Fry reached out via phone after the sale about an insurance error. He was told that the mix had to have been on Faulkners part, my insurance has been the same forever. I did leave a message later for clarification to his voice mail. After 9 hours he had never called back with confirmation on the issue. Mr Fry gets a 0 out of 10 for being unresponsive. Jerrett Dehart (business manager) a nice YOUNG man who has a job to do but needs to know that NO means NO. Trying to upsell warranties on an already good product makes no sense. The price tag quoted was ridiculous ($4100.00) and then to add it to the sale and charge tax. I was paying cash for my car did it never occur to him that just maybe I would keep my $4100.00 in my account and earn interest and in not yours. The epic fail was when he had the wrong title and signed it and I caught the mistake. I give Jerrett a 6 out of 10 for just trying to do his job. In conclusion I will give the car detailers a 100 out of a 100. They are the real heros of the story. The car was spotless.

4.0

cash is king

Jon Mendez (sales consultant) was a person whose core values aligned with mine. This was made quite clear in conversation that had nothing to do with car buying and that is how I knew that I selected the right individual in helping me to make a major purchase. I was not familiar with Honda and Jon educated me with information which included history and value. I can conclude that his product knowledge and his step by step instructions on how everything operates made my learning experience easy. I know I can pick up a phone and call Jon and he will never be too busy to help. So Jon gets a 10 out of 10. Now I cannot say this about Dan Fry (finance director). Mr Fry reached out via phone after the sale about an insurance error. He was told that the mix had to have been on Faulkners part, my insurance has been the same forever. I did leave a message later for clarification to his voice mail. After 9 hours he had never called back with confirmation on the issue. Mr Fry gets a 0 out of 10 for being unresponsive. Jerrett Dehart (business manager) a nice YOUNG man who has a job to do but needs to know that NO means NO. Trying to upsell warranties on an already good product makes no sense. The price tag quoted was ridiculous ($4100.00) and then to add it to the sale and charge tax. I was paying cash for my car did it never occur to him that just maybe I would keep my $4100.00 in my account and earn interest and in not yours. The epic fail was when he had the wrong title and signed it and I caught the mistake. I give Jerrett a 6 out of 10 for just trying to do his job. In conclusion I will give the car detailers a 100 out of a 100. They are the real heros of the story. The car was spotless.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hello Lacey, we appreciate you taking the time to leave us this feedback. Please let us know if you have any additional questions about services you received and thank you again for choosing Faulkner Honda Harrisburg!

Show full review
5.0

Mr. Jonathan One of the Best Salesman will go above

Mr. Jonathan One of the Best Salesman will go above beyond for you to get you amazing deal if you ever need help Mrs. PATTI will also go above beyond to make sure you continue to have best experience Mr. PERRY the president will also reach out Make sure his team does best to make sure you have best experience ever faulkner honda will go above beyond this is my 2nd vehicle with them Ed Abrams

5.0

Mr. Jonathan One of the Best Salesman will go above

Mr. Jonathan One of the Best Salesman will go above beyond for you to get you amazing deal if you ever need help Mrs. PATTI will also go above beyond to make sure you continue to have best experience Mr. PERRY the president will also reach out Make sure his team does best to make sure you have best experience ever faulkner honda will go above beyond this is my 2nd vehicle with them Ed Abrams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

best dealership

Mr. Jonathan One of the Best Salesman will go above beyond for you to get you amazing deal if you ever need help Mrs. PATTI will also go above beyond to make sure you continue to have best experience Mr. PERRY the president will also reach out Make sure his team does best to make sure you have best experience ever faulkner honda will go above beyond this is my 2nd vehicle with them Ed Abrams

5.0

best dealership

Mr. Jonathan One of the Best Salesman will go above beyond for you to get you amazing deal if you ever need help Mrs. PATTI will also go above beyond to make sure you continue to have best experience Mr. PERRY the president will also reach out Make sure his team does best to make sure you have best experience ever faulkner honda will go above beyond this is my 2nd vehicle with them Ed Abrams

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Ed, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Show full review
See all 625 reviews