Reviews
Overall a poor experience! Saleslady was the only saving grace. She was kind and showed my wife and myself the vehicle we requested and provided solid information on the vehicle as we took turns test driving. Upon returning to discuss numbers the finance manager was unwilling to budge a single dollar even though the vehicle would require maintenance within the first year to be properly maintained! Car price was way above KBB and their inability to discuss adjusting the price to match other local dealers or KBB was laughable. Ultimately we bought a newer car with lower miles for less than Faulkner Honda was listing their vehicle at. Would not recommend purchasing a vehicle from this auto group, obviously unless you enjoy paying over KBB/Fair Market for your pre-owned vehicles!
Overall a poor experience! Saleslady was the only saving grace. She was kind and showed my wife and myself the vehicle we requested and provided solid information on the vehicle as we took turns test driving. Upon returning to discuss numbers the finance manager was unwilling to budge a single dollar even though the vehicle would require maintenance within the first year to be properly maintained! Car price was way above KBB and their inability to discuss adjusting the price to match other local dealers or KBB was laughable. Ultimately we bought a newer car with lower miles for less than Faulkner Honda was listing their vehicle at. Would not recommend purchasing a vehicle from this auto group, obviously unless you enjoy paying over KBB/Fair Market for your pre-owned vehicles!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Faulkner Honda has been the best car dealership I have ever dealt with. Kind, helpful and just very good and knowledgeable. I thank Kris Uselton and Hasan Alic for all of their help with my new car. Faulkner Honda goes above and beyond to help customers.
Faulkner Honda has been the best car dealership I have ever dealt with. Kind, helpful and just very good and knowledgeable. I thank Kris Uselton and Hasan Alic for all of their help with my new car. Faulkner Honda goes above and beyond to help customers.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Alex is amazing as usual. This is now the 10th vehicle we’ve purchased from him. He never fails us.
Alex is amazing as usual. This is now the 10th vehicle we’ve purchased from him. He never fails us.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Steve was delightful to work thru the negotiations with us. Donnelly was simply fabulous and made the paperwork a breeze. Alan is sincere and I was so happy he introduced himself to me personally! I've had other dealership staff (not Faulkner) treat me with indifference as a female. I've always been more than satisfied with your entire team fro sales to service over the years. Thank you!
Steve was delightful to work thru the negotiations with us. Donnelly was simply fabulous and made the paperwork a breeze. Alan is sincere and I was so happy he introduced himself to me personally! I've had other dealership staff (not Faulkner) treat me with indifference as a female. I've always been more than satisfied with your entire team fro sales to service over the years. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Everything was done very efficiently. Everything was explained and I?m very happy with the service. and Ray Gonzalez was especially helpful in explaining everything.
Everything was done very efficiently. Everything was explained and I?m very happy with the service. and Ray Gonzalez was especially helpful in explaining everything.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.
Great experience and was well taken care of by all. Was very fast and efficient and met all of my needs. Alex was great. Would recommend Faulkner Honda to all.
Great experience and was well taken care of by all. Was very fast and efficient and met all of my needs. Alex was great. Would recommend Faulkner Honda to all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brian, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.
Always great service great great great great great great great great great great great service.
Always great service great great great great great great great great great great great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I took my car in because the check engine light was on and the temperature was also strange (cold when driving fast--on the highway, and normal when driving slower--in town and stopping at traffic lights). The technician would not find anything wrong so he reset everything and told me to drive around over the next two weeks (about 100 miles) so they could be sure everything was fine before they did the state inspection, which I had wanted to get done today too. I will go back in two weeks to get that done. If the check engine light comes back on. I will take the car back to get rechecked as soon as possible.
I took my car in because the check engine light was on and the temperature was also strange (cold when driving fast--on the highway, and normal when driving slower--in town and stopping at traffic lights). The technician would not find anything wrong so he reset everything and told me to drive around over the next two weeks (about 100 miles) so they could be sure everything was fine before they did the state inspection, which I had wanted to get done today too. I will go back in two weeks to get that done. If the check engine light comes back on. I will take the car back to get rechecked as soon as possible.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone was helpful and friendly and very easy to work with makes me want to bye another car in the future
Everyone was helpful and friendly and very easy to work with makes me want to bye another car in the future
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Every time I go into the service department Ray is very helpful. He always demonstrates excellent customer service. Ray is excellent at his job. He demonstrates excellent work ethic and is very knowledgeable. Excellent work, Ray
Every time I go into the service department Ray is very helpful. He always demonstrates excellent customer service. Ray is excellent at his job. He demonstrates excellent work ethic and is very knowledgeable. Excellent work, Ray
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Celeste, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!