Reviews
Ellen the service advisor is always informative and very
Ellen the service advisor is always informative and very friendly! This dealership outside of an oil change makes you leave your vehicle and no clue when you will get it back. Even while under warranty
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!
Great customer service and friendly people !
Great customer service and friendly people ! I will use their service department again. They kept me informed on the status of my vehicle throughout the process.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent sales staff.
Excellent sales staff. Unquestionably the best interaction in Pcola. Shout out to Rico and Chris
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.
Ellen was very helpful .
Ellen was very helpful . Our appointment was honored. The service was quick. Our past experience with other service people was equally positive.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great staff dropped off day before and all work was done
Great staff dropped off day before and all work was done day it was dropped off
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Professional & knowledgable concerning vehicles!
Professional & knowledgable concerning vehicles!! showed lots patience working with me!! Appeared genuinelyconcerned that I got the deal I wanted!!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Excellent service given by Robin.
Excellent service given by Robin.All staff was courteous and helpful. My husband knew Robin and appreciated her when he bought his Ford truck.That is why we returned for Ford Bronco Sport.Robin is very professional and at the same time makes you feel like family.Highly recommend World Ford and appreciated the great vehicle we got at a good price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at World Ford Pensacola! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
My a/c was not blowing cold.
My a/c was not blowing cold. My mileage was 35800 and my vehicle was almost 3 years old. I went online as directed on Nov 30 and first appointment was Dec 10 .i was told evaporator core needed replacement. I was then told that even though my mileage was ok Dec 4 warranty expired. Dealer said Ford agreed to pay 1650 of 2361. Dealer blames Ford which blames dealer . should be covered under warranty.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Nate Cartwright General Manager World Ford PENSACOLA n.cartwright@worldford.com
My a/c was not blowing cold.
My a/c was not blowing cold. My vehicle had 35800 miles and was almost 3 years old.i went online as directed on Nov 30 first appointment was Dec 10. Needed evaporator core. Mileage was ok but was told warranty expired Dec 4. Ford paid 1650 of 2361. I paid the rest. Dealer blames Ford who blames dealer. Neither will tell me how bill split was calculated. Should have been covered under warranty.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Nate Cartwright General Manager n.cartwright@worldford.com
Advisor was helpful, service didn't take long, and the
Advisor was helpful, service didn't take long, and the use of videos by the mechanic that showed what they did was very informational.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi David, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!