Reviews
Service
Please after service check the tire pressure low light always show up after service, I need to come back again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for this great review. Have a wonderful day and feel free to stop by and see us anytime!
Great service once I got my car checked in
Seems to always take forever to get checked in. Even with an appointment. Once checked in they do a great job. My Service Adviser, Eric Tom, was great. Very friendly and explained what was needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us this feedback, Gary. Reviews like this help us to make the necessary changes to provide you and our other customers with a better, more efficient experience in the future. Thank you, again, and have a great day.
Great customer service
Staff was very friendly and attentive. Went in for a recall on my 2017 Honda Accord. Made an appointment and was met and taken care of in a matter of minutes. Xavier was very helpful and took care of other needs I had on my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rosalio Lara, thank you for your kind review; we are happy to pass along your comments to the team here at Honda of Serramonte! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nice Services
This business has very good services. I special thanks Wing Zhan, Yang Wang and Kike(?), they were very friendly! Wing is good sales man, he indro all the details of the new car, finally I bought the Honda Pilot 2019.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cosmetic issue
Hassle free on buying cars on them but service is not so good. Bought my Honda odyssey here but got cosmetic issues like popping sound on the sliding door and deep scratch on floor panel. Service advisor is accommodating but trouble on ordering parts. We live at Napa so we have to drive a couple of times to have it check, have an appointment and unfortunately now have to go back again to install the right floor panel. We had our van car washed for the first time then I'm seeing faded paint on the back side of it. Honda Corporation, I need your attention on this.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
That's certainly not the sort of experience we like to hear about. We want to earn your business and trust again, so please let us make this right. If you would like to discuss your experience further, please reach out to us at the store.
Excellent services !
Excellent services. I brought my car for recall service and Bobbie was the one that help me. Bobbie was really nice !. I would recommend everyone comes to Honda Serramonte for services.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Highly recommended
Sericed my Honda fuel cell for a recall and everyone was very friendly, professional amd informative. They gave me a rental fir the dsy and fi NJ ished my car in half of the estimated time. No car wash, but after my horrific time up the street at Ford, this Honda service center (and especially Eric Tom) are amazing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Excellent customer service!
I loved being able to communicate by text to discuss details and negotiate a price. They made it very easy! Unfortunately the car I was interested in was sold before I could get there and finalize the deal. However when I’m in the market again I will definitely go to Honda of Serramonte first.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We sincerely thank you for the positive review, and look forward to seeing you again soon!
Feel good
The service is very good and professional, and the inspection report is detailed. There is no push to buy services that are not currently needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yun, thank you for your kind review; we are happy to pass along your comments to the team here at Honda of Serramonte!
Marcin made the leasing experience worthwhile
Leased my new Honda Clarity Plug-in Hybrid with Marcin. Marcin was patient and helpful, stayed beyond the closing time to get deal signed and was cheerful throughout process. Will work with him again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!