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Honda of Serramonte

(2,457 reviews)
Visit Honda of Serramonte
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday 10:00am–7:00pm Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (650) 763-8201 (650) 763-8201
Used (650) 288-1087 (650) 288-1087
Service (888) 474-0370 (888) 474-0370

Reviews

(2,457 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Clean and convenient area.

Clean and convenient area. Well staffed and I think they do a good job of personalizing your experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jeff was awesome - very friendly, helpful and

Jeff was awesome - very friendly, helpful and knowledgeable. Made us feel comfortable, would highly recommend him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly and helpful and they always give you advice

Very friendly and helpful and they always give you advice for first time buyer . They will always give you the best options

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Buying at serramonte Honda

This dealership is the best specially their sales people they won?t hustle you or pressure you for buying they will make sure that you will get the right car for you specially Giann Carlo the sales rep his very friendly and knowledgeable he will go above and beyond to get you the best deal thank you Giann

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so pleased you enjoyed your visit with us! If you have any further questions, please give us a call. We're always happy to help!

Happy Customer

Friendly and knowledgeable sales women. Thank you Ela. Sales manger was pushy though unfortunately.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

New car purchase

Salesman, the Sales Manager, Finance Manager were patient with me, and helped me understand the buying process of my first new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Great experience all around, outstanding customer service

Great experience all around, outstanding customer service too. It's straightforward too as the deal concluded within a week

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy Process

Used the Costco Auto buying program and I couldn't have been happier about the process. Thomas and Simon were great and informative to work with. Very satisfied customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

We had a very positive experience at Honda Serramonte.

We had a very positive experience at Honda Serramonte. We were pleasantly greeted by Jeff. He was helpful, efficient and we leased a Honda CRV. Jeff worked with us in getting us what we wanted and providing a good deal. We also traded in our 2014 CRV. Matt in finance was also pleasant and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

I love my new Honda CRV! Thank you for making our experience a pleasant one. Thank you Jeff for all the help and following up with educating me on all the bells and whistles. I appreciate your patience. Thank you Matt for efficiently guiding us through the finance paperwork with speed and humor.

I took BART today (a Tuesday) from the East Bay, an hour

I took BART today (a Tuesday) from the East Bay, an hour and a half total one way, to test drive a used car I was told by Thomas in the morning would be available to drive, and it was in the body shop ... the same car that Thomas told me the week prior would be available on the previous Friday. The star I gave them is for their very transparent and informative website.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Marianna, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (855) 983-9852 so we can make your experience a positive one.