Reviews
Recently, I was in market for a car as a first-time car
Recently, I was in market for a car as a first-time car buyer. Audi Charlotte went above and beyond to help me get approved for a car in my price range that I wanted. They had everything in place to make sure I walked away happy! The GM of this store made it happen… And I am beyond grateful!
Recently, I was in market for a car as a first-time car
Recently, I was in market for a car as a first-time car buyer. Audi Charlotte went above and beyond to help me get approved for a car in my price range that I wanted. They had everything in place to make sure I walked away happy! The GM of this store made it happen… And I am beyond grateful!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is exactly how a dealership purchase experience should be, Tiffany! Thank you so very much for the 5 star rating and extremely kind words about your interactions with our team. I will be sure to congratulate all involved for a job well done. Please let me know if I can ever be of assistance in the future & welcome to our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager
I am writing to express my disappointment with the
I am writing to express my disappointment with the service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and premium service, but my recent experience has been far from satisfactory. My Audi Q7 was towed by Audi Road Assistance to Audi Charlotte due to an Electrical Malfunction that completely stopped the vehicle. However, I was informed that it would take three weeks just to review the vehicle because the dealership does not have sufficient staff to handle the workload. This delay is both unreasonable and unacceptable, particularly for a brand that prides itself on luxury and customer care. Is most incredible thing is that the Service Manager said regarding the 3 weeks “you can go ahead and came and pick it up” knowing that the car does not work. A delay of this magnitude not only leaves me without reliable transportation but also undermines my confidence in Audi’s ability to support its customers. I respectfully request that Audi USA intervene to expedite the review and repair process for my vehicle. Additionally, I believe it would be appropriate to address the staffing issue at Audi Charlotte to prevent such delays from impacting other customers in the future.
I am writing to express my disappointment with the
I am writing to express my disappointment with the service I’ve received regarding my Audi Q7, which recently experienced an electrical malfunction. I trusted Audi for its reputation of quality and premium service, but my recent experience has been far from satisfactory. My Audi Q7 was towed by Audi Road Assistance to Audi Charlotte due to an Electrical Malfunction that completely stopped the vehicle. However, I was informed that it would take three weeks just to review the vehicle because the dealership does not have sufficient staff to handle the workload. This delay is both unreasonable and unacceptable, particularly for a brand that prides itself on luxury and customer care. Is most incredible thing is that the Service Manager said regarding the 3 weeks “you can go ahead and came and pick it up” knowing that the car does not work. A delay of this magnitude not only leaves me without reliable transportation but also undermines my confidence in Audi’s ability to support its customers. I respectfully request that Audi USA intervene to expedite the review and repair process for my vehicle. Additionally, I believe it would be appropriate to address the staffing issue at Audi Charlotte to prevent such delays from impacting other customers in the future.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your review and regret that we fell short of our 5 star standard. I apologize for any mishandling or miscommunication on our part. Please give Kevin Koteles, our Service Director, or myself a call at your earliest convenience to discuss your experience in more detail. We truly appreciate you & look forward to hearing from you soon. Sincerely, Jeff Simmons General Manager
We were interested in a particular vehicle and Brandon
We were interested in a particular vehicle and Brandon found it and sent a video and met us today. We couldn’t be more please with his courtesy, professionalism and attention to detail. We highly recommend asking for Brandon if you’re interested in owning an Audi, and don’t you deserve an Audi !
We were interested in a particular vehicle and Brandon
We were interested in a particular vehicle and Brandon found it and sent a video and met us today. We couldn’t be more please with his courtesy, professionalism and attention to detail. We highly recommend asking for Brandon if you’re interested in owning an Audi, and don’t you deserve an Audi !
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
This is exactly how a purchase experience should be! Thank you so very much for the kind words about your interactions with Brandon & our team. I will be sure to congratulate all involved for a job well done. Please let me know if I can ever be of assistance in the future & welcome to our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager
Audi gives me the run around over charge you and don't
Audi gives me the run around over charge you and don't stand behind there parts
Audi gives me the run around over charge you and don't
Audi gives me the run around over charge you and don't stand behind there parts
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate your review and regret that we fell short of our 5 star standard, Cali. What you describe is not like us and I do apologize for any mishandling or miscommunication on our part. Please give Kevin Koteles, our Service Manager, or myself a call at your earliest convenience to discuss your visit in more detail. We look forward to hearing from you and appreciate the opportunity! Sincerely, Jeff Simmons General Manager
We had an excellent experience with Brandon!
We had an excellent experience with Brandon! He went above and beyond to help us. We just moved to NC from OH! There was an issue with insurance and our new NC State Farm agent didn't reply to any of our messages. Brandon was able to secure insurance through another source and got us into our new vehicle. In my opinion, this dealership needs more employees in the finance dept.
We had an excellent experience with Brandon!
We had an excellent experience with Brandon! He went above and beyond to help us. We just moved to NC from OH! There was an issue with insurance and our new NC State Farm agent didn't reply to any of our messages. Brandon was able to secure insurance through another source and got us into our new vehicle. In my opinion, this dealership needs more employees in the finance dept.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so very much for the incredibly kind words & 5 star rating of your purchase experience with our team,! Your review means the world to us and we are so glad that you found the entire process to be hassle free and inviting. I will be sure to pass this good news on to Brandon as I know it will put a HUGE smile on his face. Please let me know if I can ever be of assistance in the future; welcome to North Carolina & our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager
Short and sweet my experience this dealership was very
Short and sweet my experience this dealership was very unpleasant. My sales person was outstanding he went far beyond to get me to purchase this vehicle. But after obtaining the funds no more than two hours later with the bill of sale and the money in hand he sold the car to another person. Very unprofessional i'll never go back to this Audi of dealership again in my life..
Short and sweet my experience this dealership was very
Short and sweet my experience this dealership was very unpleasant. My sales person was outstanding he went far beyond to get me to purchase this vehicle. But after obtaining the funds no more than two hours later with the bill of sale and the money in hand he sold the car to another person. Very unprofessional i'll never go back to this Audi of dealership again in my life..
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate your review and regret that we fell short of our 5 star standard. What you describe is not like us and I do apologize for any mishandling or miscommunication on our part as I do understand your frustration. I apologize that we were unable to hold the preowned car you desired for the week while you secured your financing and wish we were able to find another one for you. Please accept our apology and we do hope you find a car that will be everything you wanted. Sincerely, Jeff Simmons General Manager
Always a very friendly atmosphere.
Always a very friendly atmosphere. Everyone was very helpful and the paperwork was quick which is a plus
Always a very friendly atmosphere.
Always a very friendly atmosphere. Everyone was very helpful and the paperwork was quick which is a plus
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so very much for the extremely kind words & 5 star rating of your purchase experience with our team! Your review means the world to us and we are so glad that you found our team and the entire process to be so inviting. I will be sure to pass this good news on to all involved as I know it will absolutely make their day. Please let me know if I can ever be of assistance in the future & welcome to our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager
Just finished purchasing my second Audi Q5 from Audi
Just finished purchasing my second Audi Q5 from Audi Charlotte. Wonderful place to purchase a car!
Just finished purchasing my second Audi Q5 from Audi
Just finished purchasing my second Audi Q5 from Audi Charlotte. Wonderful place to purchase a car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so very much for the extremely kind words & 5 star rating of your purchase experience with our team! Your review means the world to us and we are so glad that you found our team and the entire process to be so inviting. I will be sure to pass this good news on to Joy as I know it will absolutely make her day. Please let me know if I can ever be of assistance in the future & welcome to our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager
After much research, I found a car that greatly
After much research, I found a car that greatly interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, driving home in a "new-to-me" vehicle. Overall, I was very pleased with my experience at Audi Charlotte.
After much research, I found a car that greatly
After much research, I found a car that greatly interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, driving home in a "new-to-me" vehicle. Overall, I was very pleased with my experience at Audi Charlotte.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so very much for the incredibly kind words & 5 star rating of your purchase experience with our team! Your review means the world to us and we are so glad that you found our team and the entire process to be so inviting. I will be sure to pass this good news on to Logan & Marcus as I know it will put a HUGE smile on their faces. Please let me know if I can ever be of assistance in the future & welcome to our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager
Purchased vehicle in 2019.
Purchased vehicle in 2019. Not much good to say about dealership. Promises were not kept (loaner was not available as promised; service took up to 6 weeks for an oil change); vehicle problems were literally ignored; service was way overpriced; the stole my wheel lock and denied that they would ever touch it; after service I had problems - put back in line for 20 days out before they could look at it. I would never buy another vehicle from this dealer.
Purchased vehicle in 2019.
Purchased vehicle in 2019. Not much good to say about dealership. Promises were not kept (loaner was not available as promised; service took up to 6 weeks for an oil change); vehicle problems were literally ignored; service was way overpriced; the stole my wheel lock and denied that they would ever touch it; after service I had problems - put back in line for 20 days out before they could look at it. I would never buy another vehicle from this dealer.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We appreciate your review and regret that we fell short of the 5 star standard we strive for, Erik. Please give Kevin Koteles, our Service Manager, or myself a call at your earliest convenience as we would like to work towards a resolution together (704) 535-8800. We look forward to hearing from yo u and appreciate the opportunity! Sincerely, Jeff Simmons General Manager