Audi Charlotte

3.9
(1,183 reviews)
Visit Audi Charlotte
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (888) 865-9441 (888) 865-9441
Used (888) 865-9698 (888) 865-9698
Service (888) 871-8102 (888) 871-8102

Inventory

See all 142 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2016.
Welcome Charlotte driver! At our greater Charlotte Audi dealership we are committed to customer service and satisfaction. Audi of Charlotte is conveniently located in Matthews NC and serves all of the Carolinas with an exceptional selection of new and used cars. Experience our dealership in person and meet our friendly sales team who will assist you in finding the perfect Audi or give us a call.

Be sure to ask about the "Renaldo Certified Signature Warranty - 12 Month/12000 Mile" available only with the Donald Automotive Group!
North Carolinas #1 Volume Audi Dealership!

Service center

Phone number (888) 871-8102

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 30 employees View less employees

Reviews

3.9
(1,183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Charlotte from DealerRater.

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5.0

After much research, I found a car that greatly

After much research, I found a car that greatly interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, driving home in a "new-to-me" vehicle. Overall, I was very pleased with my experience at Audi Charlotte.

5.0

After much research, I found a car that greatly

After much research, I found a car that greatly interested me and visited the dealership to see it, drive it. We arrived at an agreed upon price and I left the dealership within 3 1/2 hours, driving home in a "new-to-me" vehicle. Overall, I was very pleased with my experience at Audi Charlotte.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so very much for the incredibly kind words & 5 star rating of your purchase experience with our team! Your review means the world to us and we are so glad that you found our team and the entire process to be so inviting. I will be sure to pass this good news on to Logan & Marcus as I know it will put a HUGE smile on their faces. Please let me know if I can ever be of assistance in the future & welcome to our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager

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2.0

Purchased vehicle in 2019.

Purchased vehicle in 2019. Not much good to say about dealership. Promises were not kept (loaner was not available as promised; service took up to 6 weeks for an oil change); vehicle problems were literally ignored; service was way overpriced; the stole my wheel lock and denied that they would ever touch it; after service I had problems - put back in line for 20 days out before they could look at it. I would never buy another vehicle from this dealer.

2.0

Purchased vehicle in 2019.

Purchased vehicle in 2019. Not much good to say about dealership. Promises were not kept (loaner was not available as promised; service took up to 6 weeks for an oil change); vehicle problems were literally ignored; service was way overpriced; the stole my wheel lock and denied that they would ever touch it; after service I had problems - put back in line for 20 days out before they could look at it. I would never buy another vehicle from this dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review and regret that we fell short of the 5 star standard we strive for, Erik. Please give Kevin Koteles, our Service Manager, or myself a call at your earliest convenience as we would like to work towards a resolution together (704) 535-8800. We look forward to hearing from yo u and appreciate the opportunity! Sincerely, Jeff Simmons General Manager

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5.0

I continue to be impressed with the professionalism

I continue to be impressed with the professionalism experienced at the dealership. I especially appreciate working with Slaes person Dima, Sales Director Daniel and Finance Manager Marcus. They are all stellar people and I will continue to work with them on any future Audi purchases. I recently bought an RS5 Sport back from them which is my 3rd Audi in the last year. The absolutely rock!

5.0

I continue to be impressed with the professionalism

I continue to be impressed with the professionalism experienced at the dealership. I especially appreciate working with Slaes person Dima, Sales Director Daniel and Finance Manager Marcus. They are all stellar people and I will continue to work with them on any future Audi purchases. I recently bought an RS5 Sport back from them which is my 3rd Audi in the last year. The absolutely rock!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so very much for the incredibly kind words & 5 star rating of your purchase experience with our team, Joey! Your review means the world to us and we are so glad to hear that you found everyone so inviting. I will be sure to pass this good news on to Dima, Daniel & Marcus as I know it will absolutely make their day. Please let me know if I can ever be of assistance in the future & thank you for being a loyal member of our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager

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1.0

Unbelievable unprofessional experience - called and spoke

Unbelievable unprofessional experience - called and spoke with Tyler Blackwell about an RS Q8 on Monday 26th around 1PM. Sent all the details for Audi Charlotte to come back with a number on the car and he confirmed he had everything needed and would be back to me. Explained that I would gladly place a deposit and do not need any financing - (should be a very simple transaction) Monday evening the 26th I received a response they are working on it; OK fine busy day not a problem. Tuesday morning - "we should have a number shortly what address are you titling the vehicle in) Wednesday morning - Absolutely nothing. If this is how Audi Charlotte treats customers and you like to spend $145,000 or whatever amount you choose to purchase then you should run on down to the dealership. Absolute disgrace a dealer in this day and age where a large percentage of transaction are handled over the phone and they actually advertise "Express Lane Service" handles a transaction. My recommendation is to steer clear of this dealer as this level experience likely is endemic and extends to service, parts, and other post sales activities.

1.0

Unbelievable unprofessional experience - called and spoke

Unbelievable unprofessional experience - called and spoke with Tyler Blackwell about an RS Q8 on Monday 26th around 1PM. Sent all the details for Audi Charlotte to come back with a number on the car and he confirmed he had everything needed and would be back to me. Explained that I would gladly place a deposit and do not need any financing - (should be a very simple transaction) Monday evening the 26th I received a response they are working on it; OK fine busy day not a problem. Tuesday morning - "we should have a number shortly what address are you titling the vehicle in) Wednesday morning - Absolutely nothing. If this is how Audi Charlotte treats customers and you like to spend $145,000 or whatever amount you choose to purchase then you should run on down to the dealership. Absolute disgrace a dealer in this day and age where a large percentage of transaction are handled over the phone and they actually advertise "Express Lane Service" handles a transaction. My recommendation is to steer clear of this dealer as this level experience likely is endemic and extends to service, parts, and other post sales activities.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review and regret that we were not able to come to agreeable terms on your trade and on the 2023 RS Q8. We understand your frustration and do apologize for any communication errors that may have occurred on our part while we were trying our best to make the numbers work. We do hope you are able to find a vehicle that fits your requirements and appreciate the opportunity given. Sincerely, Jeff Simmons General Manager

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1.0

Tried to schedule a service for a problem with my A6 and

Tried to schedule a service for a problem with my A6 and was told they were booked out 4-6 weeks. Didn’t even ask what my problem was. Wow. How does that happen? So glad there is a place like Dynamic Auto Tune around that specializes in Audi service and repair. In and out in same day. Great service and great people.

1.0

Tried to schedule a service for a problem with my A6 and

Tried to schedule a service for a problem with my A6 and was told they were booked out 4-6 weeks. Didn’t even ask what my problem was. Wow. How does that happen? So glad there is a place like Dynamic Auto Tune around that specializes in Audi service and repair. In and out in same day. Great service and great people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Charlie, we appreciate your review and regret that we fell short of the 5 star standard we strive for. We understand the frustration that wait times have created across Audi dealerships Nationally and apologize for any communication errors on our part. Please call Kevin Koteles, our Service Manager, or myself at your earliest convenience as we would like to find a resolution together (704) 535-8800. We look forward to hearing from you and appreciate the opportunity! Sincerely, Jeff Simmons General Manager

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1.0

If purchased extended service contract with your new

If purchased extended service contract with your new vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mileage mark or 1 year. why would purchase a luxury be hike and treated so poorly by their service support. Audi should embarrassed by customer and be child service performance. Great job lost a 20 year customer!

1.0

If purchased extended service contract with your new

If purchased extended service contract with your new vehicle be prepared to wait three months, no return calls or follow to even get an appt for service. The contact states service to be preformed at mileage mark or 1 year. why would purchase a luxury be hike and treated so poorly by their service support. Audi should embarrassed by customer and be child service performance. Great job lost a 20 year customer!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your review and regret that we fell short of the 5 star standard we strive for. We apologize for the delays we are all facing due to supply chain issues and will do our best to accommodate your schedule. Please call Kevin Koteles, our Service Manager, or myself at your earliest convenience as we would like to find a resolution together (704) 535-8800. We look forward to hearing from you and appreciate you being a part of the Audi Charlotte Family! Sincerely, Jeff Simmons General Manager

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1.0

kevin keating

AUDI makes a good car with a lot of bells and whistles and you will pay a hefty price for the craftsmanship -However what you should expect in return is the service to back up the sale. So with that said before you buy you need to find a dealership that services what it sells in a reasonable amour of time. THIS IS NOT THE PLACE --PERIOD My Audi has less then 15,000 miles on it and the Mediia center is out --no radio etc I called to get an appointment understanding it may be a week to 10 days or so -- Not with these characters --its August 24th and when I called I was told the the first available service appointment is mid October !!! What if my check engine light was on?? I would have to rent a car -- Are you kidding me --either a xxxxload of Audi's are having issues or they are just grossly understaffed and we the buyers, of this very expensive car, are told to wait 45 days or more to get a problem fixed IF YOU BUY AN AUDI good --but avoid thsi group its barely services what it sells and you will be left holding the back and wondering why you bought an AUDI in the first place Really POOR OVERALL --

1.0

kevin keating

AUDI makes a good car with a lot of bells and whistles and you will pay a hefty price for the craftsmanship -However what you should expect in return is the service to back up the sale. So with that said before you buy you need to find a dealership that services what it sells in a reasonable amour of time. THIS IS NOT THE PLACE --PERIOD My Audi has less then 15,000 miles on it and the Mediia center is out --no radio etc I called to get an appointment understanding it may be a week to 10 days or so -- Not with these characters --its August 24th and when I called I was told the the first available service appointment is mid October !!! What if my check engine light was on?? I would have to rent a car -- Are you kidding me --either a xxxxload of Audi's are having issues or they are just grossly understaffed and we the buyers, of this very expensive car, are told to wait 45 days or more to get a problem fixed IF YOU BUY AN AUDI good --but avoid thsi group its barely services what it sells and you will be left holding the back and wondering why you bought an AUDI in the first place Really POOR OVERALL --

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We apologize for the wait times our customers are currently experiencing and would like to discuss alternative times with you. Please give Kevin Koteles, our Service Manager, or myself a call as soon as time permits. We look forward to speaking soon and greatly appreciate the opportunity to find a resolution. Sincerely, Jeff Simmons General Manager

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1.0

No Answer and no returned call

Purchased my vehicle from this dealership and got a notification of service due in 30 days. Next available service appointment online is 2 months out, so I attempted to call the dealership to get an appt sooner. Called on two separate days and can not get anyone to answer the phone in the Service Dept. I have now left my name and number with two different people at the dealership to get a call back and no one returns my call.

1.0

No Answer and no returned call

Purchased my vehicle from this dealership and got a notification of service due in 30 days. Next available service appointment online is 2 months out, so I attempted to call the dealership to get an appt sooner. Called on two separate days and can not get anyone to answer the phone in the Service Dept. I have now left my name and number with two different people at the dealership to get a call back and no one returns my call.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Brett, we regret to hear that you had a negative experience with us and sincerely apologize. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information as it is instrumental in helping us improve upon our services. Please give me a call at your earliest convenience (704) 535-8800 so we can find a resolution together. I hope to hear from you soon and greatly appreciate the opportunity. Sincerely, Jeff Simmons General Manager

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5.0

Excellent Service

I have taken my Audi to Audi of Charlotte since I purchased it. Bill Adkins consistently provides excellent and courteous service with service recommendations to keep it operating well and safely.

5.0

Excellent Service

I have taken my Audi to Audi of Charlotte since I purchased it. Bill Adkins consistently provides excellent and courteous service with service recommendations to keep it operating well and safely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so very much for the kind words & 5 star rating of your service experience with our team, Floyd! So glad to hear that Bill has provided such an experience over the years and I will be sure to pass the good word on to him. Please let me know if I can ever be of assistance in the future & thank you for being a part of our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager

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5.0

Bill Atkins is great to work with

Bill Atkins was super friendly and helpful. Helped me get back on the road quickly when I was pressed for time and the cost to fix was under budget and much appreciated. I will rely on Bill for all the service going forward for my Audi.

5.0

Bill Atkins is great to work with

Bill Atkins was super friendly and helpful. Helped me get back on the road quickly when I was pressed for time and the cost to fix was under budget and much appreciated. I will rely on Bill for all the service going forward for my Audi.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for the very kind words & 5 star rating of your service experience with our team, Jared! It's wonderful to hear that Bill took such great care of you and expedited getting everything completed. I will be sure to let him know you enjoyed your visit as I know it will make his day. Please let me know if I can ever be of assistance in the future & thank you for being a part of our Audi Charlotte Family! Sincerely, Jeff Simmons General Manager

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