ReviewsWrite a review
My2021 GMC truck broke down while passing through town. After 3 weeks of waiting they called and said everything is going to be covered under my warranty. And that they would be in touch with updates. The next call 4 days later they rudely stated that nothing was going to be covered and it was going to cost me 15000.00 to get my truck back. Then the sales department ran a appraisal on it and said that my 1year old pick up that is in super clean condition is now only worth 25000.00. I paid 60000.00 for a year ago. Now it does have 40k miles I am aware that is effecting the value some. I feel like since I am not from the area that they are trying to take advantage of my situation. Good luck with these guys.
Mr Petty you left quite a bit out of this review, the fact you submerged this vehicle under water with the air filter not installed which caused you to suck mud and water down the intake manifold causing catastrophic damage to the vehicle and making the core not capable of being reused. The wait was two fold, first awaiting GM to make the call if we could get some assistance with the cost of the repair (ended up being declined due to extreme water damage) second most insurance companies would step in and this would be an insurance claim however apparently wherever this vehicle is registered at insurance is not required thus insurance could not pay a claim because we were told there is no insurance on the vehicle. The motor wasn't tore down because you were not willing to pay for the tear down and again if not covered by warranty or insurance this burden would be on the owner. The value of the vehicle is based on the overall condition of the vehicle and this vehicle has been neglected and valued accordingly. Mr. Petty keeps going site to site this issue is not one of McKenzie Motors this is someone that drove his vehicle through water as stated above nothing to take advantage of we weren't the ones that didn't have insurance on our vehicle nor did we or General Motors drive this through substantial water. Regardless of what site he goes to do a review the end result is stated above water damage caused by the owner/operator not covered and General Motors or insurance.
Matthew was pleasant and knowledgeable the whole time.
Matthew was pleasant and knowledgeable the whole time. Took loads of time and was very helpful.
My sales person was fantastic.
My sales person was fantastic. She was very knowledgeable and had a great personality. I would definitely recommend this dealership. Everyone there that we encountered on Saturday was so nice and helpful. As a matter of fact my hu decided to purchase the 1500 truck he was wanting Kimber is a great sales lady
2 New GMC's!
We just purchased our second vehicle from McKenzie and we are very happy with both of them. Kimber and Lloyd are great to deal with! I highly recommend!
Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Installation of a part
I was treated like family . They were short staffed but still was able to get my truck finished in a timely manner always kept informed about the installation of my ordered part excellent customer service
Hi, we're happy you found our staff to be so supportive during your experience here at McKenzie Buick-GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
This is a family owned, local business and you can tell
This is a family owned, local business and you can tell right when you walk through the door. We have purchased 2 vehicles from here and will be returning customers. The staff is amazing and they make the car buying experience so easy and hassle free.
Staff at the desk are very friendly. Still not sure of what all is entailed with the routine service as it?s never been explained and they seemed too busy to have the time to tell me in detail.
Hi, we're glad to hear you found our staff was so knowledgeable and helpful! We hope to be of service to you again in the future.
Definitely one of the better GMC dealerships to deal
Definitely one of the better GMC dealerships to deal with, between Northwest Florida and South Alabama.
The service was great, the process was very easy and I
The service was great, the process was very easy and I was extremely satisfied with my service. Got the truck I’ve been wanting plus more. Everyone was very helpful.
Everybody we came in contact with were very nice and
Everybody we came in contact with were very nice and knowledgeable. They treated us with respect and kindness. Price for vehicle was reasonable and purchase process very easy. Third vehicle we have bought at McKenzie Motors and each time was a pleasure to do business. We’ll be back