Reviews
Excellent customer service
My customer service technician was very courteous, efficient ant kept me informed through the service process. He provided uber ride service to my office. Excellent customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to share your feedback with us, Delories! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Great, efficient service
Everything at Audi DTLA was great. I loved how simple the appointment booking process online and the text messaging. Ricardo Melo was my service advisor and he was AMAZING and made sure my appointment was really efficient. He messaged me to check whether I was interested in coming in earlier and kept me updated throughout the process. I dropped off my car, signed paperwork and had an Uber ready to take me where I needed to go in less than 15 minutes. He double checked to make sure I was able to book Uber back through Audi and also made sure I got a small gift before leaving. Thanks Ricardo and Audi DTLA for a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out, Lisa! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Great service
I went to Audi DTLA for 40k service. My advisor is Byron Berrios. He was really helpful and Audi DTLA has great service too.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Yi! It is great to hear about your recent service experience. I will certainly pass on your feedback to Byron as he will be happy to hear it! We look forward to working with you again in the future! Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Great service
Byron, the service agent, was incredibly helpful. He also kept me up to date with the progress, the problems, and the ultimate resolutions. He made the whole process work very well for me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your outstanding review, Matthew! I'm very happy to hear that Bryon was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Services
I really appreciated Valentin’s thorough communication with me throughout the process. He was efficient and communicated well. I was informed throughout the process the status of my vehicle and provided with a Rental.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Easiest car buying experience ever!
The dealership was very clean and nice. All staff were friendly, courteous, and professional. Nikki had the car pulled up when we got there and the process was smooth! And Sandra was very helpful in going over financing options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your feedback regarding your experience at Audi of Downtown LA and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Eric and the manager are lovely
we were able to get two cars, when there are not many left. they facilitated returning our cars one month early.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Great customer service!
Manny (sales) and Jack (finance) were very helpful in assisting us with our lease buyout process. Thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Great service
Staff is nice and communication was great. I would recommend friends and family. Service was fast and was very pleased with experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the nice and great communication service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com
Would not consider going anywhere else
Valentine is key to the service I get at your dealership. He provides old world charm and attention and make sure the wait is comfortable and hassle free.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Roger Chammas | General Manager | rchammas@dtlamotors.com