Reviews
Drove to see a car advertised on their website after no
Drove to see a car advertised on their website after no response from the sales team after 2 days. The car was great, but they tried to force me to pay for nearly $3000 in non-negotiable zero value ad-ons. I was shocked by the gaslighting of them trying to make me believe this was normal, and all dealers have these fees. I found the same car at another dealer who sells cars at market value without the fake fees. They took a highly regarded dealer (Aristocrat) and turned them into Napleton trash. Avoid this place when searching for your next car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (407) 365-9005 when you have a chance. Thank you, and we look forward to hearing from you.
Yesterday I had a wonderful experience buying my car from
Yesterday I had a wonderful experience buying my car from Napleton Volkswagenof Sanford, Cliff was really patient and compliance of my demands. Nick went above and beyond to provide me with numbers that could accommodate my necessities.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Tomas, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Was a pleasure to work with Marcus very knowledgeable.
Was a pleasure to work with Marcus very knowledgeable. He took the time to explain the options available to me for my quest. The experience was like no other I?ve had with sales representatives prior in other dealerships. Would definitely recommend visiting.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, we're glad to hear our staff took such great care of you. We hope we can continue to be of service to you down the road!
? We had a great experience with Marcus and Kevin at
? We had a great experience with Marcus and Kevin at Napleton Volkswagen! They made the process of buying our son?s first car smooth, honest, and stress-free. Both were professional, patient, and genuinely helpful every step of the way. Highly recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michelle, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! Please don't hesitate to reach out if there's anything additional we can do for you.
Don't come to this dealership if you want great customer
Don't come to this dealership if you want great customer service. Bad communication, presenting me a buyer's order with ~$3,000 in add ons, and the sales manager does not seem to care about making a deal. Hard to reach anyone with any actual decision authority. Too bad as they have the vehicle I want but my time is too valuable to play childish games.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Here at Napleton's Volkswagen of Sanford, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (407) 365-9005 to discuss ways we can better serve you in the future.
Horrible customer service salesman was rude and
Horrible customer service salesman was rude and disrespectful I had to threaten harassment for him to stop contacting me. Car that I was suppose to see was sold the day before and they tried to show me a car like it with double the mileage
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback with us. Even though some time has passed, we want you to know that your experience still matters. We're sorry to hear things didn't go as expected, and we truly regret any frustration caused. If there's ever an opportunity to make things right or assist you further, we're here and happy to help.
Great.
Great. Jon made sure me and my wife got the best deal and took care of us letting us know about our issue and even though our vehicle was out of warranty, that VW would still cover it being it was a known problem. Appreciate the honesty - most dealers would have told us we're screwed and made us pay 100%, but he went to bat for us - super dude and honest seller - my wife's vehicle issues have gone away now - many thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass your comments to Jon here at Napleton's Volkswagen of Sanford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Roxie is always friendly and the car is done right and
Roxie is always friendly and the car is done right and ready when she says and she keeps you updated on your car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patty, thank you so much for your feedback! Roxie will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.
the lease on my vehicle was ending so i stoped by de
the lease on my vehicle was ending so i stoped by de dealership to see some of the lease specials. Oscar was able to find a new 2024 Tiguan R-line and worked a deal with our dessire payment...
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Napleton's Volkswagen of Sanford and we hope to see you again!
just tradded my 2022 Gti for a 2024 Golf R.
just tradded my 2022 Gti for a 2024 Golf R. Oscar and jonathan were able to work a deal . the procces was quick and easy ...
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we appreciate you choosing Napleton's Volkswagen of Sanford! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!