Braman Honda of Palm Beach

Todo bien el servicio excelente y amigable eston muy agradecido y mi familia también gracias

Buena calidad y servicio pero sobre todo la atención al cliente los muchachos son un amor de personas ♥️

to whom it May concern. I am writing this message to make a complaint about the braman honda dealer in west palm beach. on May 05, 2022 I bought a vehicle (Ford explorer 2015) when I bought the vehicle the dealer stayed with it to inspect it which is acceptable because it was for my own safety, on May 7 they call me to come in to pick up my car that the inspection is ready, when I have the car for the first day it happens that the car was flooded with cockroaches to the point that I almost had an accident, I take the car to the dealer and they tell me that they are going to cure the car of the pests lasted about 3 days with the car and they told me to go pick up that it was ready, when I have the car I leave the dealer and again the cockroaches are everywhere I turned around and left the car again in the dealer, this time more than a week passed while they cured the pests in the car, they call me again that my car is ready to come pick it up, I arrive at the dealer and this time I did not leave the dealer, I turned on the car and after two minutes more cockroaches came out again by Tod the sides. the sales manager (Luis) apologized and told me that this is not something very common, I accepted his apologies. after a month with all this process finally the car had no more cockroaches, I went to pick up my car and everything was cool after a month and a half of having the car a part was damaged (rack and pinion) that part has a small motor that is electric, the said motor was damaged because the battery that they put in the dealer was for a sedan car, not for an SUV, which did not have the correct voltage to the vehicle's machinery, I went to the dealer again and explained to Mr. Bassam Majzoub (sales director) what had happened, he told me that he was going to take care of buying the part and I was going to take care of the labor, I told him that it was fine. the first week of the agreement that we had verbally he seemed interested in helping me but no, he told me that he had ordered the piece that he had in 5-7 days and I told him that it was fine, I was very patient in all the processes, after 8 days since the last time we spoke, he told me that they had sent him an incorrect piece, that I should give him a few more days, after another two weeks I did not have any solid response to anything, I asked him through text messages if anything had turned out yet, but nothing again, later he calls me and tells me that he got a person to rebuild the piece and if I could take the piece to the dealer, he would send the piece to the person that was going to rebuild it when I took the piece to the dealer on Saturday, September 17, and he tells me to wait until Monday and he gave me an answer, Monday, Tuesday and Wednesday arrives and he didn’t call me, so I took the initiative and called him. he tells me that people still haven't given him the said piece. Today is October 1, 2022 and I still have my car parked without using it, it's been two months without car, I'm still paying insurance and the monthly payment for my car, I just want to solve the problem and that's it, I don't want anything else. If the dealer hadn't put the incorrect battery in the care , everything would’ve been fine.

She was friendly , helpful and easy to explain details. I will refer your dealership to my friendd

Came in for appraisal & had a professional service. Catherine was very knowledgeable and great personality when doing deal. Would definitely be recommending to my friends.

Giovanni Hernandez was amazing! He helped me find my perfect car and I could not be happier with it! He advised us honestly, we knew we were in great hands and will be returning to him in the future.

We had a great experience with this dealership and Catherine in particular. She truly listened to what we needed and was very patient with us through the process. They gave us amazing pricing and were very personable. Cathy made it very enjoyable and we would recommend her to any of our friends needing vehicles.

Enjoyed working with the folks at Braman Honda of Palm Beach. Efficiently took care exchanging leases.

Response to my inquiry was quick and convenient. Everyone in the dealership was eager to help and provided great service!

- [ ] Ed Thank you for your help you always there when we need help . And was pleasure dealing with you, Am going to let my family or friends if they need a car they will contact you .