Norm Reeves Ford Superstore

I’ve use this Ford dealership for service quite a few times my go to is Richard. He’s very professional and real. He always takes care of my vehicles and updates me on them. Even sometimes he has the vehicle done sooner than what the original date was. I’ll always go to Richard for my service of vehicles.

I feel like I receive preferred service. My car is a 2018 so this has been going on for almost 8 years.

All people we met at the dealership were friendly. Our salesman Keanu Valverde was knowledgeable and courteous.

My adviser Francisco was very helpful and took good care of my car, great man

Excellent customer service! My 2015 F150 developed an intermittent check engine light fault shortly before traveling home from LA to Phoenix. An auto parts store tried but couldn’t pull the stored engine fault codes. I contacted Norm Reeves and a service advisor, Mike, arranged for an appointment next day. The engine fault was quickly identified and the repairs were made within a few hours. Mike also identified a warranty repair and after my approval corrected that issue. Upon checkout, Mike also spent the time to research if I had any reward points to decrease the bill. Thanks to Mike and the rest of the team, We were back on the road within a day and able to get home on schedule.

I sent a text to the service department and was contacted in about an hour with available appointment times thay worked for me. I love how they send a detailed inspection report with videos explanations and initial costs. I always leave feeling like I was taken care of and that my car is safe. Mikey was great!

Do not go here to get your car, Service. It’s taking him almost 3 weeks to change the battery. Yes, you read it correctly to change a battery. Literally two bolts in yourself a favor don’t even buy from here. Go to any other dealership that will treat you right I can’t even get this dealership to call me and they’ve had my car for almost 2 weeks now.

Really good customer service. Very professional and always putting customers first. If you have a problem or a question they are always there to give you a hand. Thank you very much for all the help not only me but to all your customer. Really appreciate everything you guys put to the team.

I had a great experience at Norm Reeve’s Ford in Cerritos, as it was Rudy and Matt who helped me through my process. I absolutely will return because of them.

We visited this dealership twice while shopping for a Ford F-250/F-350 or GMC Sierra 2500/3500HD Denali Ultimate and were fully prepared to purchase the right truck. Our first visit was underwhelming. The salesperson was polite but knew very little about the vehicles and relied heavily on his phone to answer basic questions. More surprisingly, we were never offered a test drive. By comparison, the GMC dealership down the street had us driving a truck within minutes. We returned after being referred to a different salesperson. This experience started much better. We finally test-drove a truck, and the salesperson was professional and courteous. Unfortunately, things changed when we began discussing a 2025 F-350 King Ranch with approximately 4,600 miles that was being advertised as “NEW.” Initially, we were told the truck had been repossessed after the previous owner installed roughly $15,000 in upgrades. Later, when we spoke with sales manager Kia, we were given a completely different explanation: the truck had actually been stolen from the dealership and later recovered. Kia further claimed the dealership had reimbursed the individual responsible for the upgrades. The story made little sense. According to Kia, the truck was stolen, the person who installed the upgrades was never the registered owner, and yet the dealership reimbursed that person approximately $15,000 for the modifications. Regardless of which explanation was accurate, the vehicle had 4,600 miles, visible cosmetic issues, and a highly unusual history. When we asked whether there was any flexibility on MSRP given those factors, Kia became visibly upset. We were simply trying to have a reasonable discussion about value and depreciation. We never made an offer, yet he abruptly stated that he would not sell the truck for $80,000—a number neither of us had ever mentioned. He then shook our hands and walked away from the conversation. I briefly pointed out that the mileage, theft history, and cosmetic imperfections made it difficult to justify paying full MSRP. That only seemed to aggravate him further. As we were leaving, we observed Kia complaining about us to members of his sales staff, specifically mentioning that we had pointed out peeling vinyl on the running boards. If a vehicle is being marketed and priced as new, why wouldn’t a buyer mention visible defects? The most disappointing part of this experience was not the truck itself, but the inconsistent explanations and the unprofessional behavior from management. The salesperson we worked with during our second visit was courteous and helpful, but that positive interaction was completely overshadowed by the sales manager’s conduct. This is not a Ford-versus-GMC issue. We visited multiple dealerships during our search, and the difference in professionalism and customer service was night and day. If you’re shopping for a truck, I would recommend looking elsewhere. Based on our experience, the explanations were inconsistent, the pricing discussion became unnecessarily confrontational, and management’s behavior fell well below what customers should expect. I welcome dealership management to respond and explain or dispute any of the factual events described above.