Norm Reeves Ford Superstore

I came here to sell my car after receiving calls and texts from the dealership to come in for an appraisal. There were a few mishaps that had initially happened as I came in over the weekend when the regular managers were not in. I was called by the manager the following day to review what happened and he was quick to have me come back in so they could make it right, which they absolutely did. They kept their word and the original deal they offered me just out of good faith. Although we were initially upset with what had happened, the way they were quick to contact me to rectify the situation and hold their end of the deal, shows what kind of dealership they are and how they were willing to make things right. That to me, is more important than any initial mishap. Huge thank you to Dan, and Amir for their efforts and offering for me to come back in, I truly appreciate it and hold you both in high regards for how this was handled.

I came here to sell my car after receiving calls and texts from the dealership to come in for an appraisal. There were a few mishaps that had initially happened as I came in over the weekend when the regular managers were not in. I was called by the manager the following day to review what happened and he was quick to have me come back in so they could make it right, which they absolutely did. They kept their word and the original deal they offered me just out of good faith. Although we were initially upset with what had happened, the way they were quick to contact me to rectify the situation and hold their end of the deal, shows what kind of dealership they are and how they were willing to make things right. That to me, is more important than any initial mishap. Huge thank you to Dan, and Amir for their efforts and offering for me to come back in, I truly appreciate it and hold you both in high regards for how this was handled.

Richard at Cerritos Ford was very helpful. Explained everything well. Kept me updated regarding recall.

I’ve use this Ford dealership for service quite a few times my go to is Richard. He’s very professional and real. He always takes care of my vehicles and updates me on them. Even sometimes he has the vehicle done sooner than what the original date was. I’ll always go to Richard for my service of vehicles.

I feel like I receive preferred service. My car is a 2018 so this has been going on for almost 8 years.

All people we met at the dealership were friendly. Our salesman Keanu Valverde was knowledgeable and courteous.

My adviser Francisco was very helpful and took good care of my car, great man

Excellent customer service! My 2015 F150 developed an intermittent check engine light fault shortly before traveling home from LA to Phoenix. An auto parts store tried but couldn’t pull the stored engine fault codes. I contacted Norm Reeves and a service advisor, Mike, arranged for an appointment next day. The engine fault was quickly identified and the repairs were made within a few hours. Mike also identified a warranty repair and after my approval corrected that issue. Upon checkout, Mike also spent the time to research if I had any reward points to decrease the bill. Thanks to Mike and the rest of the team, We were back on the road within a day and able to get home on schedule.

I sent a text to the service department and was contacted in about an hour with available appointment times thay worked for me. I love how they send a detailed inspection report with videos explanations and initial costs. I always leave feeling like I was taken care of and that my car is safe. Mikey was great!

Do not go here to get your car, Service. It’s taking him almost 3 weeks to change the battery. Yes, you read it correctly to change a battery. Literally two bolts in yourself a favor don’t even buy from here. Go to any other dealership that will treat you right I can’t even get this dealership to call me and they’ve had my car for almost 2 weeks now.