[{"id":95105,"personPtyId":40350890,"firstName":"Jorge","lastName":"Velazquez","titleText":"Fleet Manager","emailTxt":"jvelazquez@normreevesford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":61,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2986/employees/42fd4bf687e6.jpg","drDealerId":2986,"dealerEmpStartDtUtc":"1078099200","industryStartDtUtc":"1078099200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":343570,"firstName":"Oscar","lastName":"Vidales","titleText":"Internet Sales Manager","emailTxt":"ovidales@normreevesford.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2986/employees/cad3911d8416.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":293277,"firstName":"Juan","lastName":"Prado","titleText":"Service Lane","shortBioText":"Juan Prado has been working at Norm Reeves Ford Superstore for the past four years. 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He has worked in the automotive industry for the past 35 years, working in various departments including service, sales, and body shop. Additionally, he has received recognition from Ford Motor Company and the private sector in hiring people with disabilities.\r\n\r\nAn avid outdoor enthusiast with many passions. And with the help from a mobile app, he can speak most languages when needed. He was raised in the great city of Downey, CA.","emailTxt":"moconnor@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2986/employees/2016356829ea.jpg","drDealerId":2986,"dealerEmpStartDtUtc":"262828800","industryStartDtUtc":"223603200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":95096,"firstName":"Juan","lastName":"Garcia","titleText":"Sales Consultant","emailTxt":"Jgarcia@cerritosford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2986/employees/1ce33013a9cf.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":293602,"personPtyId":40362392,"firstName":"Artie","lastName":"Amaya","titleText":"Parts Specialist","shortBioText":"Artie Amaya is a Parts Specialist at Norm Reeves Ford Superstore, where he has been working for the past four years. He provides excellent customer service by helping customer's purchase parts for their vehicles. He has received a Superstar award twice (on 9/17/2012 and 5/9/2014). 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He is the Assistant Parts Manager. In this position, he orders the necessary parts, provides a strong retail experience, maintains stock of parts, and reviews warranty returns. \r\n\r\nHe is from Whittier, CA and enjoys watching sports including basketball, football, and baseball.","emailTxt":"aalcaraz@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2986/employees/70024f755bb0.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":620041,"firstName":"Alondra","lastName":"Cabrera","titleText":"Sales","emailTxt":"Acabrera@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620048,"firstName":"Bryan","lastName":"Cornelio","titleText":"Sales","emailTxt":"Bcornelio@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620033,"firstName":"Carlos","lastName":"Lopez","titleText":"Sales","emailTxt":"Clopez@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620053,"firstName":"Daniel","lastName":"Serbanoiu","titleText":"Sales","emailTxt":"Gserbanoiu@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620047,"firstName":"David","lastName":"Parkerson","titleText":"Sales","shortBioText":"I'm not a lot different than most people. 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I feel blessed.","emailTxt":"Dparkerson@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2986/employees/ae67ec3ae3d7.jpg","drDealerId":2986,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"780969600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620043,"firstName":"Feras","lastName":"Awad","titleText":"Sales","emailTxt":"Fawad@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620034,"firstName":"Fernando","lastName":"Pamatz","titleText":"Sales","emailTxt":"Fpamatz@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620049,"firstName":"Fernando","lastName":"Solis","titleText":"Sales","emailTxt":"Fsolis@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620035,"firstName":"Humberto","lastName":"Lozano","titleText":"Sales","emailTxt":"Hlozano@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620036,"firstName":"Israel","lastName":"Rolan","titleText":"Sales","emailTxt":"Irolan@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620037,"firstName":"Jeremy","lastName":"Darrow","titleText":"Sales","emailTxt":"Jdarrow@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620040,"firstName":"Jose","lastName":"Magana","titleText":"Sales","emailTxt":"Jmagana@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620055,"firstName":"Joseph","lastName":"Calderon","titleText":"Sales","emailTxt":"Jcalderon@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620052,"firstName":"Manny","lastName":"Sandoval","titleText":"Sales","emailTxt":"Msandoval@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620050,"firstName":"Matthew","lastName":"Nunes","titleText":"Sales","emailTxt":"Mnunes@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":620044,"firstName":"Nestor","lastName":"Holguin","titleText":"Sales 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Director","emailTxt":"rgissinger@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2986/employees/c2b6a65ddc14.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":620038,"firstName":"Shaun","lastName":"Brown","titleText":"Sales","emailTxt":"Sbrown@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":603844,"firstName":"Tony","lastName":"Gillian","titleText":"Used Car Manager","emailTxt":"tgillian@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/2986/employees/ce797f806dbf.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":620031,"firstName":"Traci","lastName":"Goodrich","titleText":"Marketing","emailTxt":"Traci.goodrich@streamcompanies.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":620046,"firstName":"Zari","lastName":"Ruiz","titleText":"Sales","emailTxt":"Zruiz@normreevesford.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":2986,"certifiedEmployee":false,"deptDscrp":"Sales"}]

Norm Reeves Ford Superstore

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Norm Reeves Ford Superstore Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

9:00 AM - 9:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Norm Reeves Ford Superstore in Cerritos, serving the Orange County and Los Angeles, CA was built with one mission-Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Ford cars, trucks, and SUVS.

...


Norm Reeves Ford Superstore is one of the premier Ford dealers in Cerritos, CA, and in the state of California period. Our commitment to customer service is second to none. We offer one of the most comprehensive Ford parts and Ford service departments in the city of Cerritos California. Norm Reeves Ford Superstore provides the city of Cerritos California with the #1 Parts Team in the Cerritos area.

"Home of The Price Protection Guarantee"

Reviews

4.6 out of 5 4.6
685 lifetime reviews. Includes reviews of Norm Reeves Ford Superstore from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 21, 2019

    Everything was great treated very well and respectful service was done in less then 2 hours made me feel welcomed thank you will return for future service...

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 17, 2019

    Jose Torres provided excellent and timely service. He listened and provided updates accordingly. He explained the process thoroughly and kept it simple.... Great job Jose!

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We truly appreciate the 5 star- rating and awesome feedback, Milton!

  • September 6, 2015

    Norm Reeves Ford was an Awwsome experience went to look at the Mustangs, as a was looking MARVIN WAS AND AWWSOME HELP . He got me a good deal he helped... me out a lot i was happy with my experience and my purchase . Drove out of there with a Ford Mustang GT with a sport package Awwsome deal thanks to MARVIN .. Anyone ever interested go to him he hook u up.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Felix, we're so glad you enjoyed your experience at Norm Reeves Ford with Marvin! Thank you for taking the time to write us a positive review. If y...ou're on Facebook or Google+, we'd love it if you connected with us! Hope to see you again soon! And enjoy your new Mustang!

  • 5.0 out of 5
    November 17, 2019

    There was a confusion with charges, but it was quickly resolved after speaking with service people. Usually good service at this location, and car wash!

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to share about your experience and the 5-star rating, Eloisa!


    Worked with:
    Juan Prado

    Service Lane

    (5.0) 7 reviews

    Tony Ybarra

    Service Advisor

    (4.5) 27 reviews

    Sean Osborne

    Director

    NOT RATED

  • 5.0 out of 5
    November 17, 2019

    Excellent car buying experience. This is our 3rd time purchasing with Norm Reeves. Appreciate the no haggling, just get it done, can do attitude. Thanks... Miles and Oscar!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review and 5 stars!


    Worked with:
    Oscar Vidales

    Internet Sales Manager

    (5.0) 14 reviews

    Miles Phillips

    Sales Consultant

    (5.0) 13 reviews

  • 5.0 out of 5
    November 17, 2019

    Sales department was very helpful finding a vehicle for us. Finance was very knowledgeable and helpful. The dealership was very nice and modern. The... selection of vehicle was great.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you sharing this great feedback! Thanks for the 5-star rating, Ted!


    Worked with:
    Fortino Milian

    Sales Manager

    (4.9) 22 reviews

    Ramy Tawadros

    Sales

    NOT RATED

  • 5.0 out of 5
    November 16, 2019

    Norm Reeves Ford is a wonderful dealership with outstanding service and great pricing. We have purchased many vehicles from Norm Reeves over the years... and will always return!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We truly appreciate the 5 star- rating and awesome feedback, Jay!


    Worked with:
    Mike Gilligan

    General Manager

    (4.7) 7 reviews

    Fabby Guerra

    Finance Director

    (4.3) 25 reviews

    Manny Mendez

    Finance Manager

    (4.2) 21 reviews

    Anthony Dornier

    Sales

    NOT RATED

    Jesse Martinez

    Sales manager

    NOT RATED

  • 5.0 out of 5
    November 16, 2019

    Raymond is great he fixed my suv very quickly and was always in contact with me. It is wonderful that you have night pick up. He is so polite. That is... one of the reasons why I keep coming back to Cerritos Ford. It is also very nice that my salesman Jorge still says hello and remembers me and my family after 2yrs. I love Ford of Cerritos

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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the positive feedback and 5 star- rating!

  • 5.0 out of 5
    November 16, 2019

    Jose was helpful, knowledgeable and took great care in making sure our repair experience was painless. He kept us updated throughout the process. thank... you!

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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the great review and 5 stars, Scott!

  • 5.0 out of 5
    November 15, 2019

    The ratings are based with good customer service and friendliness. It made my experince wonderful. Thank you, for making us feel welcome. All the staff's... are amazing.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for taking the time to share about your experience and the 5- star rating, Yadi!


    Worked with:
    Manny Mendez

    Finance Manager

    (4.2) 21 reviews

    Nate De La Trinidad

    Sales

    NOT RATED

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