Lexus of Tampa Bay

From beginning to end the service at Lexus of Tampa Bay is always exceptional! Making an appointment is easy and fast, and leaving my car with the best Service Advisor ever Pamela Moore ensures service that always exceeds expectations. Thank you, Lexus of Tampa Bay and Ms. Moore!

I always take my lexus gs450 to this dealer. My service advisor is awesome! David thank you!

You should have asked for one word to describe my experience for this visit to Lexus of Tampa Bay...Wow! I've been disappointed with service before, this was NOT that. This experience made me feel eerie at first. Allow me to explain. The greeter was friendly, engaging and thorough with his initial intake. My advisor, Ms. Vargas, was exceptionally professional, to the point, detailed and exact with what to expect from my visit. Though the service department is working in austere conditions due to construction, you couldn't tell by the actions of the in-taker (I am remiss for not asking his name), the lounge area, and Ms. Vargas. I was there for way less time than expected and when I got my invoice, I was pleasantly surprised to see what needed to be done, what "checked" ok, and what the cost associated with each service would cost up front, like an a la carte menu. Ms. Vargas answered my questions to my complete satisfaction, thanked me for bringing my vehicle in to Lexus of Tampa Bay, escorted me to the door, showed me my vehicle and I was on my way. The eerie part of this scenario is that I felt that at any moment the bottom of the real world would fall out and I would be in this quasi "Get Out" scenario. I was quite pleased, with this visit, and I am enthused about going back for the recommended services. I have NEVER felt this way at Lexus of Tampa Bay, hence, the eerie feeling. I don't know if anything was adjusted, tightened or tweaked, but if so, thank you! I went in with a loose front end suspension, it is now closer to like when I bought it new. Thank you. Thank you. Thank you! Now to close this "15 Word Minimum" feedback. In the past I have been harsh with my feedback of Lexus of Tampa Bay because I expected so much more. I paid a premium price for the perfect vehicle, and it is a perfect vehicle. I expected premium service and felt like I did not receive that. This time everything was premium. When I left the service department I was elated. So much so that I laid my top back, dropped my windows and got Crunked!... what can I say, it's Tampa Bay!!!

Always a great experience great customer I love ls460 L it's been a great car with great service

Alex was excellent at assisting and keeping me informed of the service required. Prior to my visit I had been contacted by an employee to have my car appraised, since they were looking for used Lexus's. Unfortunately, while the car was in the shop for two days, they couldn't find the time to get by and make an appraisal. And, when they did provide an estimate it was under blue book and other dealers estimate. They asked if I could bring the car back for a formal estimate. This was not the service I have experienced from this dealership.

MJ was professional and kept me updated. Very smooth process and overall great experience. Thank you!

Tampa bay Lexus always do very good service very good sales take care of the customer it’s right I hope much they can they always the best

I have been treated wonderfully by the team at Lexus of Tampa Bay during the sales process and each time thereafter I have come in for service. First class all the way.

Excellent service, Alex was very helpful and knowledgeable about my car needs. Gave great advice and good discounts. I will come back again for my next service. Every time it?s a great experience.

Always professional and friendly. My service tech, Alex Hidalgo always keeps me informed.