Reviews
I arrived at the Crown Acura Service Department area
I arrived at the Crown Acura Service Department area which was my first visit to the dealership due to a recall notice for my 2024 MDX. The Service area was clearly marked and I was greeted immediately by a service employee who took my personal information and confirmed my appointment and then directed me to the Acura hospitality area next to the showroom. Shortly after grabbing a coffee Bart Bartley, a service advisor, contacted me and went over the recall notice and had me sign a few service documents. I had a couple questions about oil change maintenance and waxing recommendations and Bart answered my questions and introduced me to their finance advisor, Jay Rudio, who explained their ceramic coating option by Triton. He showed me the vehicles in the showroom that had the ceramic coating and I was very impressed with the luster and finished look of each vehicle and I’m strongly considering getting the application done for my MDX. The recall check for a brake pedal pin took about 30 minutes including the multi-point inspection. Bart offered a complimentary car wash with the service call but I had just washed my MDX and didn’t need the wash. Considering this was my first visit to Crown Acura, I was very pleased with the service, the employees were very friendly and helpful and the facility was crystal clean and customer friendly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John Shaw has always gone above and beyond for his
John Shaw has always gone above and beyond for his customers. He is truly an asset to the Crown Acura team!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jo, We’re thrilled to hear John consistently goes above and beyond for his customers. He’s truly a valued member of our Crown Acura team, and we appreciate you recognizing his dedication.
John Shaw was great as usual!
John Shaw was great as usual! He keeps you updated so you always know what’s going on and seems to care about his clients having a good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Johanna, we are so glad that John consistently provides you with thorough and efficient service and that he made this visit no different. If there is ever anything more that he and the team may assist you with, please do not hesitate to reach out.
Just had my 60k Check up.
Just had my 60k Check up. Logan Lane my rep was super and provided me everything I needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, Thank you for your positive review! We are so glad that Logan took great care of you and your automotive needs. Your safety and satisfaction are our utmost priorities. Safe travels!
I can not even put into words how much I appreciate
I can not even put into words how much I appreciate everyone at Crown Acura. From Bart Bartley in the service department, JD (John Duenskie) in sales and Jay Rudio in finance they are all so very honest, fair, up-front, kind, understanding and helpful. I will forever do business with them and only them from now on. Thank you guys for making this such an easy process and helping me as much as you did. I appreciate you and will send all of my friends and family your way! ❤️
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bart, JD, and Jay will be so happy to know how much their honesty, kindness, and care meant to you. We’re beyond grateful for your loyalty and your willingness to recommend us to your friends and family. We’re lucky to have customers like you in the Crown Acura family!
I worked with Luke Mistretta and he made my whole
I worked with Luke Mistretta and he made my whole experience quick, efficient, and painless. Best car buying experience I’ve ever had. Rudy in Finance was great, too! I highly recommend Crown Acura!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Joyce, We're proud that Luke Mistretta delivered the quick, efficient, painless experience that made this your best car purchase ever. We're also glad Rudy provided great service in Finance. Your high recommendation of Crown Acura is deeply appreciated. Congratulations on your new vehicle, and thank you for choosing Crown Acura!
John in the service center is the nicest guy.
John in the service center is the nicest guy. Plus he’s honest with timing and quotes. There are never any bait and switches (like what happens at a lot of service center). And, most importantly, never once brought my car in for service and had to take it back for the same thing again (other than regularly scheduled service) Crown Acura is the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gary, We're delighted that John is not only the nicest guy but also completely honest with timing and quotes. Knowing you've never experienced bait-and-switch tactics or had to return for the same repair shows our commitment to quality and integrity. Thank you for calling Crown Acura the best, we appreciate your loyalty and look forward to serving you for years to come!
John in the service center is the nicest guy.
John in the service center is the nicest guy. Plus he’s honest with timing and quotes. There are never any bait and switches (like what happens at a lot of service center). And, most importantly, never once brought my car in for service and had to take it back for the same thing again (other than regularly scheduled service) Crown Acura is the best!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, Thank you for your thoughtful feedback! We’re thrilled that John’s transparency, integrity, and reliable service have made every visit such a positive experience. It means so much that you trust us to care for your vehicle time and again.
Thanks John for your attention to detail.
Thanks John for your attention to detail. You always place the customer 1st. Your professionalism is the best. I’ve been a customer for over 10 years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re truly grateful for your 10+ years of trust in Crown and delighted to hear that John’s professionalism, attention to detail, and customer-first approach continue to make every visit exceptional!
Thanks John for your attention to detail.
Thanks John for your attention to detail. You always place the customer 1st. Your professionalism is the best. I’ve been a customer for over 10 years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
TFarmer, We’re truly grateful for your loyalty over the past decade and are delighted to hear that John continues to provide the exceptional, customer-first service you’ve come to expect. His professionalism and attention to detail reflect the high standards we strive to uphold every day. We appreciate your continued trust and look forward to serving you for many more years to come.