Reviews
Great customer service; my vehicle stalled on me Fields BMW of Lakeland did a great job repairing it and Albert was always in communication with me. I appreciate all they did for me. Thank you so much.
Great customer service; my vehicle stalled on me Fields BMW of Lakeland did a great job repairing it and Albert was always in communication with me. I appreciate all they did for me. Thank you so much.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind review! We are thrilled to hear that Albert provided excellent communication support throughout your whole experience. Safe travels from all of us at Fields BMW Lakeland!
They were very attentive and kind during a unfortunate diagnosis. They were patient with me and explained how to move forward effectively.
They were very attentive and kind during a unfortunate diagnosis. They were patient with me and explained how to move forward effectively.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Angela, we're so glad to hear you had a supportive experience during a tough time. Thank you for choosing Fields BMW Lakeland and for sharing your review!
5/5 Stars - Exceptional Service from Oscar!I recently visited Fields BMW Lakeland and had an outstanding experience working with Oscar. From start to finish, he was professional, attentive, and incredibly knowledgeable. He took the time to answer all my questions and made the entire process seamless and stress-free. The customer service at this dealership is top-notch, but Oscar truly went above and beyond to ensure I was taken care of. I highly recommend asking for Oscar if you want a premium, hassle-free experience!
5/5 Stars - Exceptional Service from Oscar!I recently visited Fields BMW Lakeland and had an outstanding experience working with Oscar. From start to finish, he was professional, attentive, and incredibly knowledgeable. He took the time to answer all my questions and made the entire process seamless and stress-free. The customer service at this dealership is top-notch, but Oscar truly went above and beyond to ensure I was taken care of. I highly recommend asking for Oscar if you want a premium, hassle-free experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear it! Thank you for choosing Fields BMW Lakeland and highlighting Oscar's outstanding customer service. Safe travels!
Excellent service, communication, and contact. They keep your informed and updated as to actions taking placee
Excellent service, communication, and contact. They keep your informed and updated as to actions taking placee
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review of our team, Roger! We appreciate your business and hope to see you again at Fields BMW Lakeland!
Great experience with the service department! Zack always does a fantastic job and I appreciate his honesty and integrity
Great experience with the service department! Zack always does a fantastic job and I appreciate his honesty and integrity
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lanette, it's great to hear you had such a positive experience with Zack and our service team at Fields BMW Lakeland! We truly value your feedback and look forward to assisting you again! Safe travels!
The dealership is very easy to make an appointment maintain very well supplying snacks for those waiting for their car or a shuttle service if need be. Attention is given to customers rather quickly.
The dealership is very easy to make an appointment maintain very well supplying snacks for those waiting for their car or a shuttle service if need be. Attention is given to customers rather quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing this! Thanks for choosing Fields BMW Lakeland and for sharing your experience with our team. We wish you safe travels!
The service was the usual Outstanding service. I appreciate Albert and his attention to detail.
The service was the usual Outstanding service. I appreciate Albert and his attention to detail.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi jmrnolan, thank you for sharing your feedback! We are thrilled to hear that Albert provided you with his usual outstanding service and that his attention to detail stood out to you. We truly appreciate your loyalty to Fields BMW Lakeland and look forward to seeing you again next time.
Thank you, Matthew for the great purchase experience. We appreciate your kindness, knowledge, and ease of the process.
Thank you, Matthew for the great purchase experience. We appreciate your kindness, knowledge, and ease of the process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are glad Matthew delivered a smooth purchasing experience! We will be sure to pass along your kind words. Thank you for choosing Fields BMW Lakeland and enjoy your new car!
They have the best BMW technicians in the area and the best service advisor Mr. Nathan.
They have the best BMW technicians in the area and the best service advisor Mr. Nathan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are glad to hear this praise for Nathan and the service team here at Fields BMW Lakeland! See you next time!
Perfect service, windshield was replaced in a high professional manner, nice people ,very friendly and helpful. Vielen dank fields bmw
Perfect service, windshield was replaced in a high professional manner, nice people ,very friendly and helpful. Vielen dank fields bmw
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, we're glad to hear you had a professional and friendly experience with our team! Thank you for choosing Fields BMW of Lakeland and for sharing your feedback.