Fields BMW Lakeland

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
81 lifetime reviews.

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  • 5.0 out of 5
    July 3, 2020

    Excellent experience with knowledgeable and helpful staff

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    May 27, 2020

    Great buying experience. Absolutely no high pressure tactics!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • January 17, 2018

    Best buying experience ever. Friendly and courteous staff willing to work with us to formulate the sale. Salesman, Sales Manager, and accounting associate... were excellent to work with. Other Lakeland auto dealers should take customer service lessons from you folks.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your patronage, Mr. Newman! We'll be sure to share your rating with our Staff. Fields Matters Because You Matter. With appreciation, Gar...y Gordon, General Manager.

  • 5.0 out of 5
    March 17, 2020

    Always great and professional service at FIELDS BMW in Lakeland Florida

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    January 30, 2020

    Fields BMW was an excellent choice in every area and phase of the new purchase of my X5. Thank you to Joe Roth for his excellent knowledge during the... entire sales process. I enjoyed the entire professionalism that everyone at the dealership displayed. Thank you for making the new car buying experience exciting and fun. I love this vehicle, for real ! Brent

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 2, 2019

    Car buying experience was great. Custom car order showed up on time and exactly as ordered. My sales person was very knowledgeable and keep me up to date... with my order status. Would definitely go back and recommend this location to anyone else.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 6, 2019

    Joe Roth was great and I am completely satisfied with my purchase.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 22, 2019

    I have purchased other cars and they give great service.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 10, 2019

    Please, just ask for Rick a salesman who knows everything about the car he sells. I literally leased the car the same day I test drove it. The whole group... made it a breeze. Saved time and money thru the whole process. By the way, I love my new X2.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    June 27, 2018

    Tried to replace parts that have been replaced two weeks ago. Outrageous repair bill for repairs that do not need replaced. A rip off place.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I'm so sorry to learn you had a poor experience. On behalf of our Dealership and Fields Auto Group, I sincerely apologize for any inconvenience. I wou...ld like to know more about what went wrong and work to find an amicable solution. At your earliest opportunity, I would be grateful for the opportunity to speak with you. You may reach me at (863) 816-1234 or at ggordon@fieldsauto.com. Thank you and I look forward to resolving this matter for you and exceeding your expectations. Many thanks, Gary Gordon, General Manager.

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