Reviews
2015 ford explore sport
Will never prob buy a ford again. Our 2015 Ford Explorer sport didn?t even have 70,000 miles on it and had to replace the transmission. Have had interior issues and trim problems. Check engine light problems and the sulfur smell in the cab.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Sam Galloway Lincoln
Great Professional sales Mr Weinstein Sense of urgency for my needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Operations Manager
The dealership is clean and well managed, my service adviser keeps everything moving forward and does a great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard, that is great news! Thank you for your review!
Purchase of used car.
Car is nice with nothing wrong to date. Salesmen were not pushy and answered all my questions.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
James, thank you so much!
F - 150
Great service. Advisor was very helpful Repair was on time as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, thank you so much!
stef610us@yahoo.com
I went to in for what I thought was a scheduled appointment for car butler. In the past all services are preformed including oil change, tires ,etc. I was told no appointment was found. But I was going to be accommodated. Oil change was not done and that was my primary reason for going for services. Unfortunately I didn't notice until after I left the service area.
- Customer service 4.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephanie, we feel there has been some miscommunication and would love to make things right. Please let us know your contact information so we can reach out and try to rectify the situation.
Jerry
Easy as a Sunday morning, I am completely satisfied with my total experience at Sam Galloway Ford dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gerald, thank you for leaving such an awesome review! We're glad we could help you out. If you have any additional questions or needs, we will be more than happy to assist you! Safe travels!
Awesome Experience
Best experience I have had at a dealership. Details that I normally had to take care of were done for me before I left the dealership. Everyone was courteous and helpful. My salesman, Kenneth McDonald, spent a good deal of time making sure I knew the features before I left in spite of the fact I was buying a used car that wasn't a Ford. I highly recommend the dealership and salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Linda, we truly appreciate your review!
GLENC728@GMAIL.COM
I have older model vehicle that is having more repairs and diagnostics - my intent here is to give leeway to the quality of repairs - I came for an oil change and car is running rough (transmission) and check engine light goes on. Returned to service for diagnostic and repairs - and, I have repairs!
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New AC
Service was good. So far it?s still working. Representative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
George, thank you so much!