Reviews
The advisor received me, and He reviewed the details about the maintenance (tasks necessary and time). He explained to me what the technician found, and He offered a suggestion to keep the vehicle in good condition. The service was great.
The advisor received me, and He reviewed the details about the maintenance (tasks necessary and time). He explained to me what the technician found, and He offered a suggestion to keep the vehicle in good condition. The service was great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Generally good but this time they forgot to turn off the “maintenance required soon”, so I’ll have to drive back 45 min just for that … and I do hope all the service I paid for was done…!
Generally good but this time they forgot to turn off the “maintenance required soon”, so I’ll have to drive back 45 min just for that … and I do hope all the service I paid for was done…!
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
I'm glad to know you've generally had good experiences with us, but I'm sorry for the oversight regarding your maintenance notification. It's certainly not our intention to inconvenience you, and we understand how frustrating that can be. Please give me a call at your earliest convenience so we can address this issue without requiring another trip. Best, Martin Olvera Jr - Service Manager - (239) 431-2434 Thank you, Edison Espinal - Service Manager - [email protected]
Everyone at the Dealership was nice and polite, especially my service writer, Anthony. We waited for our service work to be done where Germain had coffee and snacks available. It was a great experience.
Everyone at the Dealership was nice and polite, especially my service writer, Anthony. We waited for our service work to be done where Germain had coffee and snacks available. It was a great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your positive experience with Anthony and the team! We are happy to hear you enjoyed the amenities at Germain Toyota of Naples.
Our sales person, Collier, was knowledgeable and helpful. His Manager, Mike was also very able and flexible in our negotiations.
Our sales person, Collier, was knowledgeable and helpful. His Manager, Mike was also very able and flexible in our negotiations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Germain Toyota of Naples! We will be sure to pass along your appreciation to Collier and Mike. We hope to welcome you back in the future, Rich.
As always Ann helped out with our car!all service was good and helped us get a major expense take care of!
As always Ann helped out with our car!all service was good and helped us get a major expense take care of!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Liz, thank you for sharing your awesome praise of Ann and her team! We truly appreciate your support and business. See you next time at Germain Toyota of Naples!
My appointment for maintenance . was for 10 am...left the dealership at 10:30. All employees were courteous..polite ...great customer service.
My appointment for maintenance . was for 10 am...left the dealership at 10:30. All employees were courteous..polite ...great customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to hear our team made your appointment so smooth and easy, Laura! Thank you for choosing Germain Toyota of Naples and we hope to see you again down the road.
Excellent seller in his service showing interest and concern to make the business of the year to obtain better payment installments and interest efficient and effective
Excellent seller in his service showing interest and concern to make the business of the year to obtain better payment installments and interest efficient and effective
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi José, thanks for highlighting our team's dedication to getting you the best deal at Germain Toyota of Naples. We wish you safe travels ahead!
My experience to have work involving rear brakes pluse numerous other repairs couldn’t have been better from the minute I arrived until the moment I left due to the excellent care to every detail by Frank Feinman my Service Advisor. THANKS FRANK⭐️🎊😊
My experience to have work involving rear brakes pluse numerous other repairs couldn’t have been better from the minute I arrived until the moment I left due to the excellent care to every detail by Frank Feinman my Service Advisor. THANKS FRANK⭐️🎊😊
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cam, hearing that Frank and our team made your experience smooth and easy from start to finish is the best thing we could hope for! Thank you for choosing Germain Toyota of Naples and for sharing your support. See you down the road!
Performed multi point inspection,oil change,rotation of tires. Braeden kept me updated when my car would be ready.
Performed multi point inspection,oil change,rotation of tires. Braeden kept me updated when my car would be ready.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bob, thank you for sharing your feedback! We hope we can assist you again in the future at Germain Toyota of Naples. Drive safely!
Today I had a great buying experience with Eric Hart and Miguel Mitchell of Germain Toyota of Naples; they are a great sales/finance team who care about their customers. I originally had a maintenance appointment and Rudy Vargas from the service department also helped to make this transaction smooth. Thank you everyone - 5 stars to all three of them!
Today I had a great buying experience with Eric Hart and Miguel Mitchell of Germain Toyota of Naples; they are a great sales/finance team who care about their customers. I originally had a maintenance appointment and Rudy Vargas from the service department also helped to make this transaction smooth. Thank you everyone - 5 stars to all three of them!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ricardo, we're so pleased to hear this glowing feedback about our team! We will pass along your kind words to Eric, Miguel, and Rudy. Thank you for choosing Germain Toyota of Naples!