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Germain Toyota

(3,111 reviews)
Visit Germain Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–6:00pm Closed
2017 consumer dealer award
View 3 awards
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (239) 494-6851 (239) 494-6851
Used (239) 431-9003 (239) 431-9003
Service (866) 518-9406 (866) 518-9406

Reviews

(3,111 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Germain Toyota from DealerRater.

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It has been approximately 5 years since I started taking

It has been approximately 5 years since I started taking my vehicles to Germain Toyota to have my vehicles serviced. The tag team of Dameion Reed and Marco Quiroz are hands down awesome. Dameion has many years of service experience and is extremely knowledgeable and polite. As Dameion transitioned into a different role, his protege Marco has continued in his foot steps. Marco carries similar trates as Damieon. He advised me on what checks the technician was going to perform on my two vehicles and about how long the service was going to take. My vehicles were in for oil changes and tire rotations. My son and I were out of service with work completed and complementary car washes within a couple of hours, respectfully . I highly recommend Germain Toyota to service your Toyota vehicle. Thank you Damieon and Marco. Keep up the good work. June'25 Sal N.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Sal, thank you for your continued trust in Germain Toyota of Naples! We're over the moon to hear that Dameion and Marco have consistently provided excellent service over the years. Your recommendation means a lot to us, and we'll be sure to pass along your kind words!

I’ve used this dealership for many years about my car

I’ve used this dealership for many years about my car from the dealership out of state. They know what they’re doing and they’ve done it quite well all these years, The previous fellowship I use up north for a bottle. My other cars have made things difficult but your main Jermaine strives of perfection and they take care of their clients and a very proud that I have them here in this area them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your loyalty and kind words about Germain Toyota of Naples! We're proud to have provided consistent service over the years, and it's wonderful to know we've met your expectations. We look forward to continuing our relationship with you in the future!

Frank was great - he explained everything that was done

Frank was great - he explained everything that was done and what I needed in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for giving a shoutout to Frank and leaving Germain Toyota of Naples a five-star review!

I have been dealing with Germain Toyota since 2004.

I have been dealing with Germain Toyota since 2004. I am completely satisfied with the service I receive from Germain Toyota. Lately I’ve been dealing with Victor Handel he is absolutely amazing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Ros, thank you for your continued trust in Germain Toyota of Naples since 2004! We're delighted to hear that Victor has been providing amazing service. We appreciate your loyalty and look forward to serving you again soon!

I recently had my vehicle serviced at Toyota of Naples,

I recently had my vehicle serviced at Toyota of Naples, and I couldn’t be more satisfied. From start to finish, the process was smooth, professional, and efficient. I was helped by Daniel, and he was absolutely excellent friendly, knowledgeable, and genuinely attentive to my concerns. Thanks to Daniel and the whole team, I left feeling confident and well taken care of. Highly recommend this location for anyone needing quality service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your positive experience with us at Germain Toyota of Naples! We're delighted to hear that Daniel and the team provided excellent service, making sure all your concerns were addressed. We appreciate the recommendation and look forward to serving you again in the future!

Incredible treatment, support and search for solutions

Incredible treatment, support and search for solutions Thanks to everyone, it's an incredible team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your positive experience with Germain Toyota of Naples!

Totalmente complacido con la atención y servicio de

Totalmente complacido con la atención y servicio de Oswaldo quien estuvo en todo momento pendiente de mis necesidades y exigencias, sin duda el mejor servicio q e podido recibir

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Misdiel, nos alegra saber que Oswaldo le brindó un excelente servicio en Germain Toyota of Naples. Gracias por compartir su experiencia con nosotros!

Great people easy to work with and very involved and

Great people easy to work with and very involved and pleasant will definitely purchase there again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Germain Toyota of Naples a five-star review! We are elated to hear that our team ensured a smooth buying process. Enjoy the ride!

We were searching for a late model used vehicle.

We were searching for a late model used vehicle. We stopped by Germain Toyota Naples where we met Ozzie Montoya who is part of the sales team. From that moment forward we were treated like family. We test drove several vehicles and eventually settled on a vehicle which meets our needs. There was never any pressure and Ozzie allowed us to proceed at your pace in making the decision. We are completely satisfied with the entire sales team. They were helpful, understanding, professional and not pushy in any way. We could not ask for a better car buying experience. As a follow up, when we took delivery of the vehicle Ozzie realized that the second key fob was missing. He promised to track down the missing fob and ended up sending it to us via Fed Ex. We are extremely impressed by Germain Toyota's customer service and Ozzie Montoya. We are keeping your business card on file Ozzie.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Craig, we're delighted to hear that Ozzie and the Germain Toyota of Naples team made your car buying experience feel like family. It's wonderful knowing you felt no pressure and received exceptional service even after delivery. Thanks for choosing us!

Germain Toyota of Naples was includible helpful

Germain Toyota of Naples was includible helpful especially Anthony the service, I have a Corolla 2022 and My wife RAV4 and we love it , I started visit there when I bought a New Camry 2005 them bought a New Camry 2009 and always the service are excellent, that is the reason I like to buy Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and kind words about Germain Toyota of Naples! We're delighted to hear that Anthony and our team have consistently provided excellent service over the years. Enjoy driving your Corolla, RAV4, and all future Toyotas!