Reviews
Alexander it’s always helping me even if it’s a
Alexander it’s always helping me even if it’s a last-minute request I had a nail and a tire and wanted help immediately
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I brought my Lexus into the dealership for service.
I brought my Lexus into the dealership for service. Scott Fielding was my service rep. He was extremely courteous, knowledgeable, and professional. He handled everything I needed done very quickly and I was in and out in no time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott Fielding, my Service Advisor at Germain Lexus, was
Scott Fielding, my Service Advisor at Germain Lexus, was very professional and did a great job during my recent visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I BROUGHT MY CAR IN FOR ITS 1ST SERVICE AND DEALT WITH
I BROUGHT MY CAR IN FOR ITS 1ST SERVICE AND DEALT WITH DANNIELA ALVES SHE WAS A PLESSURE TO DEAL WITH AND VERY PROFESSIONAL
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad Danniela Alves provided pleasant, professional service for your first visit. Starting off on the right foot is important, and Danniela clearly delivered. She'll really appreciate your kind words. Thanks for your business! Regards, Don Nelson - General Manager
Dan was wonderful dealing with me , it was easier talking
Dan was wonderful dealing with me , it was easier talking to him and he explained everything to me . He loaned me a car too.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this positive feedback! We're thrilled Dan made everything easier for you by explaining things clearly and providing you with a loaner car. His wonderful, communicative approach is exactly what we value. Dan will be pleased to know he made your experience smooth and convenient. We appreciate your business! Regards, Don Nelson - General Manager
Germaine Lexus of Naples and Mr.
Germaine Lexus of Naples and Mr. Isaac Herzberg were outstanding in every way when we recently went to purchase, ( lease), a new vehicle. As a person who was hesitant to purchase a new car with ‘ all the bells and whistles,’ Isaac thankfully had the extensive knowledge and patient demeanor to set my mind at ease. He helped me realize that the new technology was nothing to fear, but rather to embrace all it could do to make my driving experience smoother and better in every way. Isaac encouraged me to take the new car I was considering for a short spin, and he went along to answer every question I sent his way. That was all it took. Once I was so comfortable driving it, I wanted to purchase it. When we returned to the dealership after the test drive, Isaac introduced us to the entire team. It was evident that they all had high regard for one another. We spoke to someone who explained finances, and someone who let us know that our business was important to Germaine of Lexus and the team, and someone who would answer every detail regarding the technology in the vehicle, and of course, the benefits of outstanding service all along the way. Isaac offered to personally deliver our new car when I expressed reservations in driving it home that day. He was so great when he delivered it, again answering every question and explaining the paperwork. I highly recommend Germaine of Lexus to all my family and friends!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Merrlc, Thank you so much for this beautifully detailed review! We're absolutely thrilled that Isaac Herzberg and the entire team at Germain Lexus of Naples made your leasing experience so outstanding. Isaac will be truly honored to know his extensive knowledge, patient demeanor, and encouragement helped ease your hesitation about new technology and turned it into something to embrace. His willingness to test drive with you, answer every question, personally deliver your vehicle, and thoroughly explain everything shows the dedication he brings to every customer. We're also pleased you felt the team's mutual respect and commitment to making your business important. Your high recommendation to family and friends is the ultimate compliment. Congratulations on your new Lexus and thank you for choosing Germain Lexus of Naples! Regards, Don Nelson - General Manager
Everything I wrote is 100% accurate, and straight from the heart. Michael and I both are so pleased with the way Lexus went above and beyond to take care of us. The vehicle drives like a dream too! Thanks so much for all that Isaac and the team did to make the experience totally positive and memorable in every way.
As always, Jackson Kirby was great.
As always, Jackson Kirby was great. He is very professional and great at what he does.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
GG, We're happy Jackson Kirby consistently provides great, professional service. His excellence is what we're all about. We appreciate your continued business and loyalty! Regards, Don Nelson - General Manager
Alexander DePew of your Naples Service Department was
Alexander DePew of your Naples Service Department was punctual, attentive and professional. Everything one could wish for. You are fortunate to have found him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marie, We truly appreciate you taking the time to recognize Alexander DePew! His punctuality, attentiveness, and professionalism are exactly what we value. We completely agree that we're fortunate to have Alexander on our Naples Service team. Thank you for your business and for sharing this positive feedback! Regards, Don Nelson - General Manager
Hassle free professional customer service.
Hassle free professional customer service. I dropped car off at scheduled time. Within 10 minutes of drop off Service advisor provided detailed description of service scope with estimated cost. Due to service lead time loaner vehicle provided. Service Advisor telephoned me when service completed . Total service amount same as quote. I look forward to my next service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Art, Thank you for the great review! We're so glad your service was hassle-free, with clear communication, a convenient loaner, and pricing that matched the quote. Professional customer service is what we strive for every time. We appreciate your business and look forward to your next service appointment! Regards, Don Nelson - General Manager
My service experience with Germain Lexus of Naples was
My service experience with Germain Lexus of Naples was fantastic. My appointment was when I wanted it and was taken immediately upon arrival. My costs were explained upfront and was kept informed of the progress along the way. My Service Advisor Jackson Kirby is a professional, friendly and knowledgeable advisor. He always takes his time to answer questions and i value his advice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bobby, We're thrilled to hear that everything went smoothly from scheduling your appointment to completion. Jackson Kirby is truly a professional who takes pride in providing clear explanations, keeping customers informed, and taking the time to answer questions thoroughly. We're so glad he's been such a valuable resource for you. Your feedback means the world to us, and we appreciate your continued trust in Germain Lexus of Naples! Regards, Don Nelson - General Manager