Reviews
Good work but took a looong time --- - - - - - - -
Good work but took a looong time --- - - - - - - -
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Bought the first car they showed us. Had an issue with the car we had purchased from that dealer a couple of years before so they tried to give us the best deal they could.
Bought the first car they showed us. Had an issue with the car we had purchased from that dealer a couple of years before so they tried to give us the best deal they could.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Fair support and clear communication are at the heart of how our service team operates. Knowing you felt well supported when addressing your earlier issue and pleased with the outcome means a lot to our service team. We appreciate you trusting us with the service on your Lincoln Nautilus.
The service advisors are nice enough but my experience since I purchased a 2024 Navigator is they never fix the issue the first time. For example every time I brought the vehicle in for service I asked about the poor function of my AC system-since day one it never seemed to cool the car as it should. Each time I was told it's fine and/or it's a "black" car and that was the reason. Finally, the system stopped cooling completely and it cost nearly $3000 to fix it as it is now out of warranty. If you "Google" AC issues with the 2024 Navigators-it's a common problem. Same with a problem previously with my USB charging ports not working. I brought it in to be fixed and they fixed the front but not the ones in the back so I had to bring it back again. For a luxury brand, the service levels don't the feel like it does when we've owned Lexus' or our other vehicle Genesis.
The service advisors are nice enough but my experience since I purchased a 2024 Navigator is they never fix the issue the first time. For example every time I brought the vehicle in for service I asked about the poor function of my AC system-since day one it never seemed to cool the car as it should. Each time I was told it's fine and/or it's a "black" car and that was the reason. Finally, the system stopped cooling completely and it cost nearly $3000 to fix it as it is now out of warranty. If you "Google" AC issues with the 2024 Navigators-it's a common problem. Same with a problem previously with my USB charging ports not working. I brought it in to be fixed and they fixed the front but not the ones in the back so I had to bring it back again. For a luxury brand, the service levels don't the feel like it does when we've owned Lexus' or our other vehicle Genesis.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Treated like I was very special Explained everything. Even found discounts I was not aware that I was entitled to.Car retuned spotless and even vacuumed
Treated like I was very special Explained everything. Even found discounts I was not aware that I was entitled to.Car retuned spotless and even vacuumed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your Lincoln Nautilus is in great hands with our service department. Our team is pleased we could uncover savings you weren’t aware of and return your vehicle spotless. Hearing that you felt well informed and especially valued during your visit means a great deal to us.
Started work right away. Went over everything done, and helped me get my ID.me discount. Eey efficient & showed care for me as her customer.
Started work right away. Went over everything done, and helped me get my ID.me discount. Eey efficient & showed care for me as her customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you appreciated the prompt start, clear explanation of the work, and assistance with your ID.me discount is rewarding. We’re glad the service on your Lincoln Aviator went smoothly and that you felt well looked after.
Stephane has been great in taking care of me and my car. The service is always great
Stephane has been great in taking care of me and my car. The service is always great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delivering consistent, attentive care for your Lincoln Nautilus is central to our service department’s approach. Knowing that you feel well cared for each time means a lot to us.
I had a lot of problems with my previous Nautilus and Ford would not replace it. This dealer said they would do what ever they could to get us into another car and they did!!!
I had a lot of problems with my previous Nautilus and Ford would not replace it. This dealer said they would do what ever they could to get us into another car and they did!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team could help you into a new vehicle after the issues with your Lincoln Nautilus. Hearing that we delivered on our promise to find you a replacement vehicle means a lot to our team.
I've used only this dealership on my car since my 2017 purchase Always good service
I've used only this dealership on my car since my 2017 purchase Always good service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you’ve trusted our service for your Lincoln MKZ since your 2017 purchase means a lot to our service team. We appreciate your loyalty and the five-star rating.
Chase always goes above and beyond for me When it's time to buy a new car, I will come back because of him
Chase always goes above and beyond for me When it's time to buy a new car, I will come back because of him
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that our team went above and beyond during your Lincoln Nautilus service means a lot to us. Thank you for your loyalty, and we look forward to welcoming you back when it’s time for your next purchase.
Service is charging me $1300+ because the $500 i paid last week didn't fix the car
Service is charging me $1300+ because the $500 i paid last week didn't fix the car
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair