Reviews
Sarasota Ford Quicklane is always fantastic. Been coming here for regular maintenance since I purchased the vehicles from Sarasota Ford. I have purchased two vehicles from here and the experience was always great. Waiting at the dealership is always very comfortable with the lounges and restaurant. Anytime there is an issue after service they always promptly fix it.
Sarasota Ford Quicklane is always fantastic. Been coming here for regular maintenance since I purchased the vehicles from Sarasota Ford. I have purchased two vehicles from here and the experience was always great. Waiting at the dealership is always very comfortable with the lounges and restaurant. Anytime there is an issue after service they always promptly fix it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing our service team for your regular maintenance and vehicle purchases. We’re glad our comfortable lounge areas and on-site dining made your visits more enjoyable and that any issues with your Ford Escape were resolved promptly. We look forward to assisting you again.
walked into Sarasota Ford, scared nervous and excited for the opportunity to fiance a car after not having one in 25 yrs. In walked JC he made it all so much easier for me ! His non intimidating way of explaining things and transparency made the whole process easy and pain free! JC really did a wonderful job ! If you are looking for a car , RUN to Sarasota Ford and ask for JC !
walked into Sarasota Ford, scared nervous and excited for the opportunity to fiance a car after not having one in 25 yrs. In walked JC he made it all so much easier for me ! His non intimidating way of explaining things and transparency made the whole process easy and pain free! JC really did a wonderful job ! If you are looking for a car , RUN to Sarasota Ford and ask for JC !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s great to hear our associate’s clear, transparent approach helped calm your nerves after 25 years without a car. Congratulations on your Mazda CX-5, and thank you for the five-star feedback!
Logan is Very polite and smart.Gives good advice. Would highly recommend if u need a new car.
Logan is Very polite and smart.Gives good advice. Would highly recommend if u need a new car.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation and for highlighting the polite, insightful service you experienced. We’re glad our guidance helped you feel confident while shopping for a new car. We look forward to assisting you again.
Matthew Smith of Sarasota Ford went above and beyond to help us with our purchase!
Matthew Smith of Sarasota Ford went above and beyond to help us with our purchase!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It’s wonderful to know our team provided outstanding support during your used Ford Mustang purchase. Thank you for the five-star review, and we look forward to assisting you again.
If you are looking for an auto service company that treats your vehicle with respect, look elsewhere. I recently took my Limited Edition 2015 50th Anniversary Mustang in for recall service. I brought the vehicle (7600 miles) in on July 1 in impeccable condition. I pick up the vehicle the next day and it was filthy and it was driven 7 miles when the recalls were all for non-driving repairs. Upon entering the vehicle to leave, I noticed the Mustang was in TRACK Mode and a TRACK Mode application was selected. It appears the tech, let’s just call him Ernesto, decided he needed to test drive the vehicle 7 miles in TRACK mode to make sure the new rear camera was functioning properly. Of course, I am very upset with this dealership that would try to gaslight me into thinking that even though the tech should not have put the vehicle in TRACK mode, that Ernesto didn’t drive the car in an abusive manor. Yeah right!… They must think their customers are ignorant. Erik, the service manager, stands behind Ernesto because Ernesto said he’d swear on a Bible. Bill, the Ops Manager, also stands behind Ernesto because Ernesto ‘is a good guy who wouldn’t risk his job by doing something stupid’. Several calls into Ian Parisi, GM, who decided I wasn’t worth a phone call. Outside of a backhanded apology by Bill stating ‘the tech just being curious going through the apps and the car was not driven harshly’ there never was an attempt made to make things right to make up for the wrong that was done to me. I will also be reaching out to Ford to make sure there is a record of this service travesty. There are better options elsewhere- stay away from this dealership if you truly value your vehicle.
If you are looking for an auto service company that treats your vehicle with respect, look elsewhere. I recently took my Limited Edition 2015 50th Anniversary Mustang in for recall service. I brought the vehicle (7600 miles) in on July 1 in impeccable condition. I pick up the vehicle the next day and it was filthy and it was driven 7 miles when the recalls were all for non-driving repairs. Upon entering the vehicle to leave, I noticed the Mustang was in TRACK Mode and a TRACK Mode application was selected. It appears the tech, let’s just call him Ernesto, decided he needed to test drive the vehicle 7 miles in TRACK mode to make sure the new rear camera was functioning properly. Of course, I am very upset with this dealership that would try to gaslight me into thinking that even though the tech should not have put the vehicle in TRACK mode, that Ernesto didn’t drive the car in an abusive manor. Yeah right!… They must think their customers are ignorant. Erik, the service manager, stands behind Ernesto because Ernesto said he’d swear on a Bible. Bill, the Ops Manager, also stands behind Ernesto because Ernesto ‘is a good guy who wouldn’t risk his job by doing something stupid’. Several calls into Ian Parisi, GM, who decided I wasn’t worth a phone call. Outside of a backhanded apology by Bill stating ‘the tech just being curious going through the apps and the car was not driven harshly’ there never was an attempt made to make things right to make up for the wrong that was done to me. I will also be reaching out to Ford to make sure there is a record of this service travesty. There are better options elsewhere- stay away from this dealership if you truly value your vehicle.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Good Morning Mr. George Anderson! We apologize you feel this way. Sarasota Ford lives by 8 Core Values, and we hire the best of the best who resonate those Core Values. Honesty and Responsibility are two of them. Even though you are not satisfied with the response, we stand behind our technicians and Team. Nothing malicious was done to your vehicle. We serviced your vehicle. Something we do not stand for is cursing, yelling and profanity from our customers, and we agree, you should visit another Dealership for any future Sales or Service requests. Sarasota Ford will no longer assist. We wish you all the best! Have a great day!
Good morning to you as well Robyn Jogensen!...you did not live up to your 8 core values, not even close. Of course you and I could have had a discussion on this, since I left you a VM that was not returned. Must be good to be a Customer Relations Leader and yet not reach out to get the customer's side of the story. Your GM, Ian Parisi, as well. You can't hide the fact that your tech put the vehicle in an advanced performance mode for a test drive a rear view camera that should have NEVER happened. Of course the tech says they were just 'curious and strolling thru the apps out of curiousity'. You say nothing malicious happened but you have no basis to say that other than ignoring the facts that can't be disputed and deciding to back your employee who, by the way, was written up/reprimanded because of this! Why written up if he did nothing wrong? That you all stand behind this as OK, is just baffling. Your dealership has real issues with Service & Customer Management.
After much research, we landed at this dealership to look at a particular used vehicle. It was our first time here; making an appointment was quick and easy, and Mike Bolton greeted us when we got there, with the vehicle right outside to look over and drive. There was absolutely no pressure to look at other vehicles or spend more money; we were even treated to lunch while we waited for paperwork to be completed. Mr. Bolton was personable, answered all our questions, and gently guided us through the buying process. He met us again the next day when we picked up the car, to ensure that it was ready to go! He (and everyone else we encountered there!) made this a smooth experience with a great outcome!! Many thanks, Mike and Sarasota Ford.
After much research, we landed at this dealership to look at a particular used vehicle. It was our first time here; making an appointment was quick and easy, and Mike Bolton greeted us when we got there, with the vehicle right outside to look over and drive. There was absolutely no pressure to look at other vehicles or spend more money; we were even treated to lunch while we waited for paperwork to be completed. Mr. Bolton was personable, answered all our questions, and gently guided us through the buying process. He met us again the next day when we picked up the car, to ensure that it was ready to go! He (and everyone else we encountered there!) made this a smooth experience with a great outcome!! Many thanks, Mike and Sarasota Ford.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for sharing your positive experience with the used Ford Expedition EL. We’re glad the appointment process was smooth, lunch was convenient, and our team guided you without any pressure. Please reach out if we can assist further as you enjoy your Ford Expedition.
Sarasota Ford had the exact truck I was looking for and we were able to come to a fair deal. Carrick was a pleasure to work with. Overall a good experience and I drove home happy.
Sarasota Ford had the exact truck I was looking for and we were able to come to a fair deal. Carrick was a pleasure to work with. Overall a good experience and I drove home happy.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re glad you found the perfect Ford F-150 at a fair price. It’s great to hear the process was enjoyable and you drove home satisfied. Thank you for sharing your experience.
Sarasota Ford had the exact truck I was looking for and we were able to come to a fair deal. Carrick was a pleasure to work with. Overall a good experience and I drove home happy.
Sarasota Ford had the exact truck I was looking for and we were able to come to a fair deal. Carrick was a pleasure to work with. Overall a good experience and I drove home happy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled you found the Ford F-150 you were looking for and secured a fair deal. It’s great to hear the process was smooth and that you drove away happy. Thank you for choosing us and sharing your experience.
Mitchell was amazing to work with I highly recommend him. He was not pushy. He listened to what I wanted.
Mitchell was amazing to work with I highly recommend him. He was not pushy. He listened to what I wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending us. It’s wonderful to hear our attentive approach made your new Ford Explorer purchase comfortable. Please let us know if there’s anything we can help you with down the road.
I have bought 5 vehicles from here.and today we went with my daughter and her soon to be husband to make their first car purchase. It went the way it always does and the reason we continue to shp there
I have bought 5 vehicles from here.and today we went with my daughter and her soon to be husband to make their first car purchase. It went the way it always does and the reason we continue to shp there
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your loyalty in choosing Ford for five vehicles, and we’re thrilled your daughter found the perfect used Ford Escape for her first purchase. It’s always a pleasure to deliver the consistent experience you expect. Congratulations to your daughter and her fiancé on their new Escape!