Mercedes-Benz of South Bay

Friendly staff upon arrival with a smile. Once I spoke with my advisor, I really felt like I was in good hands.

I cannot say enough wonderful things about Karol Powers at Mercedes-Benz South Bay in Torrance. This is the second vehicle I have purchased with Karol, and once again, she exceeded every expectation. Karol is kind, professional, caring, knowledgeable, and has a great sense of humor that makes the entire car-buying experience enjoyable. What I appreciate most is that she is honest and straightforward. There is no endless back-and-forth, no pressure, and no feeling of being taken advantage of. She truly listens to her customers and works to make the process smooth and stress-free. Unfortunately, I recently had to purchase another vehicle after being involved in a serious car accident. It was a very stressful and traumatic experience, but Mercedes-Benz made a difficult situation much easier. Within literally seconds of the accident, after both the upper and lower airbags deployed (I didn't even know my vehicle had a lower airbag), Mercedes-Benz contacted me through the SOS feature in the vehicle. The representative immediately checked on my well-being, asking if I was hurt, bleeding, breathing okay, and ensuring I was alert and responsive. They also informed me that emergency services had been dispatched. The speed, professionalism, and genuine concern they showed during such a frightening moment meant more to me than words can express. Experiences like that remind me why I continue to choose Mercedes-Benz. Knowing that the company genuinely cares about the safety and well-being of its customers provides a level of comfort and confidence that is priceless. Karol's extraordinary customer service is the reason I will continue returning to Mercedes-Benz South Bay for future vehicle purchases. I will also gladly refer my friends and family to her because I know they will be treated with the same respect, honesty, and care that I have received. Thank you, Karol, and thank you, Mercedes-Benz, for your efficiency, compassion, and commitment to your customers. It truly makes a difference.

The service advisor very professions!!! Respectful, kind, and listening to the concerns that I did have. 100 percent recommend!!!! The manager extremely professional and both of them really car for customers!!!!! Thank you and god bless you!!!

Really nice salespeople (Monika and Mark) and good price on a used car. They even delivered the car and followed up afterwards. The car was spotless too.

Nicholas is very attentive and always keeps me updated throughout the service. I really appreciate his professionalism, clear communication, and thoughtful customer care. Definitely use his services again.

Great customer service. Went out of their way to make sure I got the exact vehicle I wanted.

The customer service Great customer service and received top notch personalized communication. LINDA IS GREAT !!!! exceptional, and the personalized communication received was of the highest caliber.

Linda Framel and the service team at Mercedes-Benz of South Bay always go above and beyond. I brought in my Mercedes AMG E53 for an AC issue and was taken care of immediately. The rental process was smooth, communication was excellent, and the customer service was truly top tier from start to finish.

Advisors are rude , rushing , unknowledgable about extended warranty?s, just unprofessional and shouldn?t be working at a Mercedes dealer with the kind of service they?ve provided on multiple visits . The service manager was just as worst . Will be going to another dealer for services.

I had a terrible experience at this Mercedes dealership. I made a 1:30 PM appointment to program my headlight, arrived early at 1:00 PM, and still wasn’t helped. After waiting, an employee told me they didn’t have time, even though I had an appointment. He was rude, condescending, and kept saying I should’ve come earlier. Management didn’t help either. Completely unprofessional and a waste of time.