Mercedes-Benz of South Bay

Advisors are rude , rushing , unknowledgable about extended warranty?s, just unprofessional and shouldn?t be working at a Mercedes dealer with the kind of service they?ve provided on multiple visits . The service manager was just as worst . Will be going to another dealer for services.

I had a terrible experience at this Mercedes dealership. I made a 1:30 PM appointment to program my headlight, arrived early at 1:00 PM, and still wasn’t helped. After waiting, an employee told me they didn’t have time, even though I had an appointment. He was rude, condescending, and kept saying I should’ve come earlier. Management didn’t help either. Completely unprofessional and a waste of time.

I would not recommend this dealership. I went because I saw a car online that I liked with a good price. A friend went and looked at it as well. I drove to look at it and liked the car. It kind of smelled like smoke but the salesman said he was a smoker and had just driven it. He assured me it would be detailed and it wouldn't be a problem....The we proceeded to do all the paperwork and I kept asking if it had been detailed! Anyway I was there for 5 hours including all the paperwork and financing etc. I was tired and I was convinced to get some extra warranty that I didn't want or need. I was also told by salesman it was CPO and then told by financing it was not! I should have walked away but I liked the car. Finally the car was returned from detailing and of course it smelled like air freshener. I have now had the car for a week and it smells like smoke. I feel like they knew this and just wanted to get rid of it. I'm not sure why it smells like smoke since they told me it was a loaner?! The salesman also told me he would help with giving me some info on how some of the things work on the car as I had never driven this car before. By the time I was ready to leave he obviously wanted get out of there and set up phone and then said best to go on YouTube ! Also stated some of the features I probably wouldn't even use....Very unhappy car buying experience. Would not recommend

Great customer service. Amilcar was very attentive and responsive. Took my Metris to get serviced and it was done quickly and without any issues.

Hector the manager was great! I called ask for a deal on a car they had in stock he gave me a great deal and team worked with Omar to finish it up! Great experience! I'll shop from them again. Definitely better than Beverly Hills, Santa Monica or Sherman Oaks Benz dealerships.

My experience at this dealership and working with Hayes was the best. I got a beautiful car and the process was smooth and simple. Hayes is an exceptional sales consultant and I appreciated his knowledge and helping me get into the car I wanted. I highly recommend him.

I attempted to use the “pay‑over‑time” option and was surprised to learn that it could only be processed using my debit card rather than my credit card. To make matters worse, my application was declined. I was informed that the decision was not based on my credit score, but rather on the bank I use. While the offer sounds good, it is pathetic and unhelpful. MB, seek out a better reputable bank for this deal! When I then tried to pay the balance—over $2,000—using my credit card, I was charged an additional $40 fee. This was extremely disappointing. I left feeling that the dealership did not prioritize customer experience, but rather all about money. Additionally, when my vehicle was returned to me, it was dirty with bird dropping. I had to wait another 20 minutes for it to be washed, and even afterward, I had to wipe it down myself.

I spent over 2K during my last visit. I wanted to take advantage of the "pay-over-time" deal. First, they want to charge it on my ATM (that's a first!), then I got declined? For 2K, I got declined, ?? When I have an excellent credit score. Why would MB get this deal from an unknown bank, when there are a lot of big banks that can offer this deal better? Secondly, my car was in the shop for 2 days and my car was dirty. I had to wait to get my car cleaned! I even had to wipe it down myself.

Overall service experience was excellent. Service advisor Frank Perri gave a cost estimate and timeframe for the repairs, both were exceeded. Another great service experience at Mercedes-Benz South Bay.

I purchased a used 2019 E450 from here last January 2025, the sales experience was great with Julian, the finance experience is not so great and still waiting on a refund/credit because they sold me the car stating it was certified preowned but it was not. Therefore, the service agreement I paid for with Tom Hulahan was not accepted by Mercedes Benz because the car is not CPO, therefore I was due a refund of $4800 and it was suppose to be credited. It has taken multiple emails and phone calls to finally get Tom Hulahan to process the refund and another 5-6 months to get a partial refund of $3300, they still owe me approximately $1400, which I am still waiting on a year later after purchasing the car. I have spoken to Hector Morales, the general manager, Sean Shah, the CFS Director, and other folks in the Finance department who has promised to resolve this matter and still getting no where. . I should have filed complaints with the CA State’s Attorney General, DMV, and the BBB, as selling a non-transferable warranty or misleading you about COP (Certified Pre-Owned) status which constitutes auto fraud, and still may. Buyer beware!