Mercedes-Benz of South Bay

It's my first time riding it, but the ride quality is great and I like everything about it. The lighting in the car can be changed to any desired color, and the map is also well-designed, making it a great addition.

I bought a 2025 Corvette on July 4th. I have bought a Mercedes E class in the past, and then this experience reminded me why I had not and should not be buying from this dealership. Prince - the salesman might want to revisit his sales training. His supervisor a female was an absolute disgrace. Rude. Dismissive. Perfunctory. Couldn’t care less. The first sentence out of her mouth was “So, are you buying this or what?” 😮 OK! Sent an email to the GM of the store. No response. Financing - their finance guy stuck me with a friggin’ interest rate of 10%. I have a FICO store of 832. His response “I didn’t want to bring your FICO score down”! Really, MF!!!??? I know you slicks make money off financing. That’s fine. But, to stick me with a 10% interest rate. Hey, slick. I paid it off the next week. Let’s see how much Ally Bank pays Auto Nation now for making no money off me. Next - there is a wire dangling underneath the driver’s console. A live wire. When I pointed it out to Prince (the day after I bought the car) his response. Take it to Martin Chevrolet. And, last but, not the least - they did not do their due diligence. So, I get a frantic call from Sean Shah and then a lady saying I needed to send a photo from inside the engine for registration. Apparently they did not submit the registration for weeks. In conclusion - there is a problem at this dealership and it starts from the top down. Auto Nation - pay attention. There is a reason why that other online seller of cars is growing so fast. Because, they have removed jerks from screwing up the car buying experience. You need a change of guard at this dealership.

I recently visited Mercedes South Bay in search of a specific car, and I had the pleasure of meeting Emily Anderson, my salesperson. She was incredibly friendly, kind, and knowledgeable, which made me feel very comfortable as a single woman making such a big decision. She patiently answered all my questions, and the financing process was smooth and efficient. I was in and out quickly, without wasting time. Overall, it was a wonderful experience that I genuinely appreciated.

Friendly staff upon arrival with a smile. Once I spoke with my advisor, I really felt like I was in good hands.

I cannot say enough wonderful things about Karol Powers at Mercedes-Benz South Bay in Torrance. This is the second vehicle I have purchased with Karol, and once again, she exceeded every expectation. Karol is kind, professional, caring, knowledgeable, and has a great sense of humor that makes the entire car-buying experience enjoyable. What I appreciate most is that she is honest and straightforward. There is no endless back-and-forth, no pressure, and no feeling of being taken advantage of. She truly listens to her customers and works to make the process smooth and stress-free. Unfortunately, I recently had to purchase another vehicle after being involved in a serious car accident. It was a very stressful and traumatic experience, but Mercedes-Benz made a difficult situation much easier. Within literally seconds of the accident, after both the upper and lower airbags deployed (I didn't even know my vehicle had a lower airbag), Mercedes-Benz contacted me through the SOS feature in the vehicle. The representative immediately checked on my well-being, asking if I was hurt, bleeding, breathing okay, and ensuring I was alert and responsive. They also informed me that emergency services had been dispatched. The speed, professionalism, and genuine concern they showed during such a frightening moment meant more to me than words can express. Experiences like that remind me why I continue to choose Mercedes-Benz. Knowing that the company genuinely cares about the safety and well-being of its customers provides a level of comfort and confidence that is priceless. Karol's extraordinary customer service is the reason I will continue returning to Mercedes-Benz South Bay for future vehicle purchases. I will also gladly refer my friends and family to her because I know they will be treated with the same respect, honesty, and care that I have received. Thank you, Karol, and thank you, Mercedes-Benz, for your efficiency, compassion, and commitment to your customers. It truly makes a difference.

The service advisor very professions!!! Respectful, kind, and listening to the concerns that I did have. 100 percent recommend!!!! The manager extremely professional and both of them really car for customers!!!!! Thank you and god bless you!!!

Really nice salespeople (Monika and Mark) and good price on a used car. They even delivered the car and followed up afterwards. The car was spotless too.

Nicholas is very attentive and always keeps me updated throughout the service. I really appreciate his professionalism, clear communication, and thoughtful customer care. Definitely use his services again.

Great customer service. Went out of their way to make sure I got the exact vehicle I wanted.

The customer service Great customer service and received top notch personalized communication. LINDA IS GREAT !!!! exceptional, and the personalized communication received was of the highest caliber.