Mercedes-Benz of South Bay

Juan Raymundo is fantastic! He always greets me with a smile and maintains a great attitude. He consistently makes an effort to get me in and out as quickly as possible.

It was a pleasant experience purchasing a new car at this dealership. The whole process was clear and straightforward. The sales lady treated me with respect and honesty.

Jovanny and the Mercedes team provided excellent service and made the whole process quick and easy.

Overall, I had the best experience one can have at a car dealership. Working with Jim Hwang as my sales rep at Mercedes took away so much anxiety about committing to a new car. He is never pushy and really listens to my needs. The transaction was seamless.

I purchased my car from this dealership and I have been going there for the yearly service . Service Adviser Emily S is professional. I would like to thank her and the entire team for excellent service!

As a customer for 10+ years at Mercedes Benz of South Bay Service, Frank Perri is absolutely fantastic! He’s extremely knowledgeable, thorough, and efficient! With Frank Perri as your service advisor, you can rest assured your Mercedes is in good hands. The management and executive management of the Service Dept. is top notch! That’s what makes the service team run so efficiently!

I received a great offer on a new lease but unfortunately the sales department does not uphold their offers and as a return customer for 9 years this was the first time they excluded me from the loyalty program which now leaves me with a remaining balance for thousands of dollars from my previous lease that was promised to be taken care of if I started a new lease. Buyers beware or travel a few miles more to Newport Beach where you will be treated fairly!

Exercise caution before authorizing repairs at South Bay Mercedes-Benz. I brought my 2022 Certified Pre-Owned Mercedes-Benz S580 to this dealership because the battery was draining and I had been advised that the vehicle likely needed a software update. My interaction with their representative and experience that followed were extremely disappointing. South Bay Mercedes-Benz charged me $324 for a diagnostic and then told me that my vehicle needed a new battery at an estimated cost of approximately $4,000. Fortunately, I did NOT authorize the repair. They did demand the $324 despite the car being under warranty. Instead, I took the same vehicle to W.I. Simonson Mercedes-Benz in Santa Monica for a second opinion. They diagnosed the vehicle, performed the necessary software update and a multi-point inspection, and confirmed that my battery was FINE and did not need to be replaced. Even more troubling, the work was covered under my Mercedes-Benz warranty and cost me nothing. Think about that: South Bay Mercedes-Benz wanted approximately $4,000 to replace a battery that another authorized Mercedes-Benz dealership determined did not need replacement. That is not a minor difference of opinion over repair. This was not my first troubling experience with South Bay Mercedes-Benz. During a previous Mercedes-Benz lease, I also incurred thousands of dollars in expenses related to cracked wheels and replacement tires. Taken together, my experiences have caused me to lose confidence in this dealership and its repair recommendations. I have formally escalated my concerns to Mercedes-Benz USA and have submitted the matter to the California Bureau of Automotive Repair for investigation. I have documentation from both dealerships supporting what occurred. My advice to other Mercedes-Benz owners is simple: if South Bay Mercedes-Benz recommends a major or expensive repair, GET A SECOND OPINION before authorizing the work. I did, and it potentially saved me well over the $4,000 battery replacement cost. Mercedes-Benz of the South Bay fell far short of their brand standards.

Enrique CARVAJAL is a reliable friend of mine who I previously purchased 2 cars from him. I follow Enrique because he shows an old-school approach to selling cars. he’s professional, honest, and trustworthy. Enrique shows you exactly what you’re dealing with when you purchase a car. A few days after my purchase, Enrique followed up with a phone call to see if everything was OK. Enrique Carvajal has a rare quality in truly caring about his clients and having experience and knowledge about his job. Enrique has a following of clients and I’m proud to be one of them.

Buying a new car should be fun but often now it has become a boring chalenge .... Noticeably Mercedes Benz of South Bay is still highly selective for its Sales and marketing team . My experience with Monika T. and Chris M. was simply remarkable ; Courteous , professional and straight forward very rare qualities nowadays . Thanks to them buying a Mercedes is still a special treat .