Mercedes-Benz of South Bay

Buying a new car should be fun but often now it has become a boring chalenge .... Noticeably Mercedes Benz of South Bay is still highly selective for its Sales and marketing team . My experience with Monika T. and Chris M. was simply remarkable ; Courteous , professional and straight forward very rare qualities nowadays . Thanks to them buying a Mercedes is still a special treat .

Great dealership.. great salesmen Hayes McMillan great finance dept. Mr Kevin I’m have referred many people

Sales person was patient not pushy, listen to my request. Made me feel comfortable. The Southbay dealer ship is clean and the showroom is awesome. Coffee refreshments water Ect. One of the most prestigious car dealerships out there today in 2026

They gave me exactly what I was looking for on my trade in. The best hassle free experience I’ve had with a car dealer.

We booked a next-day a test drive for a particular vehicle they had and called the sales department to verify that the car is in stock as we'd be driving from 90 mins away. We received a text in the morning to confirm the appointment and took off to arrive at the dealership 5 mins earlier than appointment time. The sales rep was on another test drive and they sold the car to someone else the night before. A quick courtesy text to prevent us from driving 3 hours for nothing would have been appreciated but looks like they have no respect for our time! Too bad!

I will provide with rate of 2 for overall 1. Car was checked too long after it was brought to the service center 2. Cost of diagnostics was very expensive 3. Car was driven to the service center in your dealership, but now it's totally drivable In my opinion, if it was brought to you drivable, it should be at least the same condition as when it was brought to you, we were highly disappointed with the service that was provided. That is how we feel about the service we have received. Thank you! Hoping that this will reach management. Actually this is the second time that it has happened to us, we previously had C350 that had the same issue, leading to us getting this GLK.

Karnel Drake was great. Very easy purchase experience. No haggling and fair pricing. He was wonderful explaining all the cars features also.

I chose a Mercedes-Benz dealership hoping for an elevated experience that would stand apart from the average car lot. Unfortunately, they lived up to every negative stereotype of traditional used car salesmen. The issues started before I even walked through the door. I used their website for a trade-in valuation and was immediately spammed with phone calls urging me to come in. The irony of their aggressiveness to get me into the building became clear once the paperwork was signed and they completely vanished. The purchasing process itself was painfully slow, but that was nothing compared to the post-sale nightmare. As I was finally preparing to drive off, they pointed out that the rear light was cracked. They guaranteed me—both orally in front of a witness and explicitly via text message—that they would cover the cost of the replacement. When I took the car to a Tesla shop to get the light fixed, the technicians uncovered a laundry list of expired items and necessary repairs that the dealership completely failed to disclose. When confronted, the dealership repeatedly pleaded ignorance to Tesla's technology, claiming their own technicians "can't work on them." That is completely unacceptable. If you are going to sell vehicles from other brands, you have a baseline responsibility to properly inspect them and provide full transparency to the customer. I ended up spending over $1,000 on repairs on day one. Trying to just move on with my life, I only asked the dealership to reimburse approximately $500 for the cracked light they explicitly promised to pay for. For months, I have been given nothing but excuses, empty promises that a check is on the way, and constant runarounds. I still haven't received a single dime. To top it all off, they completely botched my paperwork. I never received my registration and had to spend hours handling the DMV myself to fix their incompetence, wasting even more of my time. I strongly suspect my treatment was due to my age, as I highly doubt they would treat an older client with this level of disrespect and dismissiveness. Regardless of who you are, do NOT buy a vehicle from this dealership—and ESPECIALLY avoid them if you are looking for a Tesla, because they have absolutely no idea how to handle them or support the customer post-sale.

It's my first time riding it, but the ride quality is great and I like everything about it. The lighting in the car can be changed to any desired color, and the map is also well-designed, making it a great addition.

I bought a 2025 Corvette on July 4th. I have bought a Mercedes E class in the past, and then this experience reminded me why I had not and should not be buying from this dealership. Prince - the salesman might want to revisit his sales training. His supervisor a female was an absolute disgrace. Rude. Dismissive. Perfunctory. Couldn’t care less. The first sentence out of her mouth was “So, are you buying this or what?” 😮 OK! Sent an email to the GM of the store. No response. Financing - their finance guy stuck me with a friggin’ interest rate of 10%. I have a FICO store of 832. His response “I didn’t want to bring your FICO score down”! Really, MF!!!??? I know you slicks make money off financing. That’s fine. But, to stick me with a 10% interest rate. Hey, slick. I paid it off the next week. Let’s see how much Ally Bank pays Auto Nation now for making no money off me. Next - there is a wire dangling underneath the driver’s console. A live wire. When I pointed it out to Prince (the day after I bought the car) his response. Take it to Martin Chevrolet. And, last but, not the least - they did not do their due diligence. So, I get a frantic call from Sean Shah and then a lady saying I needed to send a photo from inside the engine for registration. Apparently they did not submit the registration for weeks. In conclusion - there is a problem at this dealership and it starts from the top down. Auto Nation - pay attention. There is a reason why that other online seller of cars is growing so fast. Because, they have removed jerks from screwing up the car buying experience. You need a change of guard at this dealership.