King Acura Hours
Our dedicated sales staff, top-trained technicians and management team are here to make your auto shopping and ownership
experience enjoyable and easy. As Alabama's oldest and largest Acura dealer we pledge to offer you the professional, courteous service you deserve before and after the sale. Please allow our excellent network of people to put you in a new or pre-owned Acura today! It is our goal to create customers for life by treating you like a guest in our home and by not only meeting but exceeding your expectations. Acura offers "smart luxury" and at King Acura it is our goal to make buying and owning an Acura easy and affordable!
"Committed to Excellence since 1986!"
Oil, Filter Change
Read reviews that mention:
Pleasant, trouble-free buying experience. Worked “the deal” remotely (found on cars.com, then via email and over the phone) on a car that we wanted and... they had on the lot. Agreed on the deal then drove to Hoover on the agreed-upon day. The facilities were clean and very nice, everyone was very hospitable, and the salesperson and the finance person were easy to deal with. No problems anywhere or at any time.
Apparently negative numbers are not available for review, otherwise I would have rated it so. After coming to an agreement on a lease for a 2019 RDX,... I had my husband drive me 1.25 hours to the dealership to take possession on 7/5/18. After waiting in the showroom for 2.5 hours I began questioning what was taking so long. I was then informed that they had determined the deal they agreed to had them losing money (I was told $467) and they would not honor the deal. I asked how I was supposed to get home since my husband left shortly after dropping me off. I was told they would give me a loaner to drive home. So instead of driving home in a 2019 RDX I drove home in a 2013 CRV which they came and picked up the next day. No offer was made whatsoever for my time and trouble due to their error. They agreed to this deal via phone/text prior to my ever going down there. Horrible display of professionalism. I would never, ever recommend this dealership to anyone in the future.
I always enjoy my visits to King Acura. Besides the fact they now have an upgraded, beautiful service area, the employees are always friendly and helpful.... They make accommodations for their customers to the best of their ability. If you are waiting, people check on you periodically to see if you need anything.
Awesome! We're so glad you had such a great experience with your service! We hope you enjoyed the new client lounge area, and if you have any future s...ervice needs be sure to let us know! We look forward to seeing you again anytime :)
I came in for airbag recall only. Two hours later, the car came out with a gear shifter that does not work well. I am very unhappy with their service.... I will not go back.
I'm so sorry you had such a bad experience with our service department! We'd like to try and rectify the situation, so if you could please give our Cu...stomer Service Manager Ronda a call at (205) 979-8888 we'd truly appreciate the opportunity to get this fixed so that your gear shifter is back in working order. Hope to hear from you soon!
I was internet shopping for an Acura MDX. I received a call from John and told him what I was interested in. He said he would call back in a few hours.... It's been days?? Debbie Rogers
Hi Debbie, I'm so sorry you've had to wait for so long, I've already spoken to John about getting back in touch with you so he'll be back in touch tod...ay :) If you have any further questions or issues, don't hesitate to reach out to me directly at email@example.com or call me at (205) 979-8888. Sorry again about the wait, and we look forward to making it up to you! :)
Everyone that I came in contact with was absolutely amazing. Peter, John and Ben all exceeded my expectations!!! Best car experience EVER!!!!
Fantastic! That's exactly what we always love to hear, Ms. Groce! :D So glad you had such a great experience, be sure to let any family or friends kno...w to come see us too! ;) And please let us know whenever you have any future service or vehicle needs, we look forward to seeing you again anytime!
Have purchased vehicles from this dealer previously. Always a very good buying experience!
Excellent! So glad we've earned your business once more :D Please let us know whenever you have any service or vehicle needs, we certainly look forwar...d to working with you again anytime!
I would recommend King Acura's service department to anyone. They are excellent.
Thanks so much! :D We definitely welcome any and all who come visit us :) Please let us know if you have any future vehicle or service needs, we look ...forward to working with you again anytime!
Perfect every-time!!! I have no complaints. Chris Brooks is ALWAYS exceptional in his customer service and I trust whatever he suggests. I have never... been steered wrong by him. He left King Acura for a period of time and I was not happy. Since he has returned the service is 100%!!!
That's excellent! :D So glad you've had such great service with Chris, he is outstanding if we do say so ourselves! :) :) Please let us know whenever ...you have any future service needs, we look forward to seeing you again anytime! :D
Let me start by saying that Coen Ezelle is not your typical salesman. There was no pressure to buy - just gave me the information he had about the vehicle,... including the CARFAX, and answered my questions. Richard Croy, the sales manager, was also available to answer any questions that Coen could not. We closed the deal in less than 24 hours. My wife and I had done our research and knew exactly what car we wanted and this enabled us to make a quick decision after we located the vehicle at King Acura. We plan to retire next year and we decided that a good used car would look much better parked at our beach house than a new (insert luxury brand here) would look parked outside of our work office, which is where we would be for the next 5-6 years trying to pay for a new car:)
Haha sounds like you've got a great plan in motion! We hope you enjoy your beach house and we're so glad Mr. Ezelle was able to make the sales process... so smooth and stress-free for you :D Please let us know whenever you have any future vehicle or service needs, we look forward to seeing you again anytime!