King Acura

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(92 reviews)
Visit King Acura
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
New (205) 377-4581 (205) 377-4581
Used (205) 377-4731 (205) 377-4731
Service (855) 957-2891 (855) 957-2891

Inventory

See all 158 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2008.
Our dedicated sales staff top-trained technicians and management team are here to make your auto shopping and ownership experience enjoyable and easy. As Alabama's oldest and largest Acura dealer we pledge to offer you the professional courteous service you deserve before and after the sale. Please allow our excellent network of people to put you in a new or pre-owned Acura today! It is our goal to create customers for life by treating you like a guest in our home and by not only meeting but exceeding your expectations. Acura offers "smart luxury" and at King Acura it is our goal to make buying and owning an Acura easy and affordable!
Committed to Excellence since 1986!

Service center

Phone number (855) 957-2891

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(92 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I recently bought a used car from King Acura only to find

I recently bought a used car from King Acura only to find out it was a wreck rebuild with the front cap missing most of the screws buyer beware. Go elsewhere.

1.0

I recently bought a used car from King Acura only to find

I recently bought a used car from King Acura only to find out it was a wreck rebuild with the front cap missing most of the screws buyer beware. Go elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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1.0

BROKEN HEARTED :( Spent $75K on my DREAM CAR Acura MDX

BROKEN HEARTED :( Spent $75K on my DREAM CAR Acura MDX Type S Advance in March 2023. Realized serious issues with paint job. As of August 2023 Acura has still not made it right. Noone at the dealership cares

1.0

BROKEN HEARTED :( Spent $75K on my DREAM CAR Acura MDX

BROKEN HEARTED :( Spent $75K on my DREAM CAR Acura MDX Type S Advance in March 2023. Realized serious issues with paint job. As of August 2023 Acura has still not made it right. Noone at the dealership cares

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

BROKEN HEARTED :( Spent $75K on my DREAM CAR Acura MDX Type S Advance in March 2023. Realized serious issues with paint job. As of August 2023 Acura has still not made it right. Noone at the dealership cares

Dealer response

We are so sorry you have had this experience. But to state that no one at the Dealership cares is grossly overstated. While the process has taken some time, not by any fault of King Acura, we have done everything we could do to get the minor paint issues you have had taken care of. Our General Manager, our Customer Relations Manager and our Service Manager have all been heavily involved. Due to some logistical issues, it took Acura a while, but they had also responded and agreed to have the issues addressed. In fact, the vehicle had just come back from the Body Shop at the time of this review. (King Acura does not have a Body Shop) After your vehicle came back, our Service Manager inspected it to make sure it would meet your expectations and saw some flaws, so he called your husband in to inspect it. If we did not care, we would have washed our hands of this and clearly, we have not. The paint issue is a warranty issue that is between you and Acura, we do not warranty the cars, we repair them as directed by Acura. Whatever it is that you want beyond the paint repair is also between you and Acura and has absolutely nothing to do with us. Again, while we are so sorry that you have had this experience and we understand why you would be upset, to say that no one at King Acura cares is absurd and uncalled for.

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1.0

Acura brand has been in our family for 33 years, 31 of

Acura brand has been in our family for 33 years, 31 of them with King Acura. we purchased 3 vehicles from King Acura (the OG was from GA when we lived there) and have used King for all service on 4 different Acuras. Recently while performing a service on our oldest Acura, it was returned to us with a large crack in the windshield. It took the service manager one week to respond and his response amounted to "so what, too bad and not my issue." 31 out of 33 years with this group, so much money spent there and this is how they choose to treat long standing customers. Highly recommend others find another place to purchase and service their vehicle if in the market for or currently own an Acura. You will not be valued here.

1.0

Acura brand has been in our family for 33 years, 31 of

Acura brand has been in our family for 33 years, 31 of them with King Acura. we purchased 3 vehicles from King Acura (the OG was from GA when we lived there) and have used King for all service on 4 different Acuras. Recently while performing a service on our oldest Acura, it was returned to us with a large crack in the windshield. It took the service manager one week to respond and his response amounted to "so what, too bad and not my issue." 31 out of 33 years with this group, so much money spent there and this is how they choose to treat long standing customers. Highly recommend others find another place to purchase and service their vehicle if in the market for or currently own an Acura. You will not be valued here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
Dealer response

We are so sorry that you had this experience! Unfortunately, when a vehicle comes in with stars already in the windshield they can easily spread without warning. While we do take responsibility when damage occurs in our shop, we are not responsible when a vehicle comes in with a damaged windshield and the crack is from that damage. We value your business and would like to speak with you further about this if you would like. Please call our Customer Relations Manager, Ronda Locke, at 205-979-8888.

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4.0

I really enjoyed my test driving experience.

I really enjoyed my test driving experience. The salesman was very knowledgeable? I actually look forward to making my next purchase from King Acura.

4.0

I really enjoyed my test driving experience.

I really enjoyed my test driving experience. The salesman was very knowledgeable? I actually look forward to making my next purchase from King Acura.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the kind words! We look forward to building a lasting relationship with you going forward!

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5.0

A Raving Fan!

I must give a shoutout to both the salesman Jefferson and the Pre Owned Sales Manager Kim. They are a class act who puts the customer first and treats you in a professional manner! I chose to purchase a Certified Pre Owned Acura RDX! The entire sales experience was without pressure and they worked around my schedule! So if you are in the market for a new or pre owned Acura it is worth the drive to work with the friendly people at King Acura. They made me a RAVING FAN

5.0

A Raving Fan!

I must give a shoutout to both the salesman Jefferson and the Pre Owned Sales Manager Kim. They are a class act who puts the customer first and treats you in a professional manner! I chose to purchase a Certified Pre Owned Acura RDX! The entire sales experience was without pressure and they worked around my schedule! So if you are in the market for a new or pre owned Acura it is worth the drive to work with the friendly people at King Acura. They made me a RAVING FAN

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

No integrity

I purchased a used truck, and on the drive back home it made a noise and part of the top came loose. I immediately called the sales man Richard who told me he would talk to his boss and get back with me. Did he? No. I called back and got the run around. I filled out a dissatisfied review and Rhonda called and spoke to me. She told me she would get to the bottom of it and call me back by Monday Did she? No! Its been over a week and still no call back. I called and left a message for her and still no call back. Yes I understand that a used vehicle is sold "as is" BUT this happened on the ride home not days later. The part that makes me most unhappy is being lied to. This is NO way to do business!! Be wary, VERY wary when purchasing a used vehicle from these people.

1.0

No integrity

I purchased a used truck, and on the drive back home it made a noise and part of the top came loose. I immediately called the sales man Richard who told me he would talk to his boss and get back with me. Did he? No. I called back and got the run around. I filled out a dissatisfied review and Rhonda called and spoke to me. She told me she would get to the bottom of it and call me back by Monday Did she? No! Its been over a week and still no call back. I called and left a message for her and still no call back. Yes I understand that a used vehicle is sold "as is" BUT this happened on the ride home not days later. The part that makes me most unhappy is being lied to. This is NO way to do business!! Be wary, VERY wary when purchasing a used vehicle from these people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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2.0

Second worst customer service experience I’ve ever had in...

Second worst customer service experience I’ve ever had in 20 years of dealing with service departments. The customer greeter in the service department was aggressive, short with answers and made sure there was tons of attitude in those answers towards me and the customer behind me. After calling corporate Acura I found out that the information she gave me was wrong as well. This was the first and last time I will step foot on King Acura’s property. They may be a great dealership to buy from, but their service greeter has zero customer service or communication skills.

2.0

Second worst customer service experience I’ve ever had in...

Second worst customer service experience I’ve ever had in 20 years of dealing with service departments. The customer greeter in the service department was aggressive, short with answers and made sure there was tons of attitude in those answers towards me and the customer behind me. After calling corporate Acura I found out that the information she gave me was wrong as well. This was the first and last time I will step foot on King Acura’s property. They may be a great dealership to buy from, but their service greeter has zero customer service or communication skills.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
4 people out of 4 found this review helpful.
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5.0

I loved it! Everyone were so helpful and professional....

I loved it! Everyone were so helpful and professional. Amira Janhaoui is the best! She treated me as her own little sister! I left happy. 😊

5.0

I loved it! Everyone were so helpful and professional....

I loved it! Everyone were so helpful and professional. Amira Janhaoui is the best! She treated me as her own little sister! I left happy. 😊

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

Great Experience!

We had a great experience buying our 2016 Toyota Sienna van. Our salesperson (I forget his name 😬) was super nice and easy to work with. We really appreciated hearing Christian music playing. I would definitely buy another car from King Acura.

5.0

Great Experience!

We had a great experience buying our 2016 Toyota Sienna van. Our salesperson (I forget his name 😬) was super nice and easy to work with. We really appreciated hearing Christian music playing. I would definitely buy another car from King Acura.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

They have on their website that their service department...

They have on their website that their service department is until 6pm, but they service until 5pm. They have poor customer service when they communicate to you. The only reason I still go because they are the only dealership locally. I guess that’s why they respond and communicate the way they do.

1.0

They have on their website that their service department...

They have on their website that their service department is until 6pm, but they service until 5pm. They have poor customer service when they communicate to you. The only reason I still go because they are the only dealership locally. I guess that’s why they respond and communicate the way they do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
5 people out of 5 found this review helpful.
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