Lexus of Birmingham

I took my car in to get serviced and my service advisor was Sharon Lampi. The way she handled a service issue and the way she spoke to me was ABSOLUTELY UNACCEPTABLE! I love my Lexus but I don't like having to deal with this service department! They changed Service managers and you can tell by the way the employees interact. The service lane manager and service manager are not customer oriented! Hopefully i can find another Lexus dealer close to me. I will say the GM Mr. Boyd was very cordial and kind. I googled who was the Gm. I walked and found his office. He welcomed me in. I wish he was over service as well.

Not at all impressed. I found a car I was interested in online, confirmed it was available, made an appointment, and went to the store to visit. First, no salesperson was available, and the car couldn't be found on the property. We literally walked the entire lot, and then I was told, "Sorry, it's out being serviced." To make matters worse, when I get home, another salesperson calls me and doesn't seem to know anything about my appointment, makes some comments about their systems, and doesn't see me. They seem incredibly disorganized and unprofessional. Not the kind of shopping experience I expected from a Lexus dealer, especially given the brand's high standards.

I visited this dealer and test drove a couple new Lexus models, an NX and ES. I was deciding between and SUV and sedan. I ultimately decided I preferred a sedan and got a quote on the ES. The dealer quoted MSRP and then several add ons. I attempted to negotiate but was told I would never find that vehicle at the price I was comfortable paying. The inventory on the lot for both the NX and ES was very minimal. I understand the ES is between model designs so I understood it being limited. On the NX, they basically offered vehicles “allocated” to them and showed little interest in locating a vehicle in the color and option preferences you had. After the associate told me I’d never find a vehicle at the price I expanded my search to other Lexus dealers, and did ultimately find the vehicle in the exact color combination I wanted at the price the salesman at Lexus of Birmingham told me I’d never get any dealer to agree to. I purchased the vehicle remotely and had a much better experience at that dealer.

As always, staff and personnel were pleasant and professional.The waiting area is spacious with comfortable seating and the complimentary snacks and beverage assortment is always a plus.

The dealership was clean and the salesman were not pushy. I did not feel pressure to buy a vehicle from them even though they did not have my selected car preferences. The salesman was very knowledgeable about each car. I wanted to test drive the dealership offers car washes, which is a great benefit for customers And the process of buying the car was very smooth.

I had a great experience and I highly recommend anyone looking for a new or used vehicle to look no farther than Lexus of Birmingham.

Extreme professionalism. Sidney took care of us start to finish on a non-trivial business lease. Would give 10 stars if possible go talk to him.

Chase Merck worked with me on buying the new car & he was very thorough in explaining everything and he was such a nice, personable, likeable guy. It was a pleasure having him as my salesman I was nervous & he made me feel very comfortable in the whole process.

Berry Dye is an amazing salesman. He?s very friendly, knowledgeable, and best of all?he got me a great deal on my GX. I highly recommend Lexus of Birmingham !

Buying my RX350 was a very pleasant experience. Berry Dye was very knowledgeable and helpful!