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Brannon Honda

(551 reviews)
Visit Brannon Honda
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–6:00pm 7:00am–6:00pm
Wednesday 8:00am–6:00pm 7:00am–6:00pm
Thursday 8:00am–6:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 8:00am–3:00pm 7:00am–4:00pm
Sunday Closed Closed
New (205) 847-2489 (205) 847-2489
Used (205) 847-2603 (205) 847-2603
Service (205) 847-2618 (205) 847-2618

Reviews

(551 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Brannon Honda from DealerRater.

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Great Experience! Love my Fit and wife's CR-V!

I needed a new car as mine was starting to need a lot of work. They gave me a fair trade-in value for my car, and a great deal on my new Fit. It was such a great process my wife and i came in the next day to upgrade her to a new CR-V. The sales staff is knowledgeable and very low pressure. When i had questions they would tell me the answer or get back to me in a very short period of time. They have a great warranty to boot. I would recommend anyone looking for a vehicle to go to Brannon Honda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

James, Thank you and your wife for your business and your great words! If you need anything in the future, please do not hesitate to contact us. We hope your Fit and your CRV give you years of carefree ownership!

Poor customer Service

I recently had an oil change and tire rotation completed at Brannon Honda. Prior to that service being completed, I told the attendant that on the previous visit too much oil had been put in my vehicle. Assuming the problem would not occur again, I let them complete the service. I checked the oil the next day and noticed that too much oil had again been put into my car. I completed the customer service satisfaction card, returned it and requested that someone contact me concerning my problem. No one contacted me. I emailed Brannon and no one responded. Since no one has contacted me, I can assume Brannon Honda does not truly value on customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are sorry to hear about your difficulties and are currently looking into your case. Thank you for reaching out to us to let us know about the problems.

bottom line

I am a fussy old crudmugeon who is not prone to compliment without good reason. I shopped every Alabama Honda Dealer within a 75 mile radius of Tuscaloosa, at least to the point of looking at their on-line inventory. I phoned several, visited 4 dealers and tried to buy from three. I bought a new Accord from Brannon yesterday. They were the only dealer that offered me the car I wanted at a price I was willing to pay.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A great experience at Brannon Honda !

We had a great experience buying our 2015 Cr-V !! There was no hassle and no pressure which we experienced at other dealerships. Sean, our sales person, was extremely informative and honest in answering all our questions. He was extremely personable, courteous, knowledgeable, and not arrogant or aggressive. After having a positive experience, we left to discuss the information we received in order to make a decision. What we appreciated was that there were no phone calls trying to pressure us to buy. We returned the next day to purchase the car. Sean took us on a tour of the service department where we met the service manager who made us feel very comfortable. The finance manager, Melvin, was great also. He worked with us to get the best possible deal. Everyone we came in contact with encouraged us not to hesitate to come back if we have any questions, especially Sean. After a week, we did go back and as they told us, they answered our questions!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your great words! We will be sure to let Sean and Melvin know about your rave review. Please feel free to contact us if we can help you with anything in the future.

Love my new Accord

Visited Brannon to drive an Accord as I had purchased a minivan from them a few years back. Got a salesman I just didn't click with. I spent the next week Internet shopping with various area dealers looking for the best price I could get. I called and spoke to a manager about my issue with the previous salesman I had. I was promised the issue would be handled and I'd be assigned to another salesperson. I came back in and got with Joe and Kelvin and got the color of car I wanted at a price I could not believe. Worked with Melvin in the Finance office to get things squared away and could not have been happier. These 3 men made my car buying experience top notch. They changed what was started out as a less than stellar car buying experience into a fantastic one. I truly left the dealership ecstatic about my new Accord.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

So glad you are happy with your new Accord. Thank you for letting us know how your experience was. Please contact us for anything you need in the future.

Absolutely THE BEST BUYING EXPERIENCE!

After trying and searching for an eternity, the awesome folks at Brannon Honda made the impossible, possible!!!!!! I had an almost impossible trade in situation and these guys worked miracles, they not only gave me the best price for my trade, they got me in a 2015 Honda CRV that I am totally in love with!!!!! I could not say enough good things about the guys at this dealership! From Sales Manager Tony Tabor, to Finance Manager Melvin, to my personal sales representative Joe Roberts, I could not have imagined how smoothly they actually made this experience! I cannot ever imagine that I will ever go to any other dealership besides Brannon when I decide to purchase another vehicle!!!!! Thank you guys, you have given me my freedom back!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Couldn't have asked for a better experience!

When you deal with Brannon Honda on Gadsden Highway in Birmingham, Alabama, get ready for a first-class journey to car ownership! My husband and I have recently purchased not one, but two, Honda Fits from this dealership, and we were made to feel like family. Sales Rep, Keonna Greene, Finance Manager, Melvin Raymond, Jr., and even Ben Brannon himself took care of even our smallest needs while we meandered through the process of buying our vehicles! We have never been treated as nicely as we were by this dealership while buying any of our past vehicles! Keonna took us through every step - you could tell she knew her cars and knew how to sell them. We knew after only a short while we could depend on what she was telling us, and her smile and bright personality were a highlight of our experience. Melvin walked us through the financing and never missed a beat! Usually, finance managers are gruff and hard to deal with, but Melvin was definitely the exception! He treated us with respect and kept us entertained throughout the process. Thanks, Brannon Honda, for making this a smooth transition!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Why Go Anywhere Else?

I just bought a 2015 Accord from Brannon Honda - between me and my wife, it makes the 4th Accord we have purchased from Brannon. The buying experience could not have been easier or more pleasant, and the deal was excellent as usual (I know - I do my research). We began having all of the maintenance on our Hondas done at Brannon many years ago, and that side of the business is every bit as good as the sales side - we have always had an excellent service experience. If you want to buy a Honda vehicle, or you need to have one serviced, I can't imagine why you would go anywhere in central Alabama other than Brannon Honda!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Purchase Experience

We have been customers of Brannon since 2004. We have purchased three cars during that time. This is an excellent company with a great reputation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership!!

I bought a 2015 Honda Accord Coupe from Brannon Honda on 05/25/2015 and I am thrilled with my new car! Brannon Honda is the best Honda dealership I have ever been to. I worked with Joel (my salesman) and Kelvin (sales manager). Joel got my deal worked out so quickly and it was a very pleasant buying experience. He was very knowledgeable about the car and showed me how all the electronic "extras" worked. This is my first car with Navigation and Joel took the time to help me figure out how to work it with ease. I had negative equity in the car I traded in but Joel & Kelvin worked with me to help me get my payments where I needed them to be and also got me a great interest rate. I was also really impressed with the fact that Patrick Brannon (one of the owners) came over to personally thank me for buying a car from their dealership and sign off on my car purchase. To me that says a lot about a dealership when the owner takes the time to be personally involved in a vehicle purchase. I will be back for all my service needs in the future and I would definitely recommend Brannon Honda to anyone looking for a new car. Once you drive a Honda, you won't want any other car. Great dealership and friendly, professional, helpful people!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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