Reviews
A wlcomed surprise
I and my grandson were in your dealership today in Huntsville, Alabama. Words can not express the confidence and surety that we were presented with by Mr. Jerome Fischer. we have been to many of the "name brand" dealers in the area looking for someone we actually felt was a "straight shooter", and the only one who fit that bill was Mr. Fischer. Although my grandson did not purchase a vehicle, we definitely know where we will be in two months when my grandson returns from his next deployment. Mr. Fischer presented only facts and did not try to persuade my grandson from what he started out wanting "a muscle car". through facts, common sense and a true desire to be of help, Mike is sold upon the Chrysler 200. He is stationed in Norfolk, Va. and the base requires that they take and complete a buyer beware class because of all the less than desirable dealers that generally pray on soldiers and sailors in Military cities/towns. They must present a certificate of attendance and completion upon registering any car on the installation. Mr. Fischer set things up so as to be ready assist Mike upon his return in late March or early April 2015. No high pressure or slick sales shenanigans, just professional help and assistance. We will be back. I only hope that all your sales staff share Mr. Fischers attitude and professionalism. Michael E. Schulte Sr. US Army Ret herrshultz@aol.com
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really like Whittney Mays!
Whittney Mays complete changed my opinion of car-buying. I have always absolutely hated it. Whittney was friendly and gave me no pressure. She was just as friendly when I was uncertain about what I wanted to do as she was when I decided to buy the car. I genuinely like her! And I love my new Fiat. Thank you Whittney!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I really like Whittney Mays
Whittney Mays complete changed my opinion of car-buying. I have always absolutely hated it. Whittney was friendly and gave me no pressure. She was just as friendly when I was uncertain about what I wanted to do as she was when I decided to buy the car. I genuinely like her! And I love my new Fiat. Thank you Whittney! (Fiat wasn't one of the choices I was given below for the type of car purchased so I chose something random.)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Experience
Robert, Victor, and Don made sure my experience at Landers McLarty Dodge was an excellent one. Their level of integrity and honesty was far beyond expectation. They fulfilled every request and addressed every issue I had. When a last minute issue threatened the deal, they immediately dealt with it in a very professional manner. Many thanks gentlemen. R. Elliott
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Exceptional effort from a car salesman
Brandon Allen--who is only 24 years old--did an exceptional job for us in helping us buy a 2010 Mercedes C300 yesterday. Brandon actually went to the companion dealerships across the street to get this car for us, and was helpful and entertaining throughout the rather lengthy buying process. His sales manager was also very helpful and accommodating--can't recall his name, tho--maybe Ray? This is a no-pressure dealership--they HELP you rather than trying to force you to buy. We did wind up waiting over an hour after the deal was done to see the finance manager, but I guess that's a sign of a successful dealership. Only real negative was we found out last minute that there was only one key for the Benz, and buying one will cost over $275. Minor on a deal of $19K but still I wish we had known that up front.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
car buying
outstanding this was my best experience yet buying a car friendly service excellent in finding the price range we was looking for sales people was helpful in what we was looking for
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
awesome
outstanding this was my best experience yet buying a car friendly service excellent in finding the price range we was looking for sales people was helpful in what we was looking for
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Buyer beware
Go over whatever you buy with a fine toothed comb. Had to buy new tires within a week of buying car because I couldn't see the tread was gone in the rain. They are sneaky in financing. I told them I would pay no more than what I agreed when taxes were determined to be more and asked that they write in for the new tax amount and all they did was put back in the old tax info so now I have to pay for that out of pocket. They're pushy and I should have just walked out but I was weak and did not. They told me the car had DVD players that for some reason weren't present and once the deal was almost done I find out that it in fact had no DVD players the original owner took them and left the set up for it. When I called about the mostly bald tires after I went home they said there was nothing they could do I bought it as is and used. Even though Kevin said they knew it needed new tires. Pretty sleazy if you ask me. I was in general not happy with their customer service. They do not care about you once they have your money no matter what kind of back handed way they got it. There are plenty of other dealerships in Huntsville or surrounding areas to use instead of these crooks.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
So enjoyable!
Had such a wonderful time shopping with these two ladies! They were so helpful and took very good care of me while I was shopping for my new car! I loved the fact that they didn't try and pressure me into something that I would not be happy with! Feel like I have two new friends! Thanks so much! Will buy again!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wasn't happy
My husband and I were in the market to trade in our truck on a Dodge Challenger. We got there Saturday around lunch time, couldn't hardly find anywhere to park, there were no salesmen greeting as at the door, we had to ask for someone to help us. The guy we got was new but very helpful. Then came the time to do the credit check and all that. We talked to Joe, he gave us a buyers order and told us to go to our bank monday and he would call us first thing Monday morning to let us know what he hears back from their banks. Monday lunch time rolls around and we didn't hear anything from anyone so my husband calls him. He says that he will call him right back once he finishes the deal he is working on. Monday 4:30 rolls around and he still hasn't called back so my husband calls him AGAIN, he tells us he can't get the payments where we want them. We then received a letter in the mail Tuesday from one of their banks saying they don't want to take on the loan. My problem is Joe never told us that! And didn't return phone calls. That's a bad way to do business.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase