Landers McLarty Dodge Chrysler Jeep Ram - Huntsville

On September 19, 2014 Mr. Wellard purchased his used 1996 Z3 Roadster. He was excited to have had the opportunity to pay a deposit in advance to have the dealership hold the car for him and to have found his car due to the fact that it was a rare and valuable find. Mr. Wellard signed an As Is Statement and refused extended warranty coverage on the car he was purchasing due to the fact that he would be leaving to take it to his home address in Washington DC. He was informed at that time that we could not guarantee the car against any unknown damages or future repairs and that it was a good idea to have extended warranty coverage to cover any future costs that could be associated with a car that is 18 years old. He declined to take out coverage and signed an As Is Buyers Statement, this is standard when buying a used car in the State of Alabama and when refusing to buy extended warranty coverage. After signing all paper work and starting the car up he immediately returned to our dealership on the same day about 30 minutes later because the car was not running smoothly and had some smoke coming out of the tail pipe. Jennifer Smith the Customer Relations Manager met with him and in turn involved Matt Hutson the Service Director. Once introduced Matt immediately took the car into the shop with a technician to try and start a diagnosis. Mr. Wellard was highly upset informing us that he had a car show that he was going to be late getting to, this show was to be one that he showed the newly purchased Z3 in. Matt and our team of technicians worked diligently to get Mr. Wellard on the road while he watched everything that was happening from the glass window near our shop. Matt and the technician that day discovered that the mass air flow sensor had somehow been disconnected and reconnected it. The Z3 in turn started up and was in great working order with no check engine light. Mr. Wellard took delivery of the Z3. Later that afternoon Mr. Wellard contacts Jennifer Smith Customer Relations Manager to inform her that he felt like he needed to have the mass air flow sensor replaced. Jennifer Smith agreed to have that taken care of and conveyed the solution to help Mr. Wellard with Matt Hutson and gained approval to not only give Mr. Wellard the mass flow air sensor free of charge but have it shipped to him free of charge using ground shipping. Jennifer Smith called Mr. Wellard back and he was elated and said that he was so appreciative of all of the dealerships help and that he could not thank us enough for our diligence. I stated to him that I would follow up the next morning with his tracking number because it was after 5:00 in the afternoon and it would not go out until the next day. Mr. Wellard stated that was fine, just to send him the tracking information and that it would be fine to send it ground shipping and he thanked me again. September 20, 2014 Jennifer Smith Customer Relations Manager followed up with Mr. Wellard and emailed him his tracking number. He was happy and satisfied and driving his Z3 back to Washington DC. October 25, 2014 Mr. Wellard begins his pursuit of trying to have the dealership cover the costs of the repairs he now states that the dealership is responsible for by providing an email and statements where he took his Z3 into a shop on October 24, 2014 for maintenance. He contacted his sales person first and asked her to contact Jennifer Smith. The management team reviewed his request and after a conversation with Mr. Wellard from our Customer Relations Manager Jennifer Smith we determined that these repairs were made after a month after the purchase date and after a month of the car having been driven from Alabama to Washington with stops along the way to enter the car in different shows. We do not feel that we are responsible for the repairs; Mr. Wellard was informed at the time of purchase that we were not liable for any further damages or repairs from the time he signed his As Is Statement and refused to buy an extended warranty for the Z3. He was informed and he signed his statement. Friday November 7, 2014 Jennifer Smith the Customer Relations Manager spoke with Mr. Wellard at about 3:30 p.m. and told him that she did not see how the dealer ship was responsible for anything further than what we had already provided, which was the mass air flow sensor free of charge and shipping costs. He was upset and vowed to make sure that he would start an internet campaign to make sure that all of the dealerships customers knew about his story. The complaint has been set to populate on November 22, 2014, and was originally written on November 8, 2014 in an effort to force the dealership to compensate more money on an automobile that we no longer have liability for.

I am so happy to hear that you have had such great experiences with our dealership! We can't wait to see you again! Thanks for the great review of our sales staff!

Thanks for the great review! We are striving daily to make sure that each customer has the greatest experience possible, exceeding expectations! We will look forward to seeing you again in the future! Keep us in mind when it comes to your future service needs as well!

Thank you Mr. Stovall for your kind words! We strive every day to provide excellent customer service and we are so pleased that you had such an excellent visit! We appreciate your feed back and your comments! Please stay in touch and let us know if we can help you in the future! Sincerely; Jennifer Smith Customer Relations Manager Landers McLarty CDJR, Fiat, Alfa Romeo, Subaru