Woody Anderson Ford

I am providing an update to my previous reviews because this situation continued to escalate, and I feel it is important for others to understand the full experience my family and I have had with Woody Anderson Ford. From the beginning of this process, I have experienced ongoing issues, stress, and hardship. If you follow my reviews from the original repair situation until now, you will see the timeline of everything my family has been put through. What should have been a situation handled with communication and customer care has turned into an absolute nightmare. Throughout this entire process, I have maintained constant communication with Woody Anderson Ford. I never avoided their calls or messages, refused to cooperate, or attempted to keep their loaner vehicle. When they requested the return of their loaner, I communicated clearly that I was not available that day due to prior obligations. I asked if I could return the vehicle the following Tuesday, and I was told that was okay. I was also told that law enforcement had been notified not to pursue anything further. Despite all of this communication, I was treated as though I was stealing or hiding their vehicle, neither of which was true. I never hid their vehicle. I park my vehicle in a garage every single day for safety and security, and that was unfairly interpreted as me trying to conceal it. I immediately clarified that I would never do something like that. The reality is that I was communicating the entire time and was already making arrangements to return the vehicle. The most traumatic part of this entire situation was what happened when law enforcement became involved. I was held at gunpoint, placed in handcuffs, and put into the back of a vehicle while my children were present. I was genuinely afraid for my life. My toddlers witnessed their mother being treated as though she was a criminal, despite the fact that Woody Anderson Ford was aware that I was communicating with them and that I was returning their vehicle. As a mother, having my children witness that was one of the most terrifying and heartbreaking moments of my life. They were frightened and mortified, and I will never forget the fear they experienced seeing me taken away from them. This was an experience that could have been prevented with better communication and understanding. What has been most disappointing is the complete lack of empathy, accountability, or remorse shown afterward. I have not felt heard or supported throughout this process. Instead of acknowledging the trauma this caused my family, I feel like my concerns have continued to be dismissed. I understand businesses have policies, but customers also deserve respect, communication, and compassion. I was a customer trying to resolve a situation and communicate openly, not someone trying to avoid responsibility. This entire experience has caused significant stress and hardship for me and my family. I hope Woody Anderson Ford takes the time to review how this situation was handled so that no other family has to experience the fear, frustration, and emotional distress that we have endured. What is heartbreaking is that this entire situation started from something so simple: I trusted a dealership to repair my vehicle and believed I was working with professionals who would help me get back on the road. I never imagined that trying to get my vehicle fixed would turn into one of the most traumatic experiences I have ever lived through. I came to Woody Anderson Ford expecting communication, honesty, and a resolution. Instead, this situation has caused my family and me an unimaginable amount of stress, fear, and hardship. Looking back, I truly wish I had never gotten involved with this dealership, because the experience has left a lasting impact on my family that goes far beyond a vehicle repair.

Ever since I have moved here a little over a year ago, I have always taken my ford vehicles to a Ford Quick Lane for regular oil changes. When I moved, I was not to sure where to go for my oil changes and regular maintenance. I have found an AMAZING Ford Quick Lane Service Center. It is located on Hughes Rd, right off of Interstate 72 in Madison, Al. The staff there are Amazing, I personally want to Shout Out to Kasey Allen - Service Writer!!!!! Ever since I started going there, he has ALWAYS gone Above and Beyond with his GREAT Customer Service, he treats me with the Upmost Respect and makes me feel like part of his family!!! He always answers all my questions and is an AWESOME Listener!!!! He explains everything in detail and takes his time to make sure I understand everything!!!! I HIGHLY Recommend this Ford Service Center to Everyone!!!! You will definitely be treated with GREAT Customer Service from Kasey and everyone!!!! Thank you Kasey for always taking care of my vehicle and for being an OUTSTANDING PERSON!!!!

Schedule an Oil Change, Rotate Tires and Balance. Dropped my vehicle off Friday morning at 9:30 AM at their Madison store.. Later that afternoon I stopped back to pick up my truck, and asked if everything was done? Yes...Then I replied: What about the tire balance? I was told didn't do it. The guy checking me out said that would have been $90.00...okay. However, I told you I wanted it done. When I left there shaking my head, I called the main Woody Anderson store in Huntsville and told the Service guy what happened. Plus my truck wheels are shaking from being out of balance. So they scheduled me for Saturday morning at 10 AM and they were picking up my truck. Roughly 10:45 AM no one has showed up yet. So I called, and was told we will call you right back. They did at 12:34 while I was tied up with my own customers. So I called back around 1 PM to see what is going on. The Service Mgr said I don't know what happened. I have texted messages from Woody Anderson stating they were picking up my truck at a certain time. So now I will call Firestone in Madison to take of the problem. Bottom line they could care less. So if you want to be lied to, by all means this is the place to go. This will be my last Ford Raptor I'll ever purchase from them. They can stick their Free Oil changes too.

They are great when you are buying their vehicles but when it hits the service department, it is all over. I brought my vehicle in once for transmission issues and two weeks later I received my vehicle back. This time, I have three manufacturer defects that needed to be fixed and dropped it off at the dealership at my appointed time. You would think they would offer me a vehicle considering they are 4 days behind in work? Nope! A simple request denied can really upset a customer. Hopefully I’ll get my vehicle back within a week. I’ll update when I get more information. Please say yourself the headache and frustration and go somewhere else!

TL;DR: A simple repair turned into a month-long ordeal due to poor communication, repeated mistakes, and a lack of accountability. I am absolutely disgusted with the level of service I've received. A simple service appointment for my truck turned into a 30-day ordeal, and it's still not resolved. The communication has been abysmal. After being told my truck would be ready several times, I had to repeatedly follow up with my service advisor, only to be told the same thing again. It wasn't until I pushed for answers that he finally admitted a technician broke a part and the replacement is on a nationwide backorder. On top of the delay, the service department failed to perform two essential technical service bulletins (TSBs) specific to my VIN. They also repeated a repair for a recurring issue that has already failed twice before. When I finally escalated the situation and reached the service manager, he promised to follow up with me in two days, but it's been three days and I still haven't heard from anyone. The lack of communication and accountability is shocking. This dealership has shown a complete disregard for my time and has repeatedly failed to provide the most basic level of customer and technical service. I cannot recommend this place to anyone.

TL;DR: A simple repair turned into a month-long ordeal due to poor communication, repeated mistakes, and a lack of accountability. I am absolutely disgusted with the level of service I've received. A simple service appointment for my truck turned into a 30-day ordeal, and it's still not resolved. The communication has been abysmal. After being told my truck would be ready several times, I had to repeatedly follow up with my service advisor, only to be told the same thing again. It wasn't until I pushed for answers that he finally admitted a technician broke a part and the replacement is on a nationwide backorder. On top of the delay, the service department failed to perform two essential technical service bulletins (TSBs) specific to my VIN. They also repeated a repair for a recurring issue that has already failed twice before. When I finally escalated the situation and reached the service manager, he promised to follow up with me in two days, but it's been three days and I still haven't heard from anyone. The lack of communication and accountability is shocking. This dealership has shown a complete disregard for my time and has repeatedly failed to provide the most basic level of customer and technical service. I cannot recommend this place to anyone.

For Woody Anderson Ford, Anthony Fields, Lee, Daven Tenenbaum, Aaron Looney (if I left anyone out +5). I was headed out on a trip from Woodbury TN and ended up with car problem that was urgent. I made it to Woody Anderson Ford Huntsville, AL. The staff was helpful, kind, went above and beyond assisting me. I ended up trading my car. If you are looking for a trade or to buy see this dealership! I will add I have health issued and I didn't need to be in heat and all. They saved me, even offered to feed me with their staff. I hope you all see this and thank you. Many blessings. dlc 8/16/25

I bought a 2024 F150 truck in December from them. BIG MISTAKE At 6 months I took in for what they call their Auto butler. I paid for 10 sessions. They were pleasant enough and said it would take so long that they would take me home and deliver the truck SECOND MISTAKE When they delivered it and I checked it over every piece of window molding looked like someone took a knife to it. I had to take it back and 3people told me they do 30-50 cars a day and this has never happened, So I am to believe an average of 2500 cars a week and mine is the only one that has ever been damaged. First LIE Then they set up Wednesday for me to drop it off. They call and say 2 parts are wrong but they will have them in the morning and will deliver my truck to me..SECOND LIE Of course it never was delivered so I go to work at 7 AM expecting to have it delivered.that Friday Come home around 5 and no truck.. I called and theres no way for them to deliver so I must get up extra early to drive over there in the morning to get my truck and still get to work on time. I have given some guys a hard time this evening and it is not their Fault. The liar is Megan in the body shop. The only thing good about this experience is I have learned my lesson and have found someone else to do my maintenance and any repairs that may come along, Being honest is the mark of a good and trustworthy business MEGAN is a LIAR and I will tell everyone I come in contact with ....DO NOT BUY FROM WOODY ANDERSON FORD

Great customer service, honest and genuine Brian Cantley at Woody Anderson Ford. Pleasure working with you sir.

Service Dept sucks. Service Manager and service advisor made me step away from my vehicle while they checked the check engine code and chatted. The Manager disappeared, then the advisor told me they would start with a major tune-up and the go from there.....I said no just want the check engine light issue fixed and that my routine service is up to date. He then told me my appt was just a place in line to drop.off my car. When I made the appt over 1 week ago. I stated I would need to wait for it. Advisor told me person answering the phone (I was supposedly transferred to an Advisor when I made the appt) has no idea about service, they simply answer the phone!!!! Code says its an emission sensor...... They say I have to leave the car, but they cannot give you a time line for repairs..... Save yourself the hassle and go to a reputable dealer for service.!!!!