Bill Penney Toyota

Made appointment to have battery replaced in Tundra. Still sitting in waiting area after 1-1/2 hours. Texted the rep. Was told the technician is checking the battery now. I had an appointment, so why so long to just now be checking the battery? I would expect to wait as a walk-in, but not with an appointment! Unsatisfactory! Step it up Bill Penney!!! Still waiting…. Update: After this review was written while sitting in the waiting area, I very quickly was approached by the Assistant Service Manager, Ms. Briana Hall, to ask if I could come back to her office to discuss my issue. (These reviews do get looked at, apparently.) I went back to her office and told her that I thought it was unsatisfactory to have to wait so long for a simple battery replacement when I had a confirmed appoint for service. She explained to me that my appointment time was not the time for the service to start, but was the time to begin the check-in process. That simply puts a person in the queue to be serviced by a technician when they get around to it. (This is the same process one experiences when going to your local physician, I guess.) I told her that I did not appreciate having to wait over two hours to simply have a battery exchanged in the vehicle. Ms. Hall asked that if she removed the install labor fee, install kit fee, and core charge (I wanted to keep the old battery for my travel trailer), would I go on to Dealer Rater and remove the bad review. I told her that I would not remove it, but that I would update it with the details above and upgrade the rating. I also told her that most of the customers in the waiting area are also having to wait unreasonable times and that the process needs to be improved from a customer experience perspective. Everyone's time is valuable and should not be wasted! So with that, I will upgrade the rating from one star, to two stars. I appreciated the prompt response by the service department manager to address my concern, but I feel that the bad online review should not have been necessary if the efficiency of the service process was the focus. Maybe my experience at Bill Penney is the same as other have at other dealerships, but I may try another location in the future. Many voices bring about change. Let yours be heard!

My son works in the service department at Bill Penny Toyota and referred Jess Brown in sales to help me in purchasing a new Camry. From the very beginning Ms Brown was condescending and lied about pricing and played games by going back in forth “speaking to management” about the price of a 2025 Camry. I walked away and received aggressive text messages from Jess Brown later that evening trying to pressure me into making the purchase at one point texting me “you’re only getting this deal because of your son” (still have those texts messages management). I didn’t like that and told Ms Brown I was done dealing with her and not to text or contact me again. Later, I did end up purchasing a 2025 Camry from BP but the overall experience was not pleasant. Today, My son attempted to get the $150 referral payment for my new car purchase (as BP promotes to their employees) and Jess Brown told him No, your dad cursed me out and management (Mario) didn’t want to sell him a car because of that (completely untrue statement). Ms Jess Brown is a person of extraordinary low moral character and integrity. I would definitely not recommend her to anyone if you’re considering Bill Penny Toyota in Huntsville. Wes Long

Penny has satisfactory sales people. However to busy trying to sell adds one. Overall better than the average dealer regarding sales and service. This being said Toyota does not stand by its quality. Don’t believe this google bad paint! The call the dealer like Penny and hear them say or get your warranty to pay for the bubbles. Hey time to start buying American again

Big shout out to Toby Davis. He took great care of us. Great attitude, cool and not pushy. Toby was very patient, attentive, broke down all details, helped with the set ups, ect. Thank you so very much Toby for all your service!! 10/10. Sincerely, Charity S.

had a great experience buying a car from Robert Pears. we told him our parameters, and he delivered. My mom is really Happy with her Mitsubishi Mirage

Took my Venza in for servicing. It took 2 days to get the car serviced- oil change and new battery. They do not communicate. Charged me $389 for a lifetime battery on a car that is already 11 years old. Never called to see if I wanted a lifetime battery. Also they gouge their customers. They charged me $8.80 to keep my vehicle records. They call it an electronic filing fee. What the xxxx? I keep my own records for free. The Service rep said "it's an extra fee that goes to Bill Pinney to hold the vehicle records." What kind of highway robbery is this? Will be looking for a new place to get the car serviced.

EPIC SERVICE FAIL Bought a CERTIFIED USED 2022 Highlander from Bill Penney at the beginning of March. Getting close to 2 months now the entire entertainment screen has been BLANK. All I get is 'part is on order no ETA'. Basically telling me to go away - they'll get around it when they feel like. Good thing I paid a premium for a CERTIFIED vehicle with a 12 month bumper to bumper warranty. Problem is if they don't stand by the warranty its worthless. Already been in twice - 1st time it was 10 hours for them to send me a 10 second video that basically said 'yep it doesn't work'. Ordered part which I had to call them to find out if it arrived since they didn't bother to call me. Set up 2nd appointment for 8:15am. Arrived, they knew what had to be done so I I waited on the car. At 3:30pm - more than 7 hours later I'm getting impatient so I inquired why a 2 hour fix (I looked it up) took so long. They talked to the service department and they HADN'T EVEN OPENED THE VEHICLE UP YET!!!! Why take a 8:15am appointment if you aren't going to get to it until 4pm? Turns out the part wasn't the fix and after 10 hours got sent home and I'm still waiting on yet another part which they can't seem to source. Before the fix I could at least try use the android auto through the car speakers but them attempting to fix it they broke that too. Can't say I'm impressed by how any of this has been handled. Every time I get in the car its aggravates me that can't use the screen to change climate, GPS, or any of the other tons of things this seems to have complete control over.

Terrible experience. Not sure I will use them in the future. The automated text message I received from them was very confusing. The text message looked like they wanted me to accept additional work that I was not wanting to have done and what I needed done wasn't done. When Richard handed me my FOB and says have a nice day, I asked don't I owe you for the oil filter. He tells me I declined the work. We didn't change the filter. I thought I was declining the extra work. I needed the oil filter replaced and so I wait 3 hours out of my work day to walk away with nothing getting done. This happened even after Brianna had told me they were changing the filter. What terrible communication between these folks. I'm not even sure I have the skid plate back on the vehicle since they weren't able to repair the snapped off bolts.

Kevin Diaz is the best salesman on their team. We have purchased several vehicles with Kevin. He is very knowledgeable and great with the public. We love Kevin and will continue to buy from him.

Robert Pears was an excellent salesman. He was knowledgeable, open, honest, caring and overall provided me an excellent experience! Will definitely use use him again!