Reviews
Worked my Silverado in for a new battery.
Worked my Silverado in for a new battery. Dropped it off the day before. They also changed oil and rotated tires. They did a complimentary wash and vacuum. I only had to reset the clock. Everything else was retained. Very good job!
Worked my Silverado in for a new battery.
Worked my Silverado in for a new battery. Dropped it off the day before. They also changed oil and rotated tires. They did a complimentary wash and vacuum. I only had to reset the clock. Everything else was retained. Very good job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lewis, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Clean, comfortable waiting area.
Clean, comfortable waiting area. Friendly staff. Good online scheduling. Reasonable pricing, and serviced vehicle in a reasonable time frame. Did not try to upsell. In fact, I have never felt that they were trying to give me service I didn?t need. I like doing business with them.
Clean, comfortable waiting area.
Clean, comfortable waiting area. Friendly staff. Good online scheduling. Reasonable pricing, and serviced vehicle in a reasonable time frame. Did not try to upsell. In fact, I have never felt that they were trying to give me service I didn?t need. I like doing business with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had the car I wanted at a better price than I could get
Had the car I wanted at a better price than I could get in Pensacola. Friendly staff and a nice facility.
Had the car I wanted at a better price than I could get
Had the car I wanted at a better price than I could get in Pensacola. Friendly staff and a nice facility.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ray, We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
Bought a used car with stop leak present in the coolant
Bought a used car with stop leak present in the coolant tank causing a cracked head gasket. Service department would not look at the vehicle. Bad business and terrible dealership. Do not buy here!!
Bought a used car with stop leak present in the coolant
Bought a used car with stop leak present in the coolant tank causing a cracked head gasket. Service department would not look at the vehicle. Bad business and terrible dealership. Do not buy here!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service experience
Best experience I?ve had in a while when getting my car serviced. Results were excellent!
Great service experience
Best experience I?ve had in a while when getting my car serviced. Results were excellent!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Anna, your satisfaction is important to us, so we want to sincerely thank you for choosing Terry Thompson Chevrolet, INC. and we hope to see you again soon!
Prompt Service
I receive good and timely service when I go to Terry Thompson Chevrolet. Easy to schedule the work to be done and out quickly. The Service Manage, Blair Bateman, is extremely accommodating whenever I need something done.
Prompt Service
I receive good and timely service when I go to Terry Thompson Chevrolet. Easy to schedule the work to be done and out quickly. The Service Manage, Blair Bateman, is extremely accommodating whenever I need something done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lawrence, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
great dealer
when times were hard they never did take advantage of it' customer
great dealer
when times were hard they never did take advantage of it' customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, thank you so much for your positive comments about Terry Thompson Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great place all around!
Great service department! Set the appointment, get in and out in a timely manner. Went over my inspection and let me know any issues they found and had a quote ready. Sales department assisted me with both of my used car purchases. Gave all the options and offered extended warranties for them.
Great place all around!
Great service department! Set the appointment, get in and out in a timely manner. Went over my inspection and let me know any issues they found and had a quote ready. Sales department assisted me with both of my used car purchases. Gave all the options and offered extended warranties for them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor service department
This dealership had my car for almost a mrh in the service department. Very poor communication and when you call they are rude. And of course i get the standard response call us we would like to make it right. Seems to me that they should put out the effort to contact me. Never again will i use this dealership.
Poor service department
This dealership had my car for almost a mrh in the service department. Very poor communication and when you call they are rude. And of course i get the standard response call us we would like to make it right. Seems to me that they should put out the effort to contact me. Never again will i use this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (251) 626-0631 so we can make your experience a positive one.
Best service in town
I needed ab oil change before a long trip and they schedule my service promptly. The facilities are nice and the customer service is top notch. Will schedule all my services with them for sure.
Best service in town
I needed ab oil change before a long trip and they schedule my service promptly. The facilities are nice and the customer service is top notch. Will schedule all my services with them for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!