Reviews
Write a reviewgreat dealer
when times were hard they never did take advantage of it' customer
great dealer
when times were hard they never did take advantage of it' customer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Gary, thank you so much for your positive comments about Terry Thompson Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great place all around!
Great service department! Set the appointment, get in and out in a timely manner. Went over my inspection and let me know any issues they found and had a quote ready. Sales department assisted me with both of my used car purchases. Gave all the options and offered extended warranties for them.
Great place all around!
Great service department! Set the appointment, get in and out in a timely manner. Went over my inspection and let me know any issues they found and had a quote ready. Sales department assisted me with both of my used car purchases. Gave all the options and offered extended warranties for them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jennie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Poor service department
This dealership had my car for almost a mrh in the service department. Very poor communication and when you call they are rude. And of course i get the standard response call us we would like to make it right. Seems to me that they should put out the effort to contact me. Never again will i use this dealership.
Poor service department
This dealership had my car for almost a mrh in the service department. Very poor communication and when you call they are rude. And of course i get the standard response call us we would like to make it right. Seems to me that they should put out the effort to contact me. Never again will i use this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to make this up to you. Please contact our manager at (251) 626-0631 so we can make your experience a positive one.
Best service in town
I needed ab oil change before a long trip and they schedule my service promptly. The facilities are nice and the customer service is top notch. Will schedule all my services with them for sure.
Best service in town
I needed ab oil change before a long trip and they schedule my service promptly. The facilities are nice and the customer service is top notch. Will schedule all my services with them for sure.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worst Dealership on Eastern Shore
So I had a recall on my 2015 GMC can. A recall that makes the power steering go out whenever it feels like it wants to. I call and make an appointment to fix on Thursday @ 10 am. I get off work early Wednesday and say hey let’s drop it off and I’ll drive my spare vehicle. Get there tell them hey I’m dropping off today and will pick up tomorrow, I have an appointment tomorrow at 10am. Will it be ready after I get off work? Service lady answers yes. She ask me to fill out paperwork and ask why is it here. I say I called and made appointment for the recall of losing my power steering and how it goes out randomly and almost makes you wreck. She checks the system sees where I do have an appointment and says yep got you right here. After I finish the paperwork 15 mins later and she had my keys. Sales lady says did you buy your truck here? I say no. She says well we can’t work on it. And I say wait what? I called made an appointment no one said anything, made the appointment I’m here you said you have the part, why the xxxx not. Because you didn’t buy the truck from us. Is Terry Thompson authorized to sell and service GMC’s? Why yes. So those uplifting garbage ads are xxxx in the radio. Just to let you know I went to Tameron down the road and traded it in and bought a new truck. You might wanna second guess your xxxx service department.
Worst Dealership on Eastern Shore
So I had a recall on my 2015 GMC can. A recall that makes the power steering go out whenever it feels like it wants to. I call and make an appointment to fix on Thursday @ 10 am. I get off work early Wednesday and say hey let’s drop it off and I’ll drive my spare vehicle. Get there tell them hey I’m dropping off today and will pick up tomorrow, I have an appointment tomorrow at 10am. Will it be ready after I get off work? Service lady answers yes. She ask me to fill out paperwork and ask why is it here. I say I called and made appointment for the recall of losing my power steering and how it goes out randomly and almost makes you wreck. She checks the system sees where I do have an appointment and says yep got you right here. After I finish the paperwork 15 mins later and she had my keys. Sales lady says did you buy your truck here? I say no. She says well we can’t work on it. And I say wait what? I called made an appointment no one said anything, made the appointment I’m here you said you have the part, why the xxxx not. Because you didn’t buy the truck from us. Is Terry Thompson authorized to sell and service GMC’s? Why yes. So those uplifting garbage ads are xxxx in the radio. Just to let you know I went to Tameron down the road and traded it in and bought a new truck. You might wanna second guess your xxxx service department.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nick, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (251) 626-0631 to discuss your concerns, as your satisfaction is of utmost importance to us.
So I had a recall on my 2015 GMC can.
So I had a recall on my 2015 GMC can. A recall that makes the power steering go out whenever it feels like it wants to. I call and make an appointment to fix on Thursday @ 10 am. I get off work early Wednesday and say hey let’s drop it off and I’ll drive my spare vehicle. Get there tell them hey I’m dropping off today and will pick up tomorrow, I have an appointment tomorrow at 10am. Will it be ready after I get off work? Service lady answers yes. She ask me to fill out paperwork and ask why is it here. I say I called and made appointment for the recall of losing my power steering and how it goes out randomly and almost makes you wreck. She checks the system sees where I do have an appointment and says yep got you right here. After I finish the paperwork 15 mins later and she had my keys. Sales lady says did you buy your truck here? I say no. She says well we can’t work on it. And I say wait what? I called made an appointment no one said anything, made the appointment I’m here you said you have the part, why the xxxx not. Because you didn’t buy the truck from us. Is Terry Thompson authorized to sell and service GMC’s? Why yes. So those uplifting garbage ads are xxxx in the radio. Just to let you know I went to Tameron down the road and traded it in and bought a new truck. You might wanna second guess your xxxx service department.
So I had a recall on my 2015 GMC can.
So I had a recall on my 2015 GMC can. A recall that makes the power steering go out whenever it feels like it wants to. I call and make an appointment to fix on Thursday @ 10 am. I get off work early Wednesday and say hey let’s drop it off and I’ll drive my spare vehicle. Get there tell them hey I’m dropping off today and will pick up tomorrow, I have an appointment tomorrow at 10am. Will it be ready after I get off work? Service lady answers yes. She ask me to fill out paperwork and ask why is it here. I say I called and made appointment for the recall of losing my power steering and how it goes out randomly and almost makes you wreck. She checks the system sees where I do have an appointment and says yep got you right here. After I finish the paperwork 15 mins later and she had my keys. Sales lady says did you buy your truck here? I say no. She says well we can’t work on it. And I say wait what? I called made an appointment no one said anything, made the appointment I’m here you said you have the part, why the xxxx not. Because you didn’t buy the truck from us. Is Terry Thompson authorized to sell and service GMC’s? Why yes. So those uplifting garbage ads are xxxx in the radio. Just to let you know I went to Tameron down the road and traded it in and bought a new truck. You might wanna second guess your xxxx service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I’d rather drink turpentine and xxxx on a brushfire than deal with this sham place again.
Nick, We sincerely apologize for the way that this was handled. That is not the kind of experience that we want our guests to have. The service rep that made your appointment is new here and was not aware that we are not able to perform recall/warranty work on GM vehicles that are not purchased here. This is not a Terry Thompson rule, it is a GM rule. We do sell and perform recall and warranty work on Chevrolets. We do not sell new GMC’s, therefore warranty work cannot be performed here unless we are the selling dealer of the pre-owned GMC. Please accept our apologies for this inconvenience and the way this was communicated to you.
No worries the people @ Tameron, HWY 98 in Daphne right down the road did me right. Weston was a top-notch salesman. and I bought a $40k Z71 from him and Tameron. Might want to fix the house at Terry Thompson. Nick
Service
Service team always does a great job of getting you in and on your way quickly.
Service
Service team always does a great job of getting you in and on your way quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
John, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Great service
Friendly and quick. Very informative staff that takes care of your needs.
Great service
Friendly and quick. Very informative staff that takes care of your needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
The service department is horrible.
The service department is horrible. Have bought three vehicles in the past five years from terry thompson. No problem with sales. Vehicle has to be detailed after just about every service due to oil and dirt left on hood , fender , and interior of vehicle. Had issues after service today. I live 2 hours away. No support from service on issues. Will be finding a new dealership for purchases and service. Again service department is horrible.
The service department is horrible.
The service department is horrible. Have bought three vehicles in the past five years from terry thompson. No problem with sales. Vehicle has to be detailed after just about every service due to oil and dirt left on hood , fender , and interior of vehicle. Had issues after service today. I live 2 hours away. No support from service on issues. Will be finding a new dealership for purchases and service. Again service department is horrible.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I brought my 2021 Trailboss with less than 11k miles on
I brought my 2021 Trailboss with less than 11k miles on it in for a service a left with a very noticeable dent in my door that was not there before the service. Management said they would call be back to schedule a time to have the dent fixed but no call happened. I would not recommend this dealership service at all.
I brought my 2021 Trailboss with less than 11k miles on
I brought my 2021 Trailboss with less than 11k miles on it in for a service a left with a very noticeable dent in my door that was not there before the service. Management said they would call be back to schedule a time to have the dent fixed but no call happened. I would not recommend this dealership service at all.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Corey, Our Service Advisor indicated that he did speak with you and that you would need to make an appointment to bring your truck in when our 3rd party dent vendor his here. Feel free to give service a phone call to set that up 251-626-0631. Your review will also be send over to our service manager.
