Terry Thompson Chevrolet

The entire family & several coworkers have used Terry Thompson for vehicle purchases & have never been disappointed. When I started this vehicle purchase, I had visited several places in Pensacola. I had even touched base with 2 out of state, and visited one in Foley, AL. No one helped me like Terry Thompson. I called in to make an appointment to visit and got salesman extraordinaire, Max Sanders. Not pushy, not condescending, & not one question about my "credit standing" until I picked a vehicle. The whole process was so simple. I didn't sit in dealership for hours, there was no haggling, none of the games of "this is the vehicle you can get" (vs the one I want), just helpful guidance. I picked a vehicle out as the dealership was closing, and had the keys in my hand when I got off work the next day (yes, we did a lengthy test drive, not some go to the light & turn around BS). Steve made financing so easy, I actually still liked him when we were done! Then Max Sanders, my sales professional (who has the patience of a Saint,) detailed every new bell & whistle I had on my new truck & even took care of setting up the Sirius/On Star amenities. He earned my lifelong business. Heck, he feels like family now! To top it all off, Terry Thompson's service department took care of installing a couple of other upgrades I had ordered and THAT department too was nothing but great. Professional, courteous, attention without pushy or aggressive. They treat you like you matter from the time you call in a get the cheery receptionist until you drive off the lot with a tank of gas, a comprehensive warranty, and a fantastic new Chevrolet vehicle. Terry Thompson is THE place to go!!! Max Sanders is the best - 25+ years of experience & knowledge.

I was assured my 2012 equinox was repaired for excessive oil consumption. Would not guarantee their work on their defective motor! 5 months later, no warning light...no ojl! Chevy is pure junk & so is dealership!! Liars & cheats!

Buying a car is not an easy job, but the Thompson team made the task a pleasure for me from start to finish. I felt little pressure in my decision making, only made two visits to the dealership and found a great car to suit our needs; communication was plenty and helpful all along the way. I think they were very accommodating in handling of my trade in. My wife and I are both pleased with the process and the end result.

Overall, the Terry Thompson team did a great job of making the car buying process easy and fast. They go the extra mile to give you the most for your trade in. Thank you

Richard Barlow was amazing - from the moment we stepped into the dealership to when we got our keys, he worked with us and truly listened to our vehicle needs. We had a fantastic, quick experience - if we were purchasing another vehicle in the near future, we'd go back to him!

Be careful when dealing with this dealership because they are not in it for customer service at all! Yes, they will be friendly but they drag it out so that you just want out! I traded a 2015 Honda CR-V that was in great shape and got next to nothing for it. But hey, I LOVED the new Blazer so I was good. Then they couldn’t let me drive it home because they had to “inspect” it. Even though that “inspection” failed to find the extra door latch under my carpet in the floorboard. While we were killing time at the dealership I had told the salesman how I loved how my husband’s Silverado rode and functioned which is what drove me to Chevy in the first place but that I didn’t like to drive it. I was put in a Silverado after the deal was done until they could get the inspection done. Did I mention that I live 100 miles from the dealership?!?! That was not a comfortable experience. To make it up to me they were going to throw in a cargo cover if I would pay half. So, in essence, they probably didn’t pay a thing for that, just didn’t profit. I wish I could say that was the worst thing that happened. Service is a whole other story. The service department here is bad! After a bad buying experience where every possible deal they were willing to make with me included a service package only available at Terry Thompson (even though I live 100 miles away) I returned for service three times and will never go back regardless of if I have value left on the package or not! On the first visit, I asked about my infotainment system acting up. I was treated like I was crazy and that wasn’t possible. There must have been something to it though because a few weeks later there was a system update for it. I also mentioned a lump in my back floorboard it wasn’t looked at and I forgot to mention it again. The second visit I asked again about the lump in the floorboard and was told it was “made that way”! I have never known a vehicle to be made with a lump in the floorboard, but I wasn’t going to fight with these people. I was also told that visit that I needed an alignment even though I only had about 11,500 in mileage and noticed no pulling or other indications of needing an alignment. I agreed but ended up with a vehicle that pulled left until I could take it back. I also got home to notice a scuffed rim. I took the blazer to a different dealership who happily pulled an extra door latch out from under my carpet. (That will be my new dealership) The third visit, I am now thoroughly OVER the issues with this dealership but trying to get some of my money out of the plan that was forced into every deal they tried to make with me. They seemed appalled that I would even question them. They were unwilling to make anything right. They did redo the alignment but charged it to my plan and that's fine because the plan is no longer good to me. I won't be going back! My experience is the third strike you’re out. I gave this place many more than three chances to be better…. They just aren’t. I won’t return.

Be careful when dealing with this dealership because they are not in it for you at all! I traded a 2015 Honda CR-V that was in great shape and got next to nothing for it. But hey, I LOVED the new Blazer so I was good. Then they couldn’t let me drive it home because they had to “inspect” it. Even though that "inspection" missed an extra latch that was in the back floorboard under my carpet! While we were killing time at the dealership I had told the salesman how I loved how my husband’s Silverado rode and functioned which is what drove me to Chevy in the first place but that I didn’t like to drive it. I was put in a Silverado after the deal was done until they could get the inspection done. Did I mention that I live 100 miles from the dealership?!?! That was not a comfortable experience. To make it up to me they were going to throw in a cargo cover if I would pay half. So, in essence, they probably didn’t pay a thing for that, just didn’t profit. I wish I could say that was the worst thing that happened. Service is a whole other story but they want that review separate so I will rate it separately.

Very friendly staff awesome car buying experience Zach Gray took good care of us, from finding the truck I wanted to having it picked up and delivered. Terry Thompson Chevrolet was great to work with

I have done plenty of research from Jacksonville to to Pensacola and jumped on Terry Thompson. Negotiated price over the phone with China. She said she would talk to her manager and get back with me. It didn't take but 10-15 mins and she called back. I didn't like the price, so i made another offer she said she'd call back and again 10-15 mins goes buy and my phone was ringing. She gave me out the door price and i was on my way up. Upon arrival Richard Barlow we met up with and said he would take it from there. Showed me the car. The car was ready for the most part and looked amazing. I test drove it and hit about 50MPH and noticed the car was shaking. It was due to the weights on the wheels that fell off. we brought it back and Richard wasted ZERO time to make sure it got fixed. I gave the keys to the mechanic he asked which side I thought it was coming from and he was off before I could take a step to get it fixed. Richard made sure I knew what he needed from me and was smart and FAST about the whole process. Very friendly and just an absolute please working with him. In the Finance Department I worked with Jason Noell. Everything was ready set up and he explained what each paper was that i was signing. He didn't mind how long it took me to read over the papers and answer questions I had. The ONLY NEGATIVE I didn't like is that he asked my to sign the check I had with me before he wrote the price of the vehicle on there. I noticed that and asked him write it in and fill it out before I signed for it and he did with pleasure. I don't doubt it was a long day for the entire crew and he just forgot after dealing with all the paper work to include it was at the end of the day. All and all it was an amazing experience and I wasn't there for more than an hour in a half. I truly recommend this team that I dealt with along with the dealership!!!!

I bought a new truck from Terry Thompson and they really took care of me. I contacted them through the internet and Bianca had me set up when I got there. The sales person nick lambert made the buying process enjoyable. He is very knowledgeable about the vehicles they sale. The facility is first class. The whole team took care of my every need. When I get ready for another truck it will come from them.