Reviews
The service was great couldn't ask for Nothing better
The service was great couldn't ask for Nothing better from the greeter, I will holly recommend Lexus of Mobile
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're delighted to hear that our team at Lexus of Mobile provided top-notch service. We appreciate your recommendation and look forward to serving you in the future!
Ernest has always given us top notch service at Lexus of
Ernest has always given us top notch service at Lexus of Mobile. We used him for 4 years for all our service and warranty needs. Excellent service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
James, thank you for your continued trust in Ernest and the team at Lexus of Mobile! We're delighted to hear about your positive experiences over the years.
Great everyone was very nice and professional.
Great everyone was very nice and professional. Couldn’t have been easier. Would use Lexus of Mobile again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hunter, we're delighted to hear that your experience with Lexus of Mobile was smooth and professional. Thank you for choosing us, and we look forward to serving you again in the future!
Excellent service.
Excellent service. My service advisor, Ernie, was very courteous and kept me informed on all aspects of my 15k check. Very much a pleasant experience!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joni, we're delighted to hear that Ernie provided you with excellent service at Lexus of Mobile. Thank you for sharing your pleasant experience!
Excellent service and very curtious.
Excellent service and very curtious. Communicated with great detail what was done. Item that was covered under warranty was explained.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you received excellent service and detailed communication at Lexus of Mobile, Harold. It's great to know our team could assist with your warranty item efficiently. Thank you for sharing your experience!
Kind.
Kind. Welcoming. Professional. Excellent in every way. Customer focused. Helpful. Accommodating. The very best. Each staff member treats you as a valued customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're delighted to hear that our team at Lexus of Mobile made your experience exceptional. We appreciate your support and look forward to serving you again!
This dealership was great!
This dealership was great! I was in and out super fast. My salesman Matthew had the car ready and the experience was perfect.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, we're delighted to hear that Matthew and the team at Lexus of Mobile provided you with a seamless experience. Thanks for choosing us!
The Lexus service center is a major reason we have driven
The Lexus service center is a major reason we have driven a Lexus for over 20 years. The Lexus is a great car and their service department is the best ever. Ernie treats his customers with great care and attention. He makes it hard to even think about changing dealers!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Ernie and our service team at Lexus of Mobile have been a key part of your loyalty for over 20 years. Thank you for sharing such wonderful feedback!
No one followed up after sending an email with questions.
No one followed up after sending an email with questions. I sent two emails and after waiting a week I was going to call but found the car was no longer on their website or on Cars.Com. Very disappointed.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Bob, I apologize for the lack of follow-up and any inconvenience this may have caused. We strive to provide timely responses, and it's disappointing to hear we fell short in your case. If there's anything else you'd like assistance with or if you have further questions, please feel free to reach out directly. Thank you, Blake Mathews - Used Car Manager - 251-445-0445
I came in on a Friday afternoon, because my car was
I came in on a Friday afternoon, because my car was making a loud squeal while I was driving and also when braking. I just knew it was my brake and rotors, and by it being the F-sport trim, it would be $1500, because I'd just replace the rear 4 months ago. So, I go in and they greeted me right away, and told me that they would send it to the back and have a look. I also mentioned that I needed an oil change, but I can schedule that for next week. I was told "Well, since you are here, we'll try to get that done for you too." Keep in mind, this is a FRIDAY afternoon, and I'm sure everyone is ready to go. But, they never made me feel like I was holding them up. After about an hour and a half, the technician comes out and informs me that he tested the car and he did hear the squeal, but after putting it in reverse and then driving around some, the noise stopped. They inspected all the brakes and rotors and he said that he could see that a rock or some object was stuck between the brakes and rotors and that was probably the noise I heard. Oh, and they changed my oil too! After the $20 off coupon that I had for an oil change, I was out the door for just under $200, which included the diagnostic charge. I walked away thinking "i just won $1300!" I did notice that I didn't get the regular car wash after my oil change, but I didn't mind, because, after all, it was a Friday evening and they were short-staffed, and I have a car wash subscription elsewhere. The Service Advisors are really good here, and they keep you informed. Usually, Ernie is my Service Advisor, but in his absence, Liz took great care of me. -CJ
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
CJ, thank you for sharing your experience with us! We're delighted to hear that Liza and our team at Lexus of Mobile were able to address the issue with your vehicle, even on a busy Friday afternoon. We appreciate your understanding about the car wash and look forward to serving you down the road. Safe travels until then!